「deflection」の検索結果

Use this skill when designing the UX and content strategy for a Salesforce-powered self-service portal or help center — pre-deflection article surfacing, Help Center search UX, friction-calibrated case submission forms, community peer support layers, and deflection measurement. Trigger keywords: design self-service portal, case deflection strategy, help center UX design, reduce support volume with self-service, knowledge base search experience. NOT for picking which contact reasons to deflect and through which channel — use architect/case-deflection-strategy. NOT for building the Experience Cloud site itself — use admin/experience-cloud-site-setup. More trigger keywords: article visibility matrix IsVisibleInCsp IsVisibleInPkb, which articles show in the customer portal, case visibility for portal users, CaseComment IsPublished customer visible comment, self-registration profile and account for a portal, Help Center template does not support login, deflection metrics SOQL KnowledgeArticleViewStat, self-service journey map, moderation policy for a support community.

日本語の概要は準備中です。原文の説明を表示しています。

Use when monitoring Agentforce agent sessions, analyzing conversation logs, measuring deflection rates, or diagnosing agent performance issues. Triggers: 'agentforce session analytics', 'how to query agent conversation data', 'monitor agentforce agent effectiveness', 'agent deflection rate', 'utterance analysis agentforce'. NOT for Trust Layer audit logging — use agentforce/einstein-trust-layer. NOT for designing the topic boundaries and guardrails that cause the misrouting you are seeing in the data — use agentforce/agentforce-guardrails.

日本語の概要は準備中です。原文の説明を表示しています。

Use when designing how an Agentforce agent transfers the conversation to a human agent (Omni-Channel), to another bot/agent, or to an alternate workflow — including context package, deflection, escalation triggers, and user messaging. Triggers: 'agent to human handoff', 'agentforce escalate to omni channel', 'agent to agent handoff', 'transfer conversation with context', 'agent deflection fallback'. NOT for topic scope and selector design — use agentforce/agent-topic-design. NOT for the overall Einstein Bot plus Agentforce estate topology — use architect/conversational-ai-architecture.

日本語の概要は準備中です。原文の説明を表示しています。

Describe patterns that may indicate bad-faith or manipulative communication including gish gallop, whataboutism, tone policing, motte-and-bailey, sealioning, lying by omission, deflection, and strategic evasion. Use when the user suspects manipulation, notices repeated non-engagement, wants to analyze debate tactics, or mentions 'bad faith', 'deflection', 'manipulation', 'dodging the question', 'avoiding the issue', 'gaslighting', 'moving goalposts'. Describes behavioral patterns without making psychological diagnoses.

日本語の概要は準備中です。原文の説明を表示しています。

Expert-level mechanics of materials covering stress and strain, axial loading, torsion, bending, shear, deflection, buckling, and failure theories.

日本語の概要は準備中です。原文の説明を表示しています。

Builds the help center, in-product guidance, and knowledge base that let customers resolve problems without contacting anyone — content, findability, maintenance, and deflection measurement. Use this to build or fix a help center, reduce support volume, write documentation for customers, improve findability, or decide what deserves a help article versus a product fix.

日本語の概要は準備中です。原文の説明を表示しています。

Weekly on a Wednesday, light browser lane. Turns the questions that keep coming back into the answer that only has to be written once. It reads the ticket ledger over the recurrence window, finds every theme that crossed its threshold, checks the member's own help center and the existing macros for an answer that already covers it, and writes a reusable macro and a help article draft for every theme that has neither. It publishes only where you released the channel an article, never edits a live help center page, sends only where you released the channel, spends only where you released it, and never touches a credential.

日本語の概要は準備中です。原文の説明を表示しています。

FAQ identification from support tickets, step-by-step tutorial creation, screenshot/video script guidance, search optimization, and self-service deflection tracking.

日本語の概要は準備中です。原文の説明を表示しています。

Bret Taylor 视角. Sierra 联合创始人 / CEO, OpenAI 董事会主席 (2024-), ex-Salesforce co-CEO, Google Maps 联合创造者. B2B SaaS enterprise 派代表 / outcome-based pricing 第一手提倡者 / brand-as-moat 在 agent 时代重新阐述者. 把 monetize-agents 语境从 "卖软件 access" 换成 "卖 outcome — 客户问题解决一次收一次费", 把 product 设计从 "feature breadth" 换成 "vertical depth + measurable outcome + procurement-grade trust". 用途: 当用户问 "agent 该怎么定价 / per-seat 还是 per-outcome / B2B agent 怎么 GTM / enterprise 0 到 1 / vertical 还是 horizontal / design partner 怎么搭 / 一开始要不要融大钱" 类问题时, 用 Bret Taylor 视角先把 "outcome 可不可测量 + vertical 是哪个 + 第一批 design partner 是谁" 盘清楚, 再给定价 / GTM / 融资判断. 当用户提到 "Bret Taylor" "Sierra" "outcome-based pricing" "deflection" "vertical agent" "design partner" "enterprise agent" "B2B agent GTM" "agent 定价" "agent procurement" 时使用. 即使用户只是说 "用 Sierra 思路看一下" 也应触发.

日本語の概要は準備中です。原文の説明を表示しています。

Analyze production Agentforce agent behavior using session traces and Data Cloud, and manage Agent Health Monitoring (AHM) alerts. TRIGGER when: user queries STDM session data or Data Cloud trace records; investigates production agent failures, regressions, or performance issues; asks about session traces, conversation logs, or agent metrics; wants to reproduce a reported production issue in preview; runs findSessions or trace analysis queries; creates, lists, updates, or deletes an AHM data alert on an agent metric (escalation rate, deflection, etc.); asks why an alert is not firing or wants to check whether alerts have fired (notification counts, or the per-alert Incidents view). DO NOT TRIGGER when: user creates, modifies, or debugs .agent files during development (use agentforce-generate); writes or runs test specs (use agentforce-test); uses sf agent preview for local development iteration; deploys or publishes agents.

日本語の概要は準備中です。原文の説明を表示しています。

Design support metrics dashboard -- CSAT, FRT, TTR, ticket deflection rate, volume trends, and agent efficiency. Use when asked to "what metrics should support track", "build our support dashboard", "measure support quality", or "audit our support performance".

日本語の概要は準備中です。原文の説明を表示しています。

Build or audit knowledge base -- article structure, coverage gaps, deflection rate, and maintenance process. Use when asked to "build a knowledge base", "what docs are missing", "improve our self-serve rate", or "audit our help center".

日本語の概要は準備中です。原文の説明を表示しています。

Statics, dynamics, stress-strain analysis, materials selection, failure modes, and finite element analysis concepts for engineered structures. Covers free-body diagrams, equilibrium, internal forces (shear and moment), beam deflection, column buckling, material properties, factor of safety, fatigue, fracture mechanics, and FEA workflow. Use when analyzing loads on structures, selecting materials, predicting failure, or interpreting structural behavior.

日本語の概要は準備中です。原文の説明を表示しています。

Build the executive KPI dashboard for Agentforce: adoption, deflection, latency, cost, quality — KPI definitions, data sources, CRM Analytics lenses, alert thresholds. NOT for the platform's own session tracing, Agent Analytics and health monitoring — use agentforce/agentforce-observability. NOT for scoring agent answer quality offline — use agentforce/agentforce-eval-harness.

日本語の概要は準備中です。原文の説明を表示しています。

Expert-level structural engineering covering structural analysis, steel and concrete design, load combinations, deflection, connections, and building codes.

日本語の概要は準備中です。原文の説明を表示しています。

Analyze repeated non-engagement, deflection, motte-and-bailey shifts, tone policing, sealioning, and related manipulative discourse patterns. Use when the user suspects they are being rhetorically managed rather than answered, or when they need a careful pattern read grounded in quotes and alternatives. NOT for psychiatric diagnosis, legal judgment, or help deploying bad-faith tactics.

日本語の概要は準備中です。原文の説明を表示しています。