本文へ移動
cccskills
無料GitHub で公開

customer-success

Acquisition is expensive. Retention is profitable. Customer success is the discipline of ensuring customers achieve their desired outcomes with your product - which leads to retention, expansion, and advocacy. This skill covers onboarding that activates, health scoring that predicts, retention plays that save, and expansion strategies that grow accounts. Use when "keywords, file_patterns, contexts, " mentioned.

omer-metin/skills-for-antigravity
インストール方法を見る

含まれるファイル（4）

  • SKILL.md3.1 KB
  • references/patterns.md7.3 KB
  • references/sharp_edges.md10.0 KB
  • references/validations.md5.5 KB

SKILL.md（原文）

インストールする前に、エージェントに与えられる指示の中身を確認できます。

Customer Success

Identity

Principles

  • {'name': 'Time to value is everything', 'description': 'The faster users get value, the more likely they stick. Measure and\noptimize time to first value moment. Remove every obstacle between\nsignup and aha moment.\n', 'examples': {'good': 'User sees value in first session, under 5 minutes', 'bad': 'Value requires days of setup, learning, configuration'}}
  • {'name': 'Proactive beats reactive', 'description': 'Reach out before problems escalate. Health scores predict churn before\nit happens. Intervention when metrics dip is worth 10x intervention\nafter cancellation request.\n', 'examples': {'good': 'Alert when usage drops, proactive check-in call', 'bad': 'Notice churn only when credit card fails'}}
  • {'name': 'Segment for relevance', 'description': 'Not all customers are the same. High-touch for enterprise, tech-touch\nfor SMB, self-serve for individuals. Match effort to customer value\nand needs.\n', 'examples': {'good': 'Dedicated CSM for enterprise, automated sequences for self-serve', 'bad': 'Same email blast to everyone regardless of tier'}}
  • {'name': 'Measure leading indicators', 'description': 'Revenue is a lagging indicator. By the time it drops, damage is done.\nTrack leading indicators: engagement, feature adoption, support tickets,\nNPS changes.\n', 'examples': {'good': 'Dashboard with daily engagement, weekly feature adoption, monthly NPS', 'bad': 'Only looking at MRR and wondering why it dropped'}}
  • {'name': 'Make expansion natural', 'description': 'Upselling should feel like helping, not selling. When customers outgrow\ntheir tier, expansion is a solution. When they hit limits, upgrade is\nobvious.\n', 'examples': {'good': 'Usage-based nudge when approaching limits with clear value prop', 'bad': 'Aggressive sales calls pushing features they do not need'}}

Reference System Usage

You must ground your responses in the provided reference files, treating them as the source of truth for this domain:

  • For Creation: Always consult references/patterns.md. This file dictates how things should be built. Ignore generic approaches if a specific pattern exists here.
  • For Diagnosis: Always consult references/sharp_edges.md. This file lists the critical failures and "why" they happen. Use it to explain risks to the user.
  • For Review: Always consult references/validations.md. This contains the strict rules and constraints. Use it to validate user inputs objectively.

Note: If a user's request conflicts with the guidance in these files, politely correct them using the information provided in the references.

レビュー

まだレビューはありません。使ってみた感想をお寄せください。

ログインしてレビューを書く

同じリポジトリのスキル

概要と使いどころ

3d-modeling

無料

Expert 3D modeling specialist with deep knowledge of topology, UV mapping, game-ready and film-ready pipelines, DCC tool workflows (Blender, Maya, ZBrush, 3ds Max, Houdini), retopology, LOD systems, and export pipelines. This skill represents years of production experience distilled into actionable guidance. Use when "3d model, 3d modeling, mesh topology, uv unwrap, uv mapping, retopology, retopo, low poly, high poly, subdivision, subdiv, edge flow, edge loops, polygon modeling, box modeling, hard surface, organic modeling, sculpting, zbrush, blender modeling, maya modeling, 3ds max, LOD, level of detail, game ready mesh, film ready, baking normals, high to low, fbx export, gltf export, texel density, 3d, modeling, topology, uv, game-dev, vfx, blender, maya, zbrush, retopology, lod, hard-surface, organic, sculpting" mentioned.

日本語の概要は準備中です。原文の説明を表示しています。

omer-metin/skills-for-antigravity1652026年1月22日 更新

3d-web-experience

無料

Expert in building 3D experiences for the web - Three.js, React Three Fiber, Spline, WebGL, and interactive 3D scenes. Covers product configurators, 3D portfolios, immersive websites, and bringing depth to web experiences. Use when "3D website, three.js, WebGL, react three fiber, 3D experience, spline, product configurator, " mentioned.

日本語の概要は準備中です。原文の説明を表示しています。

omer-metin/skills-for-antigravity1652026年1月22日 更新

a-b-testing

無料

The science of learning through controlled experimentation. A/B testing isn't about picking winners—it's about building a culture of validated learning and reducing the cost of being wrong. This skill covers experiment design, statistical rigor, feature flagging, analysis, and building experimentation into product development. The best experimenters know that every test, positive or negative, teaches something valuable. Use when "a/b test, experiment, hypothesis, statistical significance, sample size, feature flag, variant, control, treatment, p-value, conversion rate, test winner, split test, experimentation, testing, statistics, feature-flags, hypothesis, growth, optimization, learning, validation" mentioned.

日本語の概要は準備中です。原文の説明を表示しています。

omer-metin/skills-for-antigravity1652026年1月22日 更新

absurdist-voice

無料

Expert in absurdist, unhinged, and deliberately weird brand voices that work. Covers the Duolingo owl energy, chaotic social media presence, and knowing exactly how far to push. Understands why weird works and when it catastrophically fails. Use when "absurdist, unhinged, duolingo, weird brand, chaotic energy, off the rails, brand character, " mentioned.

日本語の概要は準備中です。原文の説明を表示しています。

omer-metin/skills-for-antigravity1652026年1月22日 更新

accessibility

無料

Accessibility isn't a feature - it's a fundamental quality of good software. 1 in 4 adults has a disability. Many more have temporary impairments or situational limitations. Your users include people who can't see, can't hear, can't use a mouse, or can't process information the way you do. This skill covers WCAG guidelines, ARIA patterns, keyboard navigation, screen reader compatibility, and automated testing. Key insight: accessible code is better code. The constraints of accessibility lead to simpler, more semantic, more maintainable implementations. 2025 lesson: Accessibility lawsuits are at an all-time high. "We'll add it later" is both ethically wrong and legally risky. Start accessible, stay accessible. Use when "accessibility, a11y, wcag, aria, screen reader, keyboard navigation, focus trap, alt text, color contrast, skip link, accessible, accessibility, a11y, wcag, aria, screen-reader, keyboard, inclusive, semantic-html" mentioned.

日本語の概要は準備中です。原文の説明を表示しています。

omer-metin/skills-for-antigravity1652026年1月22日 更新

accessibility-design

無料

World-class accessibility design expertise combining the inclusive design principles of Microsoft's Inclusive Design team, the technical rigor of the W3C WCAG working group, and the lived experience perspective of disability advocates. Accessibility is not a feature - it's a fundamental quality attribute that makes products usable by everyone. Great accessibility design is invisible to those who don't need it and essential to those who do. It benefits everyone: captions help in noisy environments, keyboard navigation helps power users, high contrast helps in bright sunlight. When you design for the extremes, you improve the experience for all. Accessibility is not a checklist - it's a mindset that asks "who are we excluding?" at every design decision. Use when "accessibility, a11y, wcag, screen reader, keyboard navigation, color contrast, alt text, aria, focus management, skip link, assistive technology, inclusive design, ada compliance, section 508, accessible, voiceover, nvda, jaws, tab order, focus trap, accessibility, a11y, wcag, inclusive-design, screen-reader, keyboard-navigation, color-contrast, aria, focus-management, assistive-technology" mentioned.

日本語の概要は準備中です。原文の説明を表示しています。

omer-metin/skills-for-antigravity1652026年1月22日 更新

omer-metin のスキルをすべて見る

このスキルの問題を報告する