문서·Office 스킬

Use this skill when creating or managing queues, configuring queue membership, setting up case or lead queues, creating public groups, or using groups in sharing rules and manual sharing. Trigger keywords: queue, public group, queue membership, queue email, group sharing, case queue, lead queue. NOT for the rule that decides which queue a record lands in — use admin/assignment-rules. NOT for Omni-Channel routing configuration — use admin/omni-channel-routing-setup.

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Use when narrowing access that sharing already granted. Trigger keywords: restriction rule, recordFilter, userCriteria, RestrictionRule metadata, hide records, restrict visibility. NOT for list-view scope only - use admin/scoping-rules.

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Use when configuring standard Salesforce Quotes, building quote templates for PDF generation, emailing quotes, syncing quotes to opportunity products, or setting up discount approvals on quotes. Triggers: 'create quote', 'quote template', 'quote PDF', 'email quote', 'quote sync', 'synced quote', 'discount approval', 'quote line items', 'QuoteSettings', 'enableQuote', 'QuoteStatus', 'allowEmail', 'SyncedQuoteId', 'IsSyncing', 'QuoteLineItem', 'QuoteDocument', 'GrandTotal', 'Pricebook2Id'. NOT for CPQ (SBQQ) quote templates — use admin/cpq-quote-templates. NOT for the end-to-end quote-to-cash process — use admin/quote-to-cash-requirements.

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Use this skill to select the right Salesforce integration pattern — from point-to-point to event-driven to hub-and-spoke — by applying the official Salesforce two-axis decision framework (integration type × timing) to a business integration scenario. Trigger keywords: integration pattern decision, choose integration approach, Salesforce integration architecture, when to use platform events vs API, integration type selection. NOT for implementation of any specific integration pattern (use domain-specific integration skills), MuleSoft architecture (use architect/mulesoft-anypoint-architecture), or middleware vendor selection. More triggers: integration decision record, Bulk API vs REST for a nightly load, external Id upsert, Named Credential vs Remote Site Setting, platform event vs CDC, who calls whom.

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Configuring Salesforce Omni-Channel routing from scratch or updating existing routing: enabling Omni-Channel, creating Service Channels, configuring Routing Configurations (queue-based and skills-based), setting up Presence Statuses and Presence Configurations, assigning skills to Service Resources, and defining Skills-Based Routing Rules. Trigger keywords: Omni-Channel setup, routing configuration, queue-based routing, skills-based routing, presence status, service channel, routing rules. NOT for agent capacity units and channel weighting — use architect/omni-channel-capacity-model. NOT for Apex routing via PendingServiceRouting — use apex/omni-channel-custom-routing.

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Configuring Salesforce lead management and conversion in Setup: lead settings, web-to-lead, conversion field mapping, lead queues, auto-response rules, lead processes. Trigger keywords: web-to-lead, lead conversion, lead field mapping, lead settings, lead process, lead queue, lead auto-response. NOT for Apex that controls what conversion creates - use apex/lead-conversion-customization. NOT for lead assignment rule logic - use admin/assignment-rules. NOT for duplicate rule configuration - use admin/duplicate-management. Also covers: LeadConvertSettings objectMapping XML, LeadConfigSettings, LeadStatus StandardValueSet converted flag, lead process BusinessProcess, Database.convertLead bulk conversion limits.

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Use when building a Lightning record page in App Builder or when the page users see is not the one you assigned. Trigger keywords: configure lightning record page, lightning app builder, flexipage, record page assignment, org default vs app default, activate lightning page. NOT for page speed - use admin/lightning-page-performance-tuning. NOT for page layout to Dynamic Forms migration - use admin/dynamic-forms-migration. NOT for related list columns - use admin/related-list-configuration.

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Use this skill when configuring object-specific quick actions or global actions in Salesforce: choosing between action types, editing action layouts, pre-filling fields with predefined values, and adding actions to Lightning page layouts or mobile navigation. Trigger keywords: quick action, global action, action layout, pre-fill fields, predefined values, Salesforce mobile actions. NOT for building an LWC that runs as a quick action — use lwc/lwc-quick-actions. NOT for converting Classic JavaScript or URL buttons — use admin/custom-button-to-action-migration. NOT for Dynamic Actions visibility rules on a Lightning record page — use admin/dynamic-forms-and-actions. Also covers the QuickAction metadata type: quickAction-meta.xml, quickActionLayout, fieldOverrides, targetObject, targetParentField, targetRecordType, flowDefinition, and the Layout platformActionList and quickActionList entries that place an action.

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Dependent picklists in Salesforce: controlling field (picklist or checkbox), dependent picklist, valueSettings matrix in metadata, API behavior via SOAP/REST, LWC lightning-combobox with dependency. NOT for creating picklist fields or Global Value Sets and replacing retired values - use admin/picklist-and-value-sets. NOT for filtering picklist values per record type or layout - use admin/record-types-and-page-layouts. Keywords: controllingField, valueSettings, controllingFieldValue, valueName, checked/unchecked checkbox controller, RecordTypePicklistValue, isDependentPicklist, getController, validFor, controllerValues.

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Use when authoring, reviewing, or maintaining Salesforce DevOps operational documents — runbooks, environment matrices, deployment guides, and post-deploy validation checklists. Triggers: 'runbook', 'environment matrix', 'deployment guide', 'pre-deploy checklist', 'post-deploy validation', 'how do I document a deployment', 'rollback procedure template'. NOT for what actually belongs on the pre-deploy gate — use devops/pre-deployment-checklist. NOT for release calendar, versioning, or go/no-go governance — use devops/release-management. Also covers: the devops-process YAML artefact (environment ladder, change-request state machine, deploy contract, deploy order, RACI), the deployOptions the runbook must record (checkOnly, testLevel, rollbackOnError, ignoreWarnings, purgeOnDelete, singlePackage, runTests), destructiveChangesPre/Post ordering, and the change-request emergency path.

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Set up, configure or troubleshoot Salesforce Collaborative Forecasts: forecast types, forecast categories, rollup methods, quota management, forecast hierarchy, manager adjustments, pipeline inspection integration. Trigger keywords: forecast type, forecast category, cumulative rollup, individual rollup, quota, forecast adjustment, forecast hierarchy, opportunity splits forecasting, pipeline forecast. NOT for configuring the opportunity stages, sales processes or split types themselves — use admin/opportunity-management. NOT for territory-based forecasting setup — use admin/enterprise-territory-management. NOT for Classic/Customizable Forecasting.

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Use this skill when configuring or troubleshooting the Salesforce CPQ Guided Selling wizard: Quote Process records, ProcessInput questions that filter products by field value, mapping answers to Product2 classification fields, and search type choice (Standard, Enhanced, Custom). Trigger keywords: CPQ guided selling, quote process wizard, product selection wizard, SBQQ__QuoteProcess__c, SBQQ__ProcessInput__c, guided product selection, auto select product, product search plugin. NOT for bundles, product options, or product rules — use admin/cpq-product-catalog-setup. NOT for writing a custom ProductSearchPlugin in Apex — use apex/cpq-apex-plugins.

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Compound fields (Name, Address, Geolocation): SOQL access rules, DML semantics, component access in Apex/LWC, reporting column behavior, formula field restrictions. NOT for creating a new custom field — use admin/custom-field-creation. NOT for formula syntax and functions — use admin/formula-fields. Trigger keywords: BillingAddress, MailingAddress, ShippingAddress, StateCode, CountryCode, GeocodeAccuracy, Location field type, displayLocationInDecimal, __Latitude__s, __Longitude__s, DISTANCE, GEOLOCATION, Custom Address Fields, AddressSettings, System.Address, System.Location, Person Account name.

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Use when setting up or auditing how compliance documentation is structured, collected, and preserved for regulatory audit in Salesforce FSC — covering KYC data collection workflows, AML screening integration setup, audit trail configuration, and regulatory reporting readiness. Triggers: KYC form setup, AML integration configuration, compliance data collection, audit trail setup, regulatory documentation workflow, Field Audit Trail configuration, Setup Audit Trail, Event Monitoring, Discovery Framework, FSC KYC objects, Identity Document setup, Party Identity Verification. NOT for security implementation, NOT for designing AML/KYC architecture (use architect/aml-kyc-process-architecture), NOT for configuring who can access deal or client data (use admin/compliant-data-sharing-setup).

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Use this skill to determine whether a Salesforce Commerce project should use B2B Commerce (account-gated, BuyerGroup-based, contract pricing) or D2C Commerce (consumer storefront, guest checkout, individual-based). Trigger keywords: B2B vs B2C, commerce platform selection, buyer journey, account-based purchasing, consumer storefront, licensing decision. NOT for implementation mechanics — use admin/b2b-commerce-store-setup or admin/b2c-commerce-store-setup for configuration work. NOT for Salesforce B2C Commerce (SFCC/Business Manager) setup.

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Produce or review API contract documentation for Salesforce integrations: versioning policy artifacts, request/response schema specs, error code catalogs, rate limit documentation, OpenAPI generation for sObjects. Trigger keywords: Salesforce API versioning policy, API end-of-life policy, document API endpoints, REST API rate limits, OpenAPI sObjects, API contract record, error contract, errorCode catalog, 410 GONE retired API version, HTTP 300 external ID upsert, idempotency key, deprecation notice, composite subrequest limit. NOT for building the endpoint or writing the Apex REST service — use apex/apex-rest-services. NOT for upgrading the API version on your own Apex, LWC or sfdx-project.json — use devops/api-version-management.

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Use this skill to configure a Salesforce B2B Commerce storefront: creating the WebStore, linking BuyerGroups, assigning CommerceEntitlementPolicies, and granting buyer contacts transactional access. Trigger keywords: B2B Commerce, WebStore, BuyerGroup, entitlement policy, buyer account, storefront access. NOT for building the product catalog, categories, or variants — use admin/commerce-product-catalog. NOT for a B2C Commerce (SFCC) storefront — use admin/b2c-commerce-store-setup.

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Use this skill when configuring or troubleshooting Lead or Case assignment rules in Salesforce: creating rule entries, setting filter criteria, assigning records to users or queues, understanding when rules run, and implementing round-robin patterns with Apex. Trigger keywords: lead assignment, case assignment, assignment rule, queue assignment, auto-assign. NOT for creating the queue or public group a rule routes into — use admin/queues-and-public-groups. NOT for Omni-Channel or skills-based routing — use admin/omni-channel-routing-setup. NOT for approval routing — use admin/approval-processes.

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Push committed changes and create a draft PR on GitHub. Use when you have staged changes ready to push and want to open a draft PR for early feedback or documentation.

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Regenerate and commit Class S site-served artifacts after registry changes, then sync documentation across the main repo and the adjacent wiki. Use this skill when: you've changed registry/nodes/, registry/named/, or named-skills.json and need to regenerate docs/graph/* so the live website reflects the update; CI Guard E (docs-cohesion.yml) is failing because Class S artifacts are out of date; someone says "sync the docs", "regenerate docs", "run gaia dev docs", "update the site graph", "commit the Class S artifacts", "website is stale", or "update the wiki"; or you're finishing a registry PR and need to ensure docs/graph/gaia.json, docs/graph/gaia.gexf, docs/graph/gaia.svg, and docs/graph/named/index.json are committed alongside the source change. Also covers updating README.md, docs/index.html, and mirroring changes to the adjacent wiki repo at ../gaia-wiki.

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Use when a task needs the judgment of an eligibility interviewer for government benefit programs — calculating household income against a means-tested program's limits, determining household composition for benefit purposes, judging whether submitted verification documents are sufficient, or distinguishing a documentation gap from a fraud indicator.

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Use when a task needs the judgment of a credit authorizer, checker, or clerk — deciding a real-time point-of-sale credit authorization against available credit, verifying a credit application's income/employment documentation, issuing an adverse-action notice on a declined application, or intaking a chargeback/dispute within its filing window. Distinct from a credit analyst, who underwrites commercial credit with a multi-year financial spread and a risk rating — this role runs a high-volume rules engine against a preset limit, it does not assess creditworthiness from first principles.

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Use when a task needs the judgment of a Computer User Support Specialist — triaging an inbound ticket's severity and SLA clock before troubleshooting it, verifying a caller's identity before any password/MFA/account-state change, walking a live incident through a structured troubleshooting sequence instead of guessing at a fix, deciding whether a request is an incident, a service request, or the underlying problem behind a string of incidents, or judging whether a ticket should resolve at tier 1 or genuinely needs escalation.

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Use when a task needs the judgment of a cargo/freight agent — quoting a shipment across air/ocean/ground modes, calculating dimensional weight vs actual weight for billing, classifying freight by NMFC density class, preparing bill-of-lading/customs documentation, or processing a cargo-damage claim.

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