Reference skill for Zoom Contact Center. Use after routing to a contact-center workflow when implementing app, web, or native integrations; engagement context and state handling; campaigns; callbacks; or version-drift troubleshooting.
インストールする前に、エージェントに与えられる指示の中身を確認できます。
Background reference for Zoom Contact Center integrations across app, web, and native mobile surfaces.
Implementation guidance for Zoom Contact Center across:
Official docs:
zoom-apps-sdk.Start here:
Platform skills:
contact-center/
├── SKILL.md
├── RUNBOOK.md
├── concepts/
│ └── architecture-and-lifecycle.md
├── scenarios/
│ └── high-level-scenarios.md
├── references/
│ ├── versioning-and-compatibility.md
│ ├── samples-validation.md
│ └── environment-variables.md
├── troubleshooting/
│ └── common-drift-and-breaks.md
├── android/
│ ├── SKILL.md
│ ├── concepts/sdk-lifecycle.md
│ ├── examples/service-patterns.md
│ ├── references/android-reference-map.md
│ └── troubleshooting/common-issues.md
├── ios/
│ ├── SKILL.md
│ ├── concepts/sdk-lifecycle.md
│ ├── examples/service-patterns.md
│ ├── references/ios-reference-map.md
│ └── troubleshooting/common-issues.md
└── web/
├── SKILL.md
├── concepts/lifecycle-and-events.md
├── examples/app-context-and-state.md
├── references/web-reference-map.md
└── troubleshooting/common-issues.md
entryId for chat/video/ZVA, apiKey for scheduled callback and campaign flows).fetchUI, startVideo, or web SDK open/show path).start, hold, resume, end) and context switching.endChat/endVideo, logout/logoff, uninitialize/release).engagementId and survives context switching.See scenarios/high-level-scenarios.md for details.
.env keys and where to find each value.まだレビューはありません。使ってみた感想をお寄せください。
概要と使いどころ
Run a WCAG 2.1 AA accessibility audit on a design or page. Trigger with "audit accessibility", "check a11y", "is this accessible?", or when reviewing a design for color contrast, keyboard navigation, touch target size, or screen reader behavior before handoff.
日本語の概要は準備中です。原文の説明を表示しています。
360-degree view of an account - CRM data, recent email threads, docs, transcripts, and internal chat chatter, synthesized into one brief. Use when the user asks "tell me about [account]" (an existing customer; for a prospect, account-research), "account context for [name]", "what's going on with [account]", or "catch me up on [account]".
日本語の概要は準備中です。原文の説明を表示しています。
Build or refresh a strategic account plan - current state, goals, stakeholder coverage, opportunity map, risks, and the action plan - written to a doc and key fields synced to the CRM. Use when the user says "build an account plan for [account]", "update the [account] plan", "account planning for [account]", or before a planning cycle / QBR.
日本語の概要は準備中です。原文の説明を表示しています。
Research a company using Common Room data. Triggers on 'research [company]', 'tell me about [domain]', 'pull up signals for [account]', 'what's going on with [company]', or any account-level question.
日本語の概要は準備中です。原文の説明を表示しています。
Research a target company and optionally a specific contact - company overview, recent news, likely priorities, and fit against your ICP. Cross-references existing CRM records. Use when the user asks to "research [company]", "look into [company]", "prospect research on [company]", "look up [person]", "intel on [prospect]", "who is [person] at [company]", or "tell me about [company]" when the company is a prospect rather than an existing account.
日本語の概要は準備中です。原文の説明を表示しています。
Score and tier a list of accounts (or your full book) against ICP fit and engagement signals to prioritize where to spend time. Use when the user asks to "tier my accounts", "prioritize my book", "which accounts should I focus on", or "score these accounts".
日本語の概要は準備中です。原文の説明を表示しています。