Results for “account-management”

Expert en customer success (onboarding, réduction du churn, expansion revenue, NPS)

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Builds Quarterly Business Review decks for active clients. Pulls metrics, generates structured QBR with wins, challenges, roadmap, and recommendations. Uses crm-writer to read client data.

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Finds upsell and cross-sell opportunities in existing client accounts. Detects new product launches, traffic growth, hiring signals, funding events, and underutilized services. Maps opportunities to agency service offerings.

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Weekly churn risk detection across active client accounts. Scans for signals like decreased engagement, missed meetings, delayed payments, and competitor mentions. Scores risk 1-10 and outputs prioritized alert list.

The English summary is being prepared. Showing the original description.