Guide Zoom Contact Center integrations across Zoom client apps, websites, and native mobile apps. Use platform references to implement chat, video, scheduled callbacks, and handling of customer interaction states, context changes, and resource cleanup.
Reference skill for Zoom Contact Center. Use after routing to a contact-center workflow when implementing app, web, or native integrations; engagement context and state handling; campaigns; callbacks; or version-drift troubleshooting.
Review the instructions the agent will receive before you install.
Background reference for Zoom Contact Center integrations across app, web, and native mobile surfaces.
Implementation guidance for Zoom Contact Center across:
Official docs:
zoom-apps-sdk.Start here:
Platform skills:
contact-center/
├── SKILL.md
├── RUNBOOK.md
├── concepts/
│ └── architecture-and-lifecycle.md
├── scenarios/
│ └── high-level-scenarios.md
├── references/
│ ├── versioning-and-compatibility.md
│ ├── samples-validation.md
│ └── environment-variables.md
├── troubleshooting/
│ └── common-drift-and-breaks.md
├── android/
│ ├── SKILL.md
│ ├── concepts/sdk-lifecycle.md
│ ├── examples/service-patterns.md
│ ├── references/android-reference-map.md
│ └── troubleshooting/common-issues.md
├── ios/
│ ├── SKILL.md
│ ├── concepts/sdk-lifecycle.md
│ ├── examples/service-patterns.md
│ ├── references/ios-reference-map.md
│ └── troubleshooting/common-issues.md
└── web/
├── SKILL.md
├── concepts/lifecycle-and-events.md
├── examples/app-context-and-state.md
├── references/web-reference-map.md
└── troubleshooting/common-issues.md
entryId for chat/video/ZVA, apiKey for scheduled callback and campaign flows).fetchUI, startVideo, or web SDK open/show path).start, hold, resume, end) and context switching.endChat/endVideo, logout/logoff, uninitialize/release).engagementId and survives context switching.See scenarios/high-level-scenarios.md for details.
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Review a design or web page against WCAG 2.1 AA, an accessibility standard. Organize findings on contrast, keyboard access, forms, and screen reader behavior, with severity levels and practical recommendations for fixes.
Build a single brief on an existing customer using available sales records, emails, documents, call notes, and internal chat. Understand the current situation, key contacts, recent discussions, and gaps that may need attention.
Build or refresh a strategic customer account plan from sales records, emails, and meeting transcripts. Organize goals, stakeholders, growth opportunities, risks, and dated actions into a document, then sync approved highlights to the customer relationship management system.
Research prospective companies and contacts, check existing customer records, and assess fit against your ideal customer profile. Receive a sourced brief covering recent developments, likely priorities, outreach talking points, and a suggested next step.
Research sales accounts using Common Room data to summarize company details, buying signals, ownership, and key contacts. Answer specific questions directly or prepare a broader briefing with evidence-based next steps, clearly identifying missing information.
Score and group accounts by customer fit and engagement, such as recent contact and open sales opportunities. Identify where to focus sales effort, choose next actions, and spot promising accounts with neglected outreach or missing information.