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triage-ticket

Prepare a first reply to a customer inquiry by classifying the issue, confirming understanding, and requesting missing details. Use existing documentation for answers, acknowledge feature requests, or route cases that need human follow-up.

한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.

원문원문 설명 보기

First-response playbook for an inbound customer message — classifies the ticket, restates the issue, gathers missing context, and routes the reply.

agentscope-ai/agentscope-java
설치 방법 보기

이럴 때 유용합니다

  • Preparing the first reply to a customer inquiry
  • Requesting details needed to investigate a bug
  • Acknowledging a feature request
  • Routing a case that needs human follow-up

포함된 파일(1)

  • SKILL.md1.6 KB

SKILL.md(원문)

설치하기 전에 에이전트에게 전달되는 지시 내용을 확인할 수 있습니다.

Triage an inbound ticket

A playbook for the first response to a new customer message.

When to use

A customer message has arrived and you have not yet replied to it.

Steps

  1. Classify. Pick exactly one of:
    • bug — something is broken or behaving unexpectedly,
    • question — the customer wants information,
    • feature — a request for new behavior,
    • escalation — out-of-policy, refund > $100, abusive, legal, or compliance-flavored.
  2. Restate. Reply to the customer with: a one-sentence empathy line, then "Just to make sure I understand: …" with the issue in your own words.
  3. Gather. If the ticket id is missing, ask for it now. If you need reproduction steps, account email, or order number, ask for them as a numbered list.
  4. Respond.
    • For bug or question: search workspace docs (grep_files, memory_search) and prior sessions (session_search) for an existing answer; reply with the solution and a citation.
    • For feature: thank them, log the request in your reply (the runtime captures it), and set expectations.
    • For escalation: hand off to escalation-router and tell the customer a human will follow up within one business day.
  5. Close. Apply the closing rules from AGENTS.md.

Output

A single customer-facing message. Do not include the classification label in the message body — keep it as the first line of your internal scratch.

리뷰

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같은 저장소의 스킬

agentscope-java

무료

Build Java applications with cooperating AI agents using AgentScope Java. Guides asynchronous processing, where waiting tasks do not block execution, plus language model connections, external tools, workflow coordination, error handling, and tests.

한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.

  • Building a Java agent connected to a language model
  • Coordinating agents in sequential or parallel workflows
  • Connecting external tools through MCP
agentscope-ai/agentscope-java6.1천2026년 10월 21일 업데이트

apply-patch

무료

Apply related edits across several files using a unified diff, a file describing code changes. Check the patch with Git before applying it, and rebuild rejected patches using the current file contents.

한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.

  • Applying one related change across three or more files
  • Handling repetitive edits or whitespace-sensitive changes
  • Reusing a patch from a PR or git diff
agentscope-ai/agentscope-java6.1천2026년 10월 21일 업데이트

chart-rendering

무료

Turn analysis results into charts suited to the question, such as trends, comparisons, or distributions. Save a chart image and the script that generated it, with a short explanation of the findings and relevant caveats.

한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.

  • Show changes over time
  • Compare values across categories
  • Visualize relationships between two numeric variables
agentscope-ai/agentscope-java6.1천2026년 10월 21일 업데이트

code-search

무료

Locate function and class definitions, usages, and relevant files with ripgrep, using text patterns and file filters. Search Git history to see when text appeared or disappeared and investigate who changed specific lines.

한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.

  • Finding function or class definitions
  • Locating usages of a particular function
  • Narrowing searches by file type or path
agentscope-ai/agentscope-java6.1천2026년 10월 21일 업데이트

data-analysis

무료

Calculate the count, sum, minimum, maximum, and average of supplied numbers or datasets, then present the results in a clear, structured format. Analysis results can also be saved to a file when requested.

한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.

  • Check the count and total of supplied numbers
  • Summarize minimum, maximum, and average values
  • Get a basic numerical summary of a dataset
agentscope-ai/agentscope-java6.1천2026년 10월 21일 업데이트

example-skill

무료

Use a starter template to learn how an agent skill is organized and outline its intended use, required inputs, steps, and output format. Replace the placeholder body with your own working instructions before relying on it.

한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.

  • Learn the basic layout of an agent skill
  • Start drafting a custom skill
  • Describe when an agent should select a skill
agentscope-ai/agentscope-java6.1천2026년 10월 21일 업데이트

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