Manage service incidents from initial assessment through recovery review. The skill organizes severity, impact, roles, status updates, and timelines, then drafts a blameless postmortem with root cause analysis and action items assigned to owners.
한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.
Run an incident response workflow — triage, communicate, and write postmortem. Trigger with "we have an incident", "production is down", an alert that needs severity assessment, a status update mid-incident, or when writing a blameless postmortem after resolution.
설치하기 전에 에이전트에게 전달되는 지시 내용을 확인할 수 있습니다.
If you see unfamiliar placeholders or need to check which tools are connected, see CONNECTORS.md.
Manage an incident from detection through postmortem.
/incident-response $ARGUMENTS
/incident-response new [description] # Start a new incident
/incident-response update [status] # Post a status update
/incident-response postmortem # Generate postmortem from incident data
If no mode is specified, ask what phase the incident is in.
┌─────────────────────────────────────────────────────────────────┐
│ INCIDENT RESPONSE │
├─────────────────────────────────────────────────────────────────┤
│ Phase 1: TRIAGE │
│ ✓ Assess severity (SEV1-4) │
│ ✓ Identify affected systems and users │
│ ✓ Assign roles (IC, comms, responders) │
│ │
│ Phase 2: COMMUNICATE │
│ ✓ Draft internal status update │
│ ✓ Draft customer communication (if needed) │
│ ✓ Set up war room and cadence │
│ │
│ Phase 3: MITIGATE │
│ ✓ Document mitigation steps taken │
│ ✓ Track timeline of events │
│ ✓ Confirm resolution │
│ │
│ Phase 4: POSTMORTEM │
│ ✓ Blameless postmortem document │
│ ✓ Timeline reconstruction │
│ ✓ Root cause analysis (5 whys) │
│ ✓ Action items with owners │
└─────────────────────────────────────────────────────────────────┘
| Level | Criteria | Response Time |
|---|---|---|
| SEV1 | Service down, all users affected | Immediate, all-hands |
| SEV2 | Major feature degraded, many users affected | Within 15 min |
| SEV3 | Minor feature issue, some users affected | Within 1 hour |
| SEV4 | Cosmetic or low-impact issue | Next business day |
Provide clear, factual updates at regular cadence. Include: what's happening, who's affected, what we're doing, when the next update is.
## Incident Update: [Title]
**Severity:** SEV[1-4] | **Status:** Investigating | Identified | Monitoring | Resolved
**Impact:** [Who/what is affected]
**Last Updated:** [Timestamp]
### Current Status
[What we know now]
### Actions Taken
- [Action 1]
- [Action 2]
### Next Steps
- [What's happening next and ETA]
### Timeline
| Time | Event |
|------|-------|
| [HH:MM] | [Event] |
## Postmortem: [Incident Title]
**Date:** [Date] | **Duration:** [X hours] | **Severity:** SEV[X]
**Authors:** [Names] | **Status:** Draft
### Summary
[2-3 sentence plain-language summary]
### Impact
- [Users affected]
- [Duration of impact]
- [Business impact if quantifiable]
### Timeline
| Time (UTC) | Event |
|------------|-------|
| [HH:MM] | [Event] |
### Root Cause
[Detailed explanation of what caused the incident]
### 5 Whys
1. Why did [symptom]? → [Because...]
2. Why did [cause 1]? → [Because...]
3. Why did [cause 2]? → [Because...]
4. Why did [cause 3]? → [Because...]
5. Why did [cause 4]? → [Root cause]
### What Went Well
- [Things that worked]
### What Went Poorly
- [Things that didn't work]
### Action Items
| Action | Owner | Priority | Due Date |
|--------|-------|----------|----------|
| [Action] | [Person] | P0/P1/P2 | [Date] |
### Lessons Learned
[Key takeaways for the team]
If ~~monitoring is connected:
If ~~incident management is connected:
If ~~chat is connected:
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Review a design or web page against WCAG 2.1 AA, an accessibility standard. Organize findings on contrast, keyboard access, forms, and screen reader behavior, with severity levels and practical recommendations for fixes.
한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.
Build a single brief on an existing customer using available sales records, emails, documents, call notes, and internal chat. Understand the current situation, key contacts, recent discussions, and gaps that may need attention.
한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.
Build or refresh a strategic customer account plan from sales records, emails, and meeting transcripts. Organize goals, stakeholders, growth opportunities, risks, and dated actions into a document, then sync approved highlights to the customer relationship management system.
한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.
Research prospective companies and contacts, check existing customer records, and assess fit against your ideal customer profile. Receive a sourced brief covering recent developments, likely priorities, outreach talking points, and a suggested next step.
한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.
Research sales accounts using Common Room data to summarize company details, buying signals, ownership, and key contacts. Answer specific questions directly or prepare a broader briefing with evidence-based next steps, clearly identifying missing information.
한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.
Score and group accounts by customer fit and engagement, such as recent contact and open sales opportunities. Identify where to focus sales effort, choose next actions, and spot promising accounts with neglected outreach or missing information.
한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.