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contact-center/web

Zoom Contact Center SDK for Web. Use for web chat/video/campaign embeds, engagement event handling, app-context integrations, and Smart Embed postMessage workflows.

The English summary is being prepared. Showing the original description.

zoom/skills85 stars(GitHub 85 + cccskills 0)
Works withZoom

Run score Not tested

See how to install

Files included (6)

  • SKILL.md2.1 KB
  • concepts/lifecycle-and-events.md1.0 KB
  • examples/app-context-and-state.md1.5 KB
  • references/web-reference-map.md1.2 KB
  • RUNBOOK.md2.2 KB
  • troubleshooting/common-issues.md862 B

SKILL.md (original)

Review the instructions the agent will receive before you install.

Zoom Contact Center SDK - Web

Current public changelog release: 5.6.0 (verified 2026-07-10). New coverage includes Agent UI V3/Prism video updates, authenticated consumer chat history, campaign digital front door, Dynamics CRM full-screen/share/remote control, CTI/PWA Cobrowse, additional locales, and campaign script-load fallback protection. Account feature flags still govern rollout.

Official docs:

Quick Links

  1. concepts/lifecycle-and-events.md
  2. examples/app-context-and-state.md
  3. references/web-reference-map.md
  4. troubleshooting/common-issues.md

Integration Modes

  1. Contact Center App in Zoom client:
  • Zoom Apps SDK engagement APIs/events.
  1. External website embed:
  • Campaign SDK/web scripts (zoomCampaignSdk pattern).
  • Video client initialization pattern.
  1. Smart Embed:
  • iframe + postMessage event contract.

Hard Guardrails

  • For campaign SDK, gate calls behind zoomCampaignSdk:ready.
  • Persist state by engagementId.
  • Expect context switching and background app behavior.
  • Validate CSP and allow-list settings before debugging logic.

Chaining

Operations

  • RUNBOOK.md - 5-minute preflight and debugging checklist.

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