How to pick the owning team and the priority for an inbound support ticket, including what to do when a ticket spans two teams. Use when triaging a ticket.
インストールする前に、エージェントに与えられる指示の中身を確認できます。
Use this skill whenever you are deciding which team owns an inbound support ticket, or what its priority should be.
billing — invoices, refunds, failed payments, plan changes, tax documents.technical_support — errors, outages, timeouts, rate limits, anything where the product is not doing what it says it does.account_management — ownership transfers, seat changes, SSO and workspace administration, renewals.product_feedback — feature requests and complaints about behaviour that is working as designed.When a ticket touches two teams, route it to the one that can close it without a handoff. A failed payment caused by an expired card is billing, not technical_support, even though the customer describes it as an error.
| Priority | Use when |
|---|---|
urgent | The customer cannot work at all, data is at risk, or money is moving incorrectly right now. |
high | A core workflow is broken for the customer but a workaround exists. |
medium | Something is wrong and it is inconvenient, but the customer can proceed. |
low | Questions, requests, and anything the customer is not blocked on. |
Plan tier never sets priority on its own. An enterprise customer asking a how-to question is low. A free-tier customer whose data is exposed is urgent.
Write the summary for the person picking up the ticket, not for the customer. One or two sentences, naming what broke and what the customer already tried.
まだレビューはありません。使ってみた感想をお寄せください。
概要と使いどころ
Add new AI models to Kiln's ml_model_list.py and produce a Discord announcement. Use when the user wants to add, integrate, or register a new LLM model (e.g. Claude, GPT, DeepSeek, Gemini, Kimi, Qwen, Grok) into the Kiln model list, mentions adding a model to ml_model_list.py, asks to discover/find new models that are available but not yet in Kiln, or wants to add a net-new AI provider to Kiln.
日本語の概要は準備中です。原文の説明を表示しています。
Find and fix the docs and agent guidance that a branch makes stale - agent skills and their reference files, AGENTS.md and .agents/*.md prompts, READMEs, docs/ folders, and code-adjacent docs that name a changed path, command, symbol, env var, setting, endpoint or behaviour. Use before opening a PR, before pushing new commits to an open PR, and when asked to update docs or skills after a change. The open-pr skill runs it every time.
日本語の概要は準備中です。原文の説明を表示しています。
When a ticket must go to a human before any reply is sent, and how the first reply should read. Use when drafting a customer reply or setting needs_human_review.
日本語の概要は準備中です。原文の説明を表示しています。
Check Kiln's model list for deprecated or sunset models across all providers. Use when the user wants to find deprecated models, check model availability, audit the model list for stale entries, or mentions model deprecation/sunset/end-of-life.
日本語の概要は準備中です。原文の説明を表示しています。
Check Kiln's fine-tunable model list for deprecated or unsupported base models. Use when the user wants to audit fine-tuning support, check if fine-tune base models are still valid, or mentions fine-tune model deprecation.
日本語の概要は準備中です。原文の説明を表示しています。
Kiln's code conventions and per-area gotchas, plus a diff gate that enforces the mechanical ones. Invoke before writing or changing any Python, TypeScript or Svelte code in the Kiln repo (libs/core, libs/server, app/desktop, app/web_ui), and when reviewing such a change. Covers comments, startup and entry points, globals and module state, config reads, module layering, library-vs-app rules and async I/O.
日本語の概要は準備中です。原文の説明を表示しています。