Manage communication channels by identifying senders, maintaining trusted contacts, and setting the administrator's primary notification destination. It also covers first contact on a new channel and contacting the administrator across channels, with rules for handling unknown senders.
Use when determining sender identity in any room, managing trusted contacts, configuring the admin's primary notification channel, handling first-contact from a new channel, or escalating to admin across channels.
Review the instructions the agent will receive before you install.
Manages communication channels, admin identity recognition, trusted contacts, and primary channel configuration.
--action reset to revert to itmessage tool from a Matrix session, you MUST explicitly set channel and target — otherwise the message goes to the current Matrix room instead of the primary channelto field in primary-channel.json maps to target parameter in message tool — pass the value directly, no transformation neededagt get managers -o json for runtime, then message tool or copaw channels send per finite/infinite references). Never embed @worker task assignments in admin DM replies.Read the relevant doc before executing. Do not load all of them.
| Situation | Read |
|---|---|
| Need to identify who sent a message (admin, worker, trusted contact, unknown) | references/identity-and-contacts.md |
| Add/remove trusted contacts | references/identity-and-contacts.md |
| Configure primary channel, send notifications, first-contact protocol, cross-channel escalation | references/primary-channel.md |
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