BigPanda AIOps Management Skill

Manage BigPanda event correlation, root cause analysis, incident management, and alert enrichment.

API Conventions

Authentication

All API calls use the Authorization: Bearer XXXXXX header — injected automatically. Never hardcode tokens.

Base URL

https://api.bigpanda.io

Core Helper Function

#!/bin/bash

bp_api() {
    local method="$1"
    local endpoint="$2"
    local data="${3:-}"

    if [ -n "$data" ]; then
        curl -s -X "$method" \
            -H "Authorization: Bearer $BIGPANDA_API_TOKEN" \
            -H "Content-Type: application/json" \
            "https://api.bigpanda.io${endpoint}" \
            -d "$data"
    else
        curl -s -X "$method" \
            -H "Authorization: Bearer $BIGPANDA_API_TOKEN" \
            "https://api.bigpanda.io${endpoint}"
    fi
}

Output Rules

• TOKEN EFFICIENCY: Extract only needed fields with jq
• Target ≤50 lines per script output

Incident Management

Get Active Incidents

bp_api GET "/resources/v2.0/incidents?status=active&sort=-startedAt&limit=25" | jq '[.items[] | {
  id, title, status, severity,
  startedAt, alertCount,
  assignee, environment
}]'

Get Incident Details with Correlated Alerts

bp_api GET "/resources/v2.0/incidents/INCIDENT_ID/alerts" | jq '[.items[] | {
  alertId, status, severity,
  host, check, description,
  source_system, timestamp
}]'

Correlation and Root Cause

Get Correlation Patterns

bp_api GET "/resources/v2.0/correlation-patterns" | jq '[.items[] | {
  id, name, active,
  correlationType,
  conditions
}]'

Review Root Cause Analysis

bp_api GET "/resources/v2.0/incidents/INCIDENT_ID/rca" | jq '{
  rootCause: .rootCause,
  confidence: .confidence,
  relatedChanges: [.changes[] | {type, description, timestamp}],
  topology: .topologyPath
}'

Alert Enrichment

Get Enrichment Tags

bp_api GET "/resources/v2.0/enrichment/tags" | jq '[.items[] | {name, type, source, active}]'

Create Enrichment Mapping

bp_api POST "/resources/v2.0/enrichment/tags" '{
  "name": "service_tier",
  "type": "mapping",
  "source": "host",
  "active": true,
  "mapping": {"web-prod-*": "tier-1", "api-prod-*": "tier-1", "batch-*": "tier-3"}
}'

Environment Management

List Environments

bp_api GET "/resources/v2.0/environments" | jq '[.items[] | {id, name, alertCount, incidentCount}]'

Analytics

Get Incident Analytics

bp_api GET "/resources/v2.0/analytics/incidents?period=30d" | jq '{
  totalIncidents: .total,
  mttr: .meanTimeToResolve,
  noiseReduction: .noiseReductionPercentage,
  topSources: [.bySource[] | {source: .name, count: .value}][:5]
}'

Common Tasks

1. Review correlated incidents — understand how BigPanda groups related alerts
2. Tune correlation patterns — adjust topology and tag-based correlation rules
3. Analyze root cause — review RCA recommendations and associated change events
4. Optimize enrichment — add metadata tags for better alert context and routing
5. Monitor noise reduction — track correlation efficiency and alert-to-incident ratios

Output Format

Present results as a structured report:

Managing Bigpanda Report
════════════════════════
Resources discovered: [count]

Resource       Status    Key Metric    Issues
──────────────────────────────────────────────
[name]         [ok/warn] [value]       [findings]

Summary: [total] resources | [ok] healthy | [warn] warnings | [crit] critical
Action Items: [list of prioritized findings]

Target ≤50 lines of output. Use tables for multi-resource comparisons.

Anti-Hallucination Rules

1. NEVER assume resource names — always discover via CLI/API in Phase 1 before referencing in Phase 2.
2. NEVER fabricate metric names or dimensions — verify against the service documentation or --help output.
3. NEVER mix CLI commands between service versions — confirm which version/API you are targeting.
4. ALWAYS use the discovery → verify → analyze chain — every resource referenced must have been discovered first.
5. ALWAYS handle empty results gracefully — an empty response is valid data, not an error to retry.

Counter-Rationalizations

Shortcut	Counter	Why
"I'll skip discovery and check known resources"	Always run Phase 1 discovery first	Resource names change, new resources appear — assumed names cause errors
"The user only asked for a quick check"	Follow the full discovery → analysis flow	Quick checks miss critical issues; structured analysis catches silent failures
"Default configuration is probably fine"	Audit configuration explicitly	Defaults often leave logging, security, and optimization features disabled
"Metrics aren't needed for this"	Always check relevant metrics when available	API/CLI responses show current state; metrics reveal trends and intermittent issues
"I don't have access to that"	Try the command and report the actual error	Assumed permission failures prevent useful investigation; actual errors are informative