mk:jira-jsm

Forks to the jira-jsm agent. Service Management (JSM) operations — service desks, requests, SLAs, customers, organizations, queues, approvals, request types.

Triggers

• "create JSM request in service desk 'IT Support'"
• "list service desks"
• "SLA status for KEY-123"
• "approve request KEY-123"
• "list queue 'Tier 1 Support'"
• "add comment to JSM request KEY-123" (agent will confirm internal vs public)

Examples

• Get service desk status: "show me the queues for service desk 'IT Support'"
• Customer-facing comment: "add public comment to KEY-123: '<message>'" → agent confirms internal-vs-public per safety-framework.

Required Permissions

JSM-licensed tenant + agent or admin role. Insufficient permission → exit code 3.

Limitations

• 8 sub-domains, ~45 verbs total — see jira-as jsm <sub-domain> --help for the authoritative flag list.
• Internal-vs-public comments are a privacy concern; the agent enforces explicit confirmation before posting customer-facing content.

See also

• Agent: ../../agents/jira-jsm.md
• Shared: ../jira/references/{install-and-auth,cli-idioms,safety-framework}.md
• Domain refs:
  • references/decision-tree.md — when to use mk:jira-jsm vs mk:jira-{issue,lifecycle,collaborate} etc.
  • references/itil-workflows.md — ITIL 4 process implementations (incident / service-request / problem / change management)
• Peer leaves: mk:jira-collaborate (internal-vs-public discipline applies on JSM tickets too), mk:jira-lifecycle (patterns/jsm-request-workflow.md), mk:jira-admin (request-type / queue config)

Gotchas

• (none yet)