14 skills · sorted by relevance
Frappe Helpdesk implementation and customization guidance for ticket intake, SLAs, assignment, portals, knowledge base, notifications, and support workflows. Use when work touches the Frappe Helpdesk app or customer support operations.
The English summary is being prepared. Showing the original description.
Generic helpdesk first-response skill for creating KB-based response drafts. Use when handling support tickets, creating response templates, or building a structured helpdesk workflow. Supports error code detection, keyword matching, confidence scoring, multi-language templates, and escalation workflows. Customize by providing your own KB articles and configuration.
The English summary is being prepared. Showing the original description.
Automate HelpDesk tasks via Rube MCP (Composio): list tickets, manage views, use canned responses, and configure custom fields. Always search tools first for current schemas.
The English summary is being prepared. Showing the original description.
Master the AI tools that transform customer support from cost center to competitive advantage. Automate routine queries, empower agents, and delight customers at scale. Use when "customer support, helpdesk, ticketing system, chatbot, knowledge base, support automation, CSAT, customer service, support, helpdesk, chatbot, knowledge-base, customer-service, automation" mentioned.
The English summary is being prepared. Showing the original description.
Complaint/ticket triage-and-dispatch App-in-Skill (Busabase App-in-Skill) for property managers, facilities teams, and helpdesk leads. Use when the user invokes $kelly-tickets or /kelly-tickets, or asks for complaint triage, ticket dispatch, 投诉, 工单, 派单, property management complaints, helpdesk queue, intake from WeChat exports/call logs/front-desk forms, crew assignment, SLA board, dispatch approval, or ticket resolution tracking.
The English summary is being prepared. Showing the original description.
Automate Freshdesk helpdesk operations including tickets, contacts, companies, notes, and replies via Rube MCP (Composio). Always search tools first for current schemas.
The English summary is being prepared. Showing the original description.
Weekdays, heavy browser lane. Reads every support channel named in strategy/channels.md, meaning the mailbox, the helpdesk queue, the review and rating listings, the marketplace pages, and the forums where the member's products are discussed, and captures every new or changed item as one dated, sourced, severity graded line on the ticket ledger. It replies to nothing, reacts to nothing, marks nothing read or resolved, and takes no action of any kind on LinkedIn. It holds every outbound action unless you released the channel, and it never touches a credential.
The English summary is being prepared. Showing the original description.
Add live chat and customer support with Crisp. Use when a user asks to add a chat widget, implement live customer support, set up a help desk, create a knowledge base, or add a chatbot to a website.
The English summary is being prepared. Showing the original description.
Design ticket triage system -- routing rules, priority tags, queue structure, and first-response automation. Use when asked to "design our ticket routing", "how should we tag tickets", "set up our helpdesk", or "reduce time to first response".
The English summary is being prepared. Showing the original description.
Client-side initial access and social-engineering attack module. Use when the operator selects a human/client/browser/identity-delivery attack direction: ClickFix/FileFix, AiTM session phishing, OAuth device-code or consent abuse, Teams/helpdesk social engineering, HTML/file delivery, QR/mobile handoff, legacy HTA/OLE/Office paths. This is an Attack module: own the chain until host shell or remote interactive foothold. Credential/token/session are intermediate results, not the stop condition. If endpoint AV/EDR/AMSI/application-control blocks an otherwise-valid client execution path, the operator may temporarily select /edr-bypass and then resume this phishing chain until shell.
The English summary is being prepared. Showing the original description.
Turns a set of questions (form exports, helpdesk logs, meeting Q and A, chat threads, a plain list) plus the source documents the user supplies into a DRAFT FAQ grouped by theme: every answer quoted or paraphrased from a named source with a reference, verbatim quotes for dates, figures, eligibility and obligations, UNKNOWN where the sources are silent, a source register with precedence, a conflicts table and a routing list of unanswered questions to owners. Use when the user asks to "build an FAQ from these documents", "answer these questions from the policy", "turn the Q and A into an FAQ page", "group these questions and answer them from the guide" or "what do our documents say about these questions". Do not use for the manager FAQ of a changed HR policy, use policy-change-briefing instead; for checking whether a document's own claims are evidenced, use claims-evidence-map. Drafts for human review; never approves, authorises or signs off.
The English summary is being prepared. Showing the original description.
Sorts a personal inbox backlog into five buckets (needs-reply-today, needs-reply-this-week, waiting-on-others, FYI, noise), writes DRAFT reply text for the messages that need an answer (up to 10 per run), and returns a dated triage report as one Markdown document. Lists moves or archives only as proposals for the user to perform, and only where a rule the user supplied says so; the agent changes nothing in the mailbox. Use when the user asks to "triage my inbox", "sort my mail", "clean up my inbox", "catch up after leave" or "what needs a reply today or this week". Do not use for a shared support queue or helpdesk export, use ticket-triage-pack instead; for what the user promised or is owed, use commitment-catcher; for one named thread, answer directly. Drafts for human review; never approves, authorises or signs off.
The English summary is being prepared. Showing the original description.
Triages a batch of customer support tickets (helpdesk export, shared mailbox, chat transcripts, web forms) into one row per ticket with category, urgency graded on the evidence in the ticket, suggested next action and owner, plus a DRAFT customer reply for every ticket that needs one, returned as one Markdown pack. Use when the user asks to "triage these tickets", "sort the support queue", "what needs an answer first", "categorise this backlog", "draft replies for these tickets" or "build today's queue review". Do not use for internal requests from colleagues, use request-intake-triage instead; for one long thread that needs handing over, use escalation-summary; for a personal mailbox, use inbox-triage. Drafts for human review; never approves, authorises or signs off.
The English summary is being prepared. Showing the original description.
Turns one long support ticket thread (helpdesk history, email chain, chat transcript, call notes) into a one-page DRAFT escalation summary: the customer's ask in their own words, account context as stated, a dated history, what was tried and the stated result of each attempt, the current state, and what is needed from whom by when, every line referenced to a message and every missing fact marked UNKNOWN. Use when the user asks to "escalate this ticket", "summarise this thread for tier two", "write the hand-over for this case", "what has been tried so far", "brief engineering on this customer issue" or "prepare the escalation note". Do not use for a batch of tickets, use ticket-triage-pack instead; for the review after an outage, use incident-postmortem-drafter. Drafts for human review; never approves, authorises or signs off.
The English summary is being prepared. Showing the original description.