'customer' 검색 결과

Build structured ICP documentation by scraping case studies, testimonials, and solutions pages from your website. Produces firmographics, champion + economic buyer personas, pain points, decision criteria, anti-ICP, customer proof points, and voice-of-customer synthesis. Writes to marketing/icp/ICP.md as the canonical ICP every downstream skill reads. Triggers - "icp research", "ideal customer profile", "persona research", "customer segments", "who are our customers", "build ICP"

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Customer retention system — churn analysis, retention tactics, loyalty programs, and engagement scoring. Use when "retention", "reduce churn", "keep customers", "loyalty program", "customer retention", "churn prevention", "churn analysis", "engagement scoring", "win-back", "customer lifetime value", or any request to analyze, prevent, or reduce customer churn.

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Set up and operate customer workspaces: route customer updates, record meetings, track questions and actions, manage workstreams, and prepare handoffs. Use when creating or maintaining a customer workspace, processing meeting notes or updates, reviewing next actions, or preparing a handoff. Triggers: customer workspace, 顧客ワークスペース, inbox 追加, 議事録管理, 案件更新, 宿題管理, 引き継ぎ.

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"Perform RFM (Recency, Frequency, Monetary) customer segmentation from transaction data. Use this skill when the user needs to segment customers by purchase behavior, identify high-value buyers, design retention campaigns, or prioritize marketing spend by customer value — even if they say 'who are our best customers', 'which customers are at risk of churning', or 'how do we target our marketing'.".

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"Customer relationship management strategy — integrated framework with six pillars: customer segmentation (RFM/CLV), journey orchestration (cross-channel), CDP technology stack, loyalty-program design, B2B key-account management (KAM), and CRM organization/governance. Use for VIP program design, membership-system decision, retail/ecommerce/B2B customer strategy, CDP buy-vs-build, marketing-automation adoption, or key-customer churn. Triggers: 『CRM 系統』『會員經營』『客戶分級』『大客戶策略』『CDP』『行銷自動化』『客戶生命週期』『VIP 方案』『顧客忠誠』『RFM』『CLV』『KAM』『Journey Orchestration』. For 師大 EMBA CRM, 政大 ecommerce, 中山 marketing cases. Complements Asgard `biz-cac-ltv` (tactics) and `biz-customer-journey` (single method) with the strategic integration layer.".

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Marketing analytics and data-driven optimization for B2B SaaS campaigns. Use this skill when analyzing marketing performance, optimizing conversion rates, running A/B tests, conducting customer research, creating marketing dashboards, building attribution models, analyzing funnel metrics, or storytelling with data. Also triggers on: marketing ops, performance analytics, CRO, A/B testing, data storytelling, customer insights, tracking plan, event taxonomy, UTM taxonomy, GA4 audit, consent mode, instrumentation contract, sample size calculation, minimum detectable effect, test duration, not enough traffic to A/B test, statistical significance, Bayesian vs frequentist, sample ratio mismatch, experiment feasibility, martech stack, marketing tech stack audit, tool consolidation, build vs buy, vendor evaluation, shadow IT tools, ESP/CRM/platform migration, switching cost, cutover plan, suppression list migration, data portability, customer interviews, survey design, sampling frame, non-response bias, how many people should I interview, thematic saturation, voice of customer, jobs-to-be-done, buyer persona research, is this finding real, data enrichment, which enrichment provider should we buy, waterfall enrichment, contact data quality, match rate, our list data is bad, email verification, catch-all domain, accept-all, bounce rate from bad data, B2B data decay, how often should we re-verify contacts, ZoomInfo vs Apollo vs Clearbit evaluation, cost per usable record, where did this list come from, GDPR Article 14 notice, purchased list compliance, suppression screening, TAM list building, demand planning, marketing plan, how many leads do we need, what pipeline target should marketing carry, funnel model, top-down vs bottom-up plan, plan of record, annual marketing planning, quarterly planning, pipeline coverage we have to create, sales cycle lag, our leads cannot close this quarter, carry-in pipeline, scenario planning, conservative moderate aggressive forecast, stretch target, reforecast, re-forecast triggers, assumption register, capacity ceiling, addressable audience ceiling, marginal cost per lead, blended CPL is wrong, we missed plan and nobody knows why, AI policy for the marketing team, AI governance, AI acceptable use policy, which AI tools are we allowed to use, can I paste customer data into ChatGPT, shadow AI, AI use register, human review of AI output, when can we stop reviewing every AI draft, can the agent send on its own, the AI made a mistake now what, pull back AI autonomy, AI evals, our AI vendor changed the model, AI output went out wrong, prompt injection, can our AI read prospect replies safely, lethal trifecta, the AI leaked internal notes, turn off auto-generated ad assets, auto-applied recommendations, AI literacy training, EU AI Act Article 4, duplicate records in the CRM, dedupe before import, which value wins in a merge, CRM cleanup.

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Master orchestrator for B2B SaaS content creation and the editorial production system behind it. Use this skill to produce blog articles, whitepapers, case studies, video scripts, newsletters and ghostwritten thought leadership, to develop content strategy, and to run the publishing line itself — content briefs, editorial calendars and production capacity, review and approval workflow, subject-matter-expert access, the style guide, an AI-drafting policy, and a content inventory with owners. Also triggers on: blog, article, copywriting, edit this copy, improve this landing page copy, fix this headline, tighten this paragraph, rewrite without losing our voice, case study, whitepaper, newsletter, video script, ghostwriting, content calendar, editorial, thought leadership, content strategy, content brief, content operations, content ops, editorial workflow, managing editor, who reviews this, our content pipeline is stuck, content is stuck in review, content audit, content inventory, content governance, style guide, house style, SME interview, expert interview, freelance writers, AI content policy, how much content can we actually produce. Also owns the customer academy and customer education: online courses, onboarding curriculum, tutorials, certification programs, digital credentials and badges, exam and pass-mark design, course freshness when the product UI changes, and whether the academy should sit behind a login. Triggers on: customer academy, customer education, online course, course library, learning path, curriculum, tutorial, certification program, certified users, digital badge, Open Badges, recertification, exam, pass mark, LMS, Skilljar, our tutorial shows the old UI, our course is out of date, should the academy be gated, do certified customers renew better.

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Create an HTML sales presentation supporting contract renewal and additional user seats. Organize delivered value, usage evidence, and return on investment into a proposal that customer advocates can share with finance approvers.

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• Preparing a contract renewal proposal
• Explaining the return on adding user seats
• Creating a proposal for customer finance approval

Find and qualify prospective customers for B2B, SaaS, local businesses, or early-stage products. Define target criteria, gather supporting sources, verify email contacts, and prioritize prospects in a lead sheet or an evidence report for first-customer discovery.

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• Build a prioritized list of B2B prospects
• Find local businesses in a target area
• Discover first customers from public demand signals

Test a product idea by writing its launch press release before building it, then answering customer and internal questions. Research informs a complete PRFAQ, a press release with frequently asked questions, plus a product requirements summary.

한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.

• Test a new product concept before development
• Clarify the target customer and their problem
• Organize customer value, feasibility, and risks

Find professionals with relevant experience and request a written or voice answer, or a short call, through Instant Expert. Use it for customer discovery and practical advice, with a free simulated test mode to try the process.

한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.

• Gathering firsthand experience from practitioners
• Interviewing potential customers
• Requesting a short call with a named professional

Prepare for investment diligence meetings with management, experts, customers, or advisors. Create a one-page brief with prioritized questions, comparison metrics, concerns to investigate, and follow-up requests based on the meeting's purpose and existing findings.

한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.

• Prepare questions for a management presentation
• Plan an industry expert call
• Check customer satisfaction and renewal intentions

Plan a new product launch around finding early customers, guiding their first use, and running short experiments. The skill also helps diagnose stalled adoption, document repeatable outreach methods, and assess whether customer demand supports further expansion.

한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.

• Finding the first customers for a new product
• Diagnosing weak adoption after launch
• Planning two-week experiments

Prioritize product features, analyze customer interviews, and draft product requirements documents. Scoring scripts and document templates help turn customer problems, expected impact, and development effort into a roadmap with clear scope and success measures.

한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.

• Prioritizing features within team capacity
• Extracting customer problems from interviews
• Drafting requirements for a new feature

Build a sales prospecting package by researching the market, ranking potential customers, drafting messages in the sender's voice, and logging outreach. Separate approvals govern key stages, with customer files and spreadsheets supporting work when connectors are unavailable.

한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.

• Find prospects similar to existing paying customers
• Use market and competitor changes to refine sales targeting
• Draft personalized outreach for an approved prospect list

Build a customer-facing business case and a shared plan for signing a deal. Use customer statements and deal records to explain the investment, then map remaining steps to owners and dates on both sides.

한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.

• Explain why a customer should buy now
• Frame the investment and expected return
• Assign owners and dates for steps toward signing

Build a single brief on an existing customer using available sales records, emails, documents, call notes, and internal chat. Understand the current situation, key contacts, recent discussions, and gaps that may need attention.

한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.

• Preparing for a meeting with an existing customer
• Catching up on an account during a handover
• Reviewing recent discussions and stalled opportunities

Draft customer responses to product questions, outages, billing problems, and difficult requests. Adapt tone and length to the relationship and communication channel, with internal notes identifying facts to verify, sensitive points, and follow-up actions.

한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.

• Answering a customer's product question
• Responding to an outage or escalated complaint
• Explaining a delay or declining a feature request

Helps build customer support agents that classify incoming messages, draft replies, and hand difficult cases to people. Defines clear rules for permitted actions, policy-based answers, privacy concerns, and verification before reporting an action as complete.

한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.

• Designing an agent that classifies incoming support messages
• Building a refund email agent with policy-based replies
• Defining rules for handing sensitive cases to a person

Design customer referral and affiliate programs with clear rewards, sharing steps, and measurement plans. Use customer value and acquisition costs to compare incentives, diagnose weak points in existing programs, and prepare partner recruitment materials and launch checklists.

한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.

• Design a customer referral program
• Compare reward structures and expected returns
• Diagnose weak points in an existing referral program

Route customer success, sales, revenue operations, and contract requests to one of four specialist skills. Use it when a business request is unclear, so the agent selects the relevant workflow before starting the work.

한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.

• Choose a skill for identifying accounts at risk of churn
• Route RFP participation and proposal requests
• Find the workflow for pipeline and revenue forecasts

Summarize customer interview transcripts into a consistent Markdown document. Capture what customers want to accomplish, their current solutions, satisfaction and problems, notable findings, and follow-up actions with dates and owners when available.

한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.

• Summarizing customer interview transcripts
• Organizing satisfaction and problems with current solutions
• Sharing findings from product discovery interviews

Organize customer feature requests into themes and rank the top three against product goals, customer value, effort, and risk. For each recommendation, explain the underlying need, possible alternatives, uncertain assumptions, and simple ways to test them.

한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.

• Grouping customer requests into themes
• Selecting the top three requests for product goals
• Considering alternatives to requested features

Identify three to five distinct customer groups for a product. Describe their characteristics, goals, problems, and existing alternatives, then assess product fit, market potential, and competition to help compare target audiences and explore opportunities.

한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.

• Exploring potential customer groups for a product
• Comparing audiences to prioritize
• Assessing opportunities in a new market