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Triage Slack issue reports with one thread-only verdict, evidence review, cause-aware routing, tracker dedupe, and fail-closed ticket creation. Use only from the configured Benny triage automation.

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Elite AI-powered customer support specialist mastering conversational AI, automated ticketing, sentiment analysis, and omnichannel support experiences. Integrates modern support tools, chatbot platforms, and CX optimization with 2024/2025 best practices. Use PROACTIVELY for comprehensive customer experience management.

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Write a clear, reproducible bug report that gets fixed fast. Use when asked to write a bug report, file a defect, report an issue, or turn 'it's broken' into an actionable ticket. Produces a structured report — a precise title, steps to reproduce, expected vs. actual, environment, severity/priority, and evidence — so a developer can reproduce and fix it without a back-and-forth.

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Decide when to buy a big-ticket item to get the best price — the sales cycles, model-refresh timing, and 'buy now vs wait' math for the specific thing you want. Use when asked when's the best time to buy [item], should I wait for a sale, is now a good time to buy, or when do [products] go on sale. Produces the typical discount calendar for that category, whether a new model/version is due (and if the current one will drop), a buy-now-vs-wait recommendation for your timeline, and price-tracking tactics — flagging that timing is a guide, not a guarantee.

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Use when triaging, classifying or landing Dependabot pull requests in this repo — clearing the open Dependabot queue, deciding whether a bump needs a WW Jira ticket, or checking whether a bump's build actually passed.

日本語の概要は準備中です。原文の説明を表示しています。

Work with Linear: view your assigned issues and create issues. Trigger phrases: linear, linear issue, ticket.

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Read and write Plain support: find and upsert customers, list threads, create and reply to support threads. Trigger phrases: plain, support tickets.

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ALWAYS invoke this skill when the user asks where the project as a whole stands - "where are we", "what's the big picture", "what have we built", "what is in this project", "map the project", "what does this thing even do", "what is stale", "what can we delete", "update the roadmap" - in any language, and whenever a session report has just been written. It keeps one file, BIG-PICTURE.md: what the product is, every feature with how far it got, which parts nobody has touched, and what is queued next. Age and wiring are measured from git; how far a feature got comes from the reports or says "not checked". Where a tracker is connected it offers to open the queue as tickets, after a yes and never before. Never invents work, never deletes code.

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ALWAYS invoke this skill when work wraps up or the user asks how it went - "done or not", "are we done", "what happened", "report", "what's the status of this ticket" - in any language, and when a Stop hook asks for a session report. Produces a ten-line plain- language report: a lead, a checkmark table, and a verdict - fully done, anything needed from you, new debt, safe to close. Every "yes" names its proof; unverified says "not checked". Saves the report so the next session starts from it instead of re-exploring the repo.

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Produce and continuously maintain ONE living review document for a multi-item session — a cockpit header (Progress checklist, Working folder, Context) plus per-item review cards that you approve or request changes on directly in the doc or side panel. Use whenever a session has multiple deliverables you need to review/approve (meeting-processing + planning, multi-ticket work, briefs with several drafts, any "do X, then plan/draft Y and Z"). The doc is the interaction surface: you edit it (or reply in chat) to approve/change; the agent keeps it live as work progresses.

日本語の概要は準備中です。原文の説明を表示しています。

Aggregate customer feedback from multiple sources — support tickets, NPS comments, Slack messages, G2 reviews, call transcripts, survey responses — into a unified VoC report with theme clustering, sentiment analysis, trend detection, and actionable recommendations for product, marketing, and CS teams. Chains review-site-scraper for public review data.

日本語の概要は準備中です。原文の説明を表示しています。

Scan support tickets, Slack channels, NPS scores, and usage patterns to flag accounts showing early churn indicators. Produces a weekly risk scorecard with severity tiers, root cause hypotheses, and suggested save plays per account. Designed for seed/Series A teams where the founder or a single CSM manages all accounts manually.

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Take raw customer inputs — interview transcripts, survey responses, Slack quotes, support tickets, review excerpts — and generate a structured case study draft with problem/solution/result narrative, pull-quotes, metric callouts, and multi-format outputs (full case study, one-pager, social proof snippet, sales deck slide). Pure reasoning skill. Use when a product marketing team has customer signal but no time to write the story.

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CloudBase Node SDK auth guide for server-side identity, user lookup, and custom login tickets. This skill should be used when Node.js code must read caller identity, inspect end users, or bridge an existing user system into CloudBase; not when configuring providers or building client login UI.

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Synthesize raw user research (interviews, surveys, tickets) into themed findings and decision-ready briefs. Use when synthesizing user interviews, building a findings brief, or communicating research to stakeholders.

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When the user wants help with pricing decisions, packaging, or monetization strategy. Also use when the user mentions 'pricing,' 'pricing tiers,' 'freemium,' 'free trial,' 'packaging,' 'price increase,' 'value metric,' 'Van Westendorp,' 'willingness to pay,' 'monetization,' 'how much should I charge,' 'my pricing is wrong,' 'pricing page,' 'annual vs monthly,' 'per seat pricing,' 'should I offer a free plan,' 'pricing page teardown,' 'pricing page audit,' 'is my pricing page AI-readable,' or 'can AI read my pricing.' Use this whenever someone is figuring out what to charge, how to structure their plans, or wants to audit a pricing page (for humans and for the AI agents that shortlist tools). For in-app upgrade screens, see paywalls. For offer construction (bonuses, guarantees, value framing, naming) on services/courses/coaching/high-ticket B2B, see offers.

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When the user wants to conduct, analyze, or synthesize customer research. Use when the user mentions "customer research," "ICP research," "talk to customers," "analyze transcripts," "customer interviews," "survey analysis," "support ticket analysis," "voice of customer," "VOC," "build personas," "customer personas," "jobs to be done," "JTBD," "what do customers say," "what are customers struggling with," "Reddit mining," "G2 reviews," "review mining," "digital watering holes," "community research," "forum research," "competitor reviews," "customer sentiment," or "find out why customers churn/convert/buy." Use for both analyzing existing research assets AND gathering new research from online sources. For writing copy informed by research, see copywriting. For acting on research to improve pages, see cro.

日本語の概要は準備中です。原文の説明を表示しています。

Track tickets, issues, and progress for your project. Load project context, manage sessions, guide setup.

日本語の概要は準備中です。原文の説明を表示しています。

Loyalty program airline ticketing partnerships (alliance + bilateral). Cross-references credit card currencies to booking programs for award reachability checks.

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Use when a PERSONAL brand needs to make money — three funnel versions for founder, coach, and creator, an offer ladder from free to low to mid to high ticket, pricing psychology, inbound versus outbound outreach, and brand deal and sponsorship negotiation, with tax and legal variants for US LLC, EU per country, SEA Pte Ltd, and LATAM MEI. Trigger on 'monetize my personal brand', 'offer ladder', 'launch my course', 'coaching packages', 'sponsorship rates', 'I have an audience and no income'. Not for — a company product offer, see `31-offer-design-global` and `17-pricing-strategy-global`; the strategy that comes first, see `23-personal-brand-strategy-global`; running the community, see `28-community-building-global`.

日本語の概要は準備中です。原文の説明を表示しています。

Dung khi mot CA NHAN da co nguoi theo doi va muon RA TIEN — 3 phien ban funnel cho founder, coach, creator; offer ladder tu mien phi den high-ticket; tam ly gia cho dich vu gan voi con nguoi; inbound vs outbound; dam phan brand deal cho creator; thue va phap ly ca nhan tai VN. Kich hoat khi user nhac 'kiem tien tu personal brand', 'offer ladder ca nhan', 'ban khoa hoc', 'coaching 1-1', 'nhan booking sponsorship', 'nhieu follower ma khong ra tien', 'founder lead gen'. Khong dung cho — dinh gia san pham cua DOANH NGHIEP thi dung skill 17-pricing-strategy; dong goi offer cho san pham cong ty thi dung skill 31-offer-design; chuoi email nuoi duong thi dung skill 14-email-marketing.

日本語の概要は準備中です。原文の説明を表示しています。

Use when the WHAT being sold needs work, not the price and not the copy — core promise, value stack, bonuses, guarantee and risk reversal, honest scarcity and urgency, tier packaging, upsell and downsell paths, and high-ticket or productized service structures. Trigger on 'design an offer', 'irresistible offer', 'value stack', 'add a guarantee', 'my offer is not converting', 'people say it is too expensive'. Also use when traffic and copy are fine and nobody is buying anyway. Not for — the number on the price tag, see `17-pricing-strategy-global`; the ad text selling it, see `05-ad-copy-global`; the page it sits on, see `12-landing-page-brief-global`; the launch sequence, see `59-go-to-market-global`.

日本語の概要は準備中です。原文の説明を表示しています。

Weekdays, conditional browser lane. Reads the ticket ledger and the account, billing, and usage surfaces the member named, and decides which paying customers are about to leave. Every flag is a dossier carrying the trip wires that fired, the exact evidence behind each one, that account's whole history, and one suggested save with its cost and the screen it happens on. It reads billing screens and touches no control on them: a refund, a credit, a plan change, and a cancellation are named and never made.

日本語の概要は準備中です。原文の説明を表示しています。

Weekly on a Wednesday, light browser lane. Turns the questions that keep coming back into the answer that only has to be written once. It reads the ticket ledger over the recurrence window, finds every theme that crossed its threshold, checks the member's own help center and the existing macros for an answer that already covers it, and writes a reusable macro and a help article draft for every theme that has neither. It publishes only where you released the channel an article, never edits a live help center page, sends only where you released the channel, spends only where you released it, and never touches a credential.

日本語の概要は準備中です。原文の説明を表示しています。