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feature-request-triage

Sort feature requests by the problem behind them, who asked, how often, and what is missing.

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Feature request triage

Use this for a backlog of requests from customers, sales, or the team.

Find the problem behind the ask

For each request note who asked, their plan and segment, the date, and the exact words. Ask what they were trying to do when they wanted it, what they do today instead, and how often. If the request does not say, mark the problem unknown rather than guessing it.

Merge and count

Merge requests that share a problem even when they ask for different solutions. For each merged item give:

  • the problem in one sentence;
  • number of requests and distinct accounts;
  • segments and plans, and any revenue the team has supplied;
  • the solutions users proposed;
  • what is still missing to judge it.

Triage list

Sort items into look closer, already planned, needs evidence, and not now, with a reason for each. Name who should follow up with which customer and what to ask.

Do not reply to customers, promise a feature, or change the tracker yourself; recommend and draft. Never invent a requester, a count, or a revenue figure.

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