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reliability-slo-sla

Define or review SLOs and SLAs for a service. Use when a senior developer needs reliability targets.

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Reliability SLO/SLA

Purpose

Define or review SLOs and SLAs for a service.

Inputs to request

  • User-facing indicators and expectations.
  • Historical reliability data.
  • Business impact thresholds.

Workflow

  1. Define user-visible indicators and error budget metrics.
  2. Set measurable SLO targets and alert thresholds.
  3. Align SLAs with business impact and support.

Output

  • SLO/SLA proposal with metrics.

Quality bar

  • Ensure metrics are observable and stable.
  • Document consequences of budget burn.

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