Challenge a proposed solution by identifying and testing consequential assumptions. Use when the brief feels too certain or discovery reveals contradictions.
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Compare feasible approaches to a customer problem and recommend a path with costs, constraints and evidence. Use for an architecture or delivery decision, not implementation.
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Draft a board or executive summary of an engagement using outcomes, risks and investment decisions. Use when the sponsor needs to brief senior leadership.
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Review the portfolio across existing engagement records. Use for status across customers; requires accessible permitted records and does not create missing client histories.
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Trace a customer workflow and identify the problem, baseline and evidence gaps. Use for discovery or an unclear customer brief, before choosing a solution.
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Assess a field lesson for reuse or product feedback without exposing customer context. Use for recurring deployment lessons; distinguish a hypothesis from a validated pattern.
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Review a proposed customer code change against its intended outcome and operational risks. Use for a diff or PR review; report evidence and actionable findings.
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Assess the impact of a proposed change on dependencies and shared infrastructure. Use before touching unfamiliar or consequential systems.
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Choose up to three immediate priorities from competing initiatives. Use when everything is urgent and the customer needs a defensible order with explicit deferrals.
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Switch between existing customer engagements and triage competing needs. Use when context switching causes confusion; requires engagement records and preserves one client per write.
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Develop a business case for an initiative using costs, benefits, risks and evidence. Use when a sponsor needs budget or timeline justification.
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