「customer」の検索結果

Build customer journey maps and service blueprints that visualize the end-to-end user experience including touchpoints, emotions, friction, and underlying systems. Use this skill whenever the user wants to map a customer journey, build a service blueprint, identify friction across an experience, align teams on the user experience, or visualize touchpoints and pain points. Triggers on customer journey, journey map, service blueprint, user journey, experience map, touchpoint analysis, friction map, journey audit, end-to-end experience, customer experience map. Also triggers when the team has departmental views of users but no shared map of what the experience actually feels like.

日本語の概要は準備中です。原文の説明を表示しています。

Collecting and synthesizing user feedback across channels (support tickets, NPS, in-app feedback, sales calls, social mentions, customer councils) into a continuous signal that informs product decisions. The triage discipline that distinguishes loudest-voice (whoever complains most wins) from averaged-noise (every signal weighted equally) from triaged-synthesis (signal weighted by source quality, frequency, and decision relevance). Triggers on user feedback, customer feedback aggregation, NPS, support ticket analysis, customer councils, feedback synthesis, voice of customer, feedback triage, in-app feedback. Also triggers when feedback channels overflow with volume that does not produce decisions, when the loudest-voice problem is steering roadmap, or when continuous feedback streams need synthesis discipline.

日本語の概要は準備中です。原文の説明を表示しています。

Monitors customer health, predicts churn risk, and identifies expansion opportunities using weighted scoring models for SaaS customer success

日本語の概要は準備中です。原文の説明を表示しています。

Customer leadership advisor on CX strategy, retention and expansion, and voice-of-customer programs. Use when defining a CX strategy, scoring CX maturity, planning churn interventions, or designing a VoC program.

日本語の概要は準備中です。原文の説明を表示しています。

Finds a prospect company's own case-study or customer-stories page and pulls one named customer off it, so email 1 can open with "saw your work with Intercom". Triggers on "case study", "customer stories", "who are their clients", "saw your work with X", "name-drop one of their customers", "logos on their site". Outputs case_study_line, a short clause that finishes the sentence "Saw ...".

日本語の概要は準備中です。原文の説明を表示しています。

Use when customers should bring other customers — one-way versus two-way incentives, reward structure and economics, trigger moments, referral messaging, tracking and attribution, fraud controls, and anti-spam compliance by region: TCPA for US, GDPR for EU, PDPA for SEA, LGPD for LATAM. Trigger on 'referral program', 'refer a friend', 'word of mouth', 'viral loop', 'how do I get customers to bring friends', 'affiliate rewards'. Also use when the user has happy customers and no system to use them. Not for — running your own community space, see `28-community-building-global`; posting inside third-party communities, see `38-community-seeding-global`; email flow mechanics, see `14-email-marketing-global`.

日本語の概要は準備中です。原文の説明を表示しています。

Designs customer interviews and turns the transcripts into decisions. Produces an interview guide plus a synthesis (forces of progress, jobs, pathways, opportunities) you can paste into a doc. Use for 'customer interviews', 'discovery calls', 'JTBD', 'switch interview', 'who should I talk to', 'how many interviews', 'synthesize these transcripts', or 'why do customers churn/buy'. Draws on 140 Lenny's Podcast guests incl. Teresa Torres, Bob Moesta and Judd Antin.

日本語の概要は準備中です。原文の説明を表示しています。

Translate technical security work into the language of non-security audiences — board, executives, engineering, customer success, customers, legal, procurement, sales. Covers incident communication, post-mortem narrative, audit-findings-for-stakeholders, risk justification, security spend justification, and customer-facing breach disclosure. Use when the user mentions 'security comms,' 'communicate this finding,' 'explain to my boss,' 'board update,' 'executive summary,' 'incident communication,' 'breach notification,' 'customer disclosure,' 'security memo,' 'post-mortem narrative,' 'risk justification,' 'why this matters to the business,' 'translate this finding,' 'stakeholder update,' or has technical security work that needs to land with a non-security audience.

日本語の概要は準備中です。原文の説明を表示しています。

Generate customer testimonial and social proof video prompts for Seedance 2.0 on Higgsfield. Use for customer stories, case study videos, review showcases, social proof content, success story videos, or any content featuring customer results and experiences. Triggers on testimonial, review, case study, social proof, customer story, success story, results, feedback, client.

日本語の概要は準備中です。原文の説明を表示しています。

Maps the full customer journey from first touch to advocacy. Generates a comprehensive customer-journey.md with all stages, touchpoints, emotions, pain points, opportunities, Mermaid diagrams, and metrics. Use when mapping customer experience, designing onboarding flows, identifying churn risks, or optimizing conversion funnels.

日本語の概要は準備中です。原文の説明を表示しています。

Research customer questions by searching across documentation, knowledge bases, and connected sources, then synthesize a confidence-scored answer. Use when a customer asks a question you need to investigate, when building background on a customer situation, or when you need account context.

日本語の概要は準備中です。原文の説明を表示しています。

Apply Rob Fitzpatrick's Mom Test discipline to customer interviews during PRD v1.0 Market Adoption. Triggers on requests to interview customers, run discovery calls, validate ideas with users, or when user asks "how do I interview customers?", "Mom Test", "Rob Fitzpatrick", "customer interview", "user research without lies", "talking to humans", "discovery conversation". Outputs CFD-* discovery entries with Mom Test-calibrated confidence.

日本語の概要は準備中です。原文の説明を表示しています。

Customer success reconnaissance — audit current onboarding completion, health signals, NRR, churn patterns, and CS motion. Use when asked to "audit our customer success", "why are customers churning", "what's our NRR", or before designing any CS playbook.

日本語の概要は準備中です。原文の説明を表示しています。

Strategic Customer Success leadership guidance for CS org design, customer segmentation and tiering (tech touch, low touch, high touch), success metrics and KPIs (NRR, GRR, NPS, CSAT, CES), playbook development, executive stakeholder management, CS technology stack strategy, value realization frameworks, and customer journey mapping. Use when building CS teams, defining customer segments, designing playbooks, measuring success outcomes, or implementing CS platforms.

日本語の概要は準備中です。原文の説明を表示しています。

Expert customer lifecycle marketing guidance for retention, expansion, and advocacy. Use when designing onboarding programs, creating upsell strategies, preventing churn, building referral programs, or writing customer success content. Use for NPS programs, win-back campaigns, customer segmentation, and lifecycle email sequences.

日本語の概要は準備中です。原文の説明を表示しています。

Structures customer diligence with interview guides, NPS analysis, switching cost assessment, and usage pattern evaluation. Use when conducting customer references, validating product-market fit, or assessing customer satisfaction.

日本語の概要は準備中です。原文の説明を表示しています。

"Calculate and analyze Customer Acquisition Cost (CAC) and Customer Lifetime Value (LTV) to evaluate unit economics and marketing efficiency. Use this skill when the user needs to assess whether their customer acquisition is profitable, optimize marketing spend allocation, or evaluate business model viability — even if they say 'are we spending too much on ads', 'what's each customer worth', or 'is our growth sustainable'.".

日本語の概要は準備中です。原文の説明を表示しています。

"Map and analyze the customer journey across Awareness, Consideration, Decision, Usage, and Advocacy stages. Use this skill when the user needs to understand the customer experience end-to-end, identify drop-off points, optimize touchpoints, or improve conversion — even if they say 'where are we losing customers', 'what's our funnel look like', or 'map the user experience'.".

日本語の概要は準備中です。原文の説明を表示しています。

Write customer case studies and success stories using the Situation-Complication-Resolution (SCR) narrative framework and Barbara Minto's Pyramid Principle (conclusion first). Produces case studies where the headline states the result, the complication makes readers recognize their own situation, and every paragraph advances the story. Use when the user asks for a case study, customer story, customer success story, win story, reference write-up, or "turn this customer into a case study". Reads brand voice and service catalog from knowledge/. For a press announcement, see press-release-writer. For pitching the story to media, see pr-pitch-writer. For repurposing it into social, see content-repurposer.

日本語の概要は準備中です。原文の説明を表示しています。

Analyze customer health signals, identify churn risk flags, and generate an intervention playbook. Use when user says "churn risk", "customer at risk", "red account", "at-risk customer", "health score dropped", "renewal at risk", "customer going dark", "cancel risk", or "what's wrong with this account" - even if they don't say "churn" explicitly. Applies to CSMs triaging accounts or building proactive retention workflows.

日本語の概要は準備中です。原文の説明を表示しています。

Audit any product from a Customer Success Manager perspective -- evaluate onboarding flow completeness, self-service help infrastructure, customer health signal tracking, support channel accessibility, expansion and retention triggers, and customer communication systems.

日本語の概要は準備中です。原文の説明を表示しています。

Drafts SEC/FINRA-compliant Broker-Dealer Customer Agreements covering account opening, trading, margin, fees, risk disclosures, privacy, arbitration, and execution. Use when drafting or updating customer account agreements, brokerage agreements, or customer documentation for registered broker-dealers.

日本語の概要は準備中です。原文の説明を表示しています。

エラーや例外シナリオを顧客体験(CX)の観点で体系的に分析し、改善優先度を付ける スキル。6軸評価（影響度・頻度・復旧容易性・メッセージ品質・感情的影響・ ビジネスコスト）でスコアリングし、Impact vs Effort マトリクスで改善施策を 優先順位付けする。Use when analyzing error scenarios from customer experience perspective, evaluating error message quality, prioritizing error UX improvements, or creating CX-focused error analysis reports. Triggers: "CXエラー分析", "error experience", "エラーUX改善", "customer experience error", "エラーメッセージ品質", "error scenario analysis", "顧客体験エラー評価"

Synthesises a batch of customer feedback (survey answers, reviews, ticket and chat comments) into a DRAFT themed report: coded themes with record counts and shares, anonymised verbatim quotes cited to record codes, contradictions and unverified claims, and the follow-up questions to answer next. Produces no sentiment score or percentage positive as fact; ratings appear only as distributions with n. Use when the user asks to "theme this feedback", "what are customers saying", "summarise these survey answers", "analyse these reviews", "find the top complaints in these comments" or "code this voice of the customer data". Do not use for exit interviews, use exit-interview-synthesis instead; for sorting a live queue and drafting replies, use ticket-triage-pack; for project retrospectives, use lessons-learned-synthesis. Drafts for human review; never approves, authorises or signs off.

日本語の概要は準備中です。原文の説明を表示しています。