Draft first replies to customers and identify tickets that require human review before sending. The skill defines sensitive cases to escalate and guides replies that explain the next action, name who handles it, and match the customer's tone.
한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.
When a ticket must go to a human before any reply is sent, and how the first reply should read. Use when drafting a customer reply or setting needs_human_review.
실행 점수 미검증
설치 방법 보기설치하기 전에 에이전트에게 전달되는 지시 내용을 확인할 수 있습니다.
Use this skill when drafting the first reply to a customer, or when deciding whether a ticket needs a human before anything is sent.
Set needs_human_review to true, and do not send an automated reply, when the ticket involves any of:
Urgency alone is not escalation. A production outage with a known cause and a workaround is urgent and still does not need human review.
Open with what you understood, in the customer's own terms, before saying what you will do. Never open with an apology template.
Say what happens next and who does it. "I have routed this to our billing team, who will reply today" beats "your ticket has been escalated".
Do not promise a timeline the team has not committed to. If you do not know when something will be fixed, say what you will tell them and when.
Match the customer's register. A one-line question gets a one-line answer; a detailed report gets a reply that addresses each part in the order they raised it.
아직 리뷰가 없습니다. 사용해 본 소감을 남겨 주세요.
로그인 없이 쓸 수 있습니다. 사용 후기, 질문, 작동하지 않은 환경 등을 편하게 남겨 주세요.
아직 댓글이 없습니다. 첫 댓글을 남겨 보세요.
Add AI models to Kiln or find available models missing from its list. The skill checks provider model identifiers and capabilities, updates model settings, runs tests against real APIs, and drafts a Discord announcement.
한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.
Find documentation and agent instructions made outdated by a branch’s code changes. Update affected paths, commands, settings, and behavior descriptions in place, then commit the documentation fixes alongside the code in the same pull request.
한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.
Audit Kiln’s model list against provider APIs and catalogs to identify removed models and upcoming retirements. Get findings organized by provider, then mark affected entries as deprecated after reviewing and approving the proposed changes.
한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.
Check whether Kiln’s base models still support fine-tuning, the process of adapting a model with additional training. Compare configured identifiers and Fireworks’ allowlist with provider information, then report unsupported entries and recommend specific updates.
한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.
Apply Kiln’s coding rules when editing or reviewing Python, TypeScript, and Svelte. The skill combines area-specific guidance with a script that checks changed lines, plus manual checks for architecture, configuration handling, shared state, and asynchronous operations.
한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.
Maintain Kiln’s list of large language models by discovering new releases, testing provider access, and marking unavailable entries as deprecated. Prepare pull requests, report unresolved issues, and check whether the updated list needs publication.
한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.