pricing-strategist

Purpose

Help Commercial, Product Marketing, and CMO functions answer three questions at the pricing-design moment:

1. Which pricing model fits this product + customer + market? (subscription seat-based, usage-based, value-based, freemium, hybrid)
2. What does the customer actually pay before it feels too expensive? (Van Westendorp PSM on WTP survey responses)
3. How should we package this into tiers? (Good / Better / Best — with anti-pattern detection)

The skill recommends a model and a range. The human picks the number, owns the trade-offs, and runs the GTM.

When to use

• Launching a new SaaS / API / AI tool and choosing the first pricing model
• Revisiting pricing after 18+ months of GTM data (model shift, not just price increase)
• Designing or redesigning tier packaging (Good/Better/Best, Bronze/Silver/Gold)
• You have Van Westendorp survey data and want the optimal price range
• A board / exec is asking "what should we charge?" and you need the structured answer
• You suspect your packaging has anti-patterns (decoy tier, feature dump, no upgrade trigger)

Do not use for:

• Per-deal discount approval → deal-desk
• Strategic CMO positioning, brand, category creation → c-level-advisor/cmo-advisor
• Whole-company revenue strategy → c-level-advisor/cro-advisor
• Technical-sale enablement → business-growth/sales-engineer

Workflow

Step 1 — Assess customer context

Fill assets/pricing_brief_template.md (≈ 20 min). Capture: industry, deal size avg, customer count, value drivers, adoption curve, consumption pattern (seat / usage / value / hybrid), competitor models.

Step 2 — Pick the pricing model

Run scripts/pricing_model_picker.py --input brief.json --profile saas --output markdown. Output ranks 5 models by fit-score 0-100 with trade-offs. Decision logic is deterministic: low usage variance + high seat-attach → subscription wins; power-law usage + variable customer value → usage-based wins.

Step 3 — Validate WTP with Van Westendorp PSM

If you have survey data (≥ 4 questions per respondent: too cheap / bargain / getting expensive / too expensive), run scripts/wtp_analyzer.py --input survey.json --output markdown. Output: 4 intersection points (OPP, IDP, PMC, PME) and the Range of Acceptable Prices.

PSM gives a range, not the price. See references/van_westendorp_methodology.md for common misinterpretations.

Step 4 — Design packaging

Run scripts/packaging_designer.py --input features.json --profile saas --output markdown. Output: 3-tier Good/Better/Best assignment with anti-pattern flags (decoy tier, feature dump, no upgrade trigger, Bronze loss leader, Enterprise no-anchor).

Step 5 — Decide

Take model + range + packaging into the pricing committee. Skill does not commit the number — you do.

Scripts

• scripts/pricing_model_picker.py — 5-model fit scorer (subscription / usage / value / freemium / hybrid)
• scripts/wtp_analyzer.py — Van Westendorp PSM implementation
• scripts/packaging_designer.py — Good/Better/Best tier designer with anti-pattern detection

All scripts: stdlib only. --help and --sample work on all three.

Quick example

# Emits a scored 5-model pricing-fit recommendation (subscription / usage / value / freemium / hybrid) for the built-in example
cd commercial/skills/pricing-strategist && python3 scripts/pricing_model_picker.py --sample

References

• references/saas_pricing_canon.md — Skok, Tunguz, Campbell, Ramanujam, BVP, Shevlin, Stanford GSB
• references/van_westendorp_methodology.md — original 1976 paper, NMS refinement, Conjoint.ly, Sawtooth, ESOMAR, Lipovetsky, Decision Analyst
• references/packaging_anti_patterns.md — ProfitWell, OpenView, BVP vertical SaaS, Ramanujam, Poyar, SaaS Capital

Assumptions

• Pricing decisions are joint: Commercial owns the model + tier shape, Product owns the features-per-tier, Finance owns the discount envelope, Legal owns the contract.
• Van Westendorp PSM is a directional tool. N ≥ 30 minimum, N ≥ 100 preferred. Below 30, the script emits a sample-size warning.
• "Value-based pricing" requires a measurable customer value driver (revenue lift, cost saved, time recovered). If you can't measure it, don't pick value-based.
• Industry profiles tune defaults — they don't override your data.
• This is a decision-support skill, not a price oracle. Output is a model + range, never the number.

Anti-patterns

• Recommending a specific number. This skill emits a model and a range. Final price is a human commercial decision involving deal-desk policy, competitive intel, and strategic intent that this skill cannot know.
• Using PSM with N < 30. Statistical noise dominates. The script warns; respect the warning.
• Treating PSM as "the price." PSM gives a Range of Acceptable Prices (RAP) and an Optimal Price Point (OPP). Test the range in market, don't anchor on a single intersection.
• Picking value-based pricing without a measurable value metric. Without instrumentation to show customer ROI, value-based collapses into "whatever they'll pay" — which is just bad usage-based pricing.
• Designing tiers before picking a model. Tier structure depends on the model. Run pricing_model_picker first.
• Packaging "feature dumps" into the Best tier. If Best has 3x the features for 2x the price, customers buy Better and never upgrade. See packaging_anti_patterns.md.
• Hidden usage-based pricing inside subscription tiers. "Up to 100k API calls/mo, then $X per 1k" disguised as a "Pro tier" is two pricing models in one. Customers notice. Pick one.
• Confusing this skill with deal-desk. Pricing strategy = the menu. Deal-desk = approving discounts off the menu. Different decision, different cadence, different owner.

Distinct from

• deal-desk — per-deal discount approval, MEDDIC, deal scoring. Operates daily on existing pricing.
• c-level-advisor/cmo-advisor — strategic positioning, brand, category. Pricing strategist consumes positioning as input, doesn't generate it.
• c-level-advisor/cro-advisor — full-funnel revenue strategy, comp plans, territory design. Pricing strategist is one input to CRO.
• business-growth/sales-engineer — technical sale, POC scoping. Sales engineering operates after pricing is set.

Forcing-question library (Matt Pocock grill discipline)

Walked one at a time by /cs-grill-commercial or the orchestrator. Recommended answer + canon citation per question. Never bundled.

1. "Is your customer paying for outcomes, seats, or usage?" Recommended: outcomes (value-based) if you can measure them; usage if marginal cost is variable; seats only if usage is roughly flat per user. Canon: Ramanujam 2016 (Monetizing Innovation) — Mistake #1 of 9: seat-based pricing on a usage-variable product caps TAM at ~20% of WTP.

2. "Do you have a measurable value metric, or are you guessing?" Recommended: instrument the value metric BEFORE going to market with value-based pricing. Canon: Patrick Campbell / ProfitWell research — value-based without instrumentation collapses into bad usage-based pricing.

3. "What's the variance in customer usage across your top decile vs. median?" Recommended: variance > 10x → usage-based wins; variance < 3x → subscription wins; in between → hybrid with usage overage. Canon: Kyle Poyar (Growth Unhinged) — high-variance products lose 60%+ of revenue on flat-rate plans.

4. "What's your competitor's pricing model, and why are you choosing the same or different?" Recommended: surface the differentiation hypothesis explicitly. Identical pricing = identical value claim. Canon: David Skok (For Entrepreneurs) — pricing is a positioning signal.

5. "What sample size do you have for WTP analysis, and is it segmented?" Recommended: N≥30 per segment for PSM, N≥100 for conjoint. Canon: van Westendorp 1976 / Sawtooth Software methodology — sub-30 PSM is statistical noise.

6. "What's the ONE feature that forces a tier upgrade?" Recommended: every Better and Best tier needs a single non-negotiable upgrade trigger. Canon: Ramanujam (Monetizing Innovation) — Mistake #4: tiers with no clear differentiator make 70% of customers pick the cheapest.

Walk depth-first. Lock 1-3 before opening 4-6. After all 6 are answered, invoke pricing_model_picker.py → wtp_analyzer.py → packaging_designer.py in sequence.