2 件 ・ 関連度順
概要と使いどころ
Runbook for scoring and routing a new HubSpot lead to the right rep for {{projectName}} — territory matching, segment specialists, the stateless round-robin pool, intent scoring, HubSpot property writes, Slack notifications, and when to escalate an ambiguous lead to a human instead of guessing.
日本語の概要は準備中です。原文の説明を表示しています。
Configuring Salesforce Omni-Channel routing from scratch or updating existing routing: enabling Omni-Channel, creating Service Channels, configuring Routing Configurations (queue-based and skills-based), setting up Presence Statuses and Presence Configurations, assigning skills to Service Resources, and defining Skills-Based Routing Rules. Trigger keywords: Omni-Channel setup, routing configuration, queue-based routing, skills-based routing, presence status, service channel, routing rules. NOT for agent capacity units and channel weighting — use architect/omni-channel-capacity-model. NOT for Apex routing via PendingServiceRouting — use apex/omni-channel-custom-routing.
日本語の概要は準備中です。原文の説明を表示しています。