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customer-health-score

Build an auditable customer health score while keeping observed signals, judgement, and missing data separate.

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SKILL.md (original)

Review the instructions the agent will receive before you install.

Customer health score

Use this to define or apply an account health model.

Define before scoring

For every signal record its meaning, source, date range, refresh rate, good and bad thresholds, weight, and missing-data rule. Keep adoption, outcome, support, relationship, and commercial measures visible as separate parts.

Score with evidence

For each account show the raw value, baseline or target, trend period, component score, and source. Label manual judgement and explain it. Do not convert a missing value to zero or healthy. Do not use logins as proof of value when the customer's outcome calls for another measure.

Return

Give the component view, overall result, confidence, missing data, material change since the last period, and next check. Include the formula or rules so a person can reproduce the result.

Never invent usage, sentiment, support history, goals, or contract facts. A health score directs review; it does not prove renewal or churn.

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