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customer-billing-ops

Operate customer billing workflows such as subscriptions, refunds, churn triage, billing-portal recovery, and plan analysis using connected billing tools like Stripe. Use when the user needs to help a customer, inspect subscription state, or manage revenue-impacting billing operations.

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Customer Billing Ops

Use this skill for real customer operations, not generic payment API design.

The goal is to help the operator answer: who is this customer, what happened, what is the safest fix, and what follow-up should we send?

When to Use

  • Customer says billing is broken, they want a refund, or they cannot cancel
  • Investigating duplicate subscriptions, accidental charges, failed renewals, or churn risk
  • Reviewing plan mix, active subscriptions, yearly vs monthly conversion, or team-seat confusion
  • Creating or validating a billing portal flow
  • Auditing support complaints that touch subscriptions, invoices, refunds, or payment methods

Preferred Tool Surface

  • Use connected billing tools such as Stripe first
  • Use email, GitHub, or issue trackers only as supporting evidence
  • Prefer hosted billing/customer portals over custom account-management code when the platform already provides the needed controls

Guardrails

  • Never expose secret keys, full card details, or unnecessary customer PII in the response
  • Do not refund blindly; first classify the issue
  • Distinguish among:
    • accidental duplicate purchase
    • deliberate multi-seat or team purchase
    • broken product / unmet value
    • failed or incomplete checkout
    • cancellation due to missing self-serve controls
  • For annual plans, team plans, and prorated states, verify the contract shape before taking action

Workflow

1. Identify the customer cleanly

Start from the strongest identifier available:

  • customer email
  • Stripe customer ID
  • subscription ID
  • invoice ID
  • GitHub username or support email if it is known to map back to billing

Return a concise identity summary:

  • customer
  • active subscriptions
  • canceled subscriptions
  • invoices
  • obvious anomalies such as duplicate active subscriptions

2. Classify the issue

Put the case into one bucket before acting:

CaseTypical action
Duplicate personal subscriptioncancel extras, consider refund
Real multi-seat/team intentpreserve seats, clarify billing model
Failed payment / incomplete checkoutrecover via portal or update payment method
Missing self-serve controlsprovide portal, cancellation path, or invoice access
Product failure or trust breakrefund, apologize, log product issue

3. Take the safest reversible action first

Preferred order:

  1. restore self-serve management
  2. fix duplicate or broken billing state
  3. refund only the affected charge or duplicate
  4. document the reason
  5. send a short customer follow-up

If the fix requires product work, separate:

  • customer remediation now
  • product bug / workflow gap for backlog

4. Check operator-side product gaps

If the customer pain comes from a missing operator surface, call it out explicitly. Common examples:

  • no billing portal
  • no usage/rate-limit visibility
  • no plan/seat explanation
  • no cancellation flow
  • no duplicate-subscription guard

Treat those as ECC or website follow-up items, not just support incidents.

5. Produce the operator handoff

End with:

  • customer state summary
  • action taken
  • revenue impact
  • follow-up text to send
  • product or backlog issue to create

Output Format

Use this structure:

CUSTOMER
- name / email
- relevant account identifiers

BILLING STATE
- active subscriptions
- invoice or renewal state
- anomalies

DECISION
- issue classification
- why this action is correct

ACTION TAKEN
- refund / cancel / portal / no-op

FOLLOW-UP
- short customer message

PRODUCT GAP
- what should be fixed in the product or website

Examples of Good Recommendations

  • "The right fix is a billing portal, not a custom dashboard yet"
  • "This looks like duplicate personal checkout, not a real team-seat purchase"
  • "Refund one duplicate charge, keep the remaining active subscription, then convert the customer to org billing later if needed"

レビュー

まだレビューはありません。使ってみた感想をお寄せください。

同じリポジトリのスキル

概要と使いどころ

Design, implement, and audit inclusive digital products using WCAG 2.2 Level AA standards. Use this skill to generate semantic ARIA for Web and accessibility traits for Web and Native platforms (iOS/Android).

日本語の概要は準備中です。原文の説明を表示しています。

tensology/decisionsai172026年10月13日 更新

Whole site or product — a full web accessibility (a11y) audit against WCAG 2.2, following the WCAG-EM methodology. Defines scope, samples representative pages and flows, runs the automated tier (`accessibility-scan`) and the hands-on manual tier (`accessibility-inspect`), and produces one conformance report. Grades each finding by severity and evidence basis, and states per-criterion conformance as pass, fail, or undetermined (needs a human). Use it for 'audit my site for accessibility', 'is this product accessible', 'a11y audit', 'WCAG or Section 508 conformance report', or any multi-page assessment. Assesses; does not fix (use `accessibility-fix`) or diff (use `accessibility-diff`). For a single page use `accessibility-scan`; for hands-on keyboard and screen-reader checks use `accessibility-inspect`.

日本語の概要は準備中です。原文の説明を表示しています。

tensology/decisionsai172026年10月13日 更新

Regression check — diff a live page's web accessibility (a11y) violations against a baseline. By default it compares your uncommitted changes (stash-based); pass `--branch [<name>]` to compare against a branch. Reports the new WCAG violations introduced, the ones fixed, and the count of pre-existing ones. Use it for 'did my change break accessibility', 'what a11y issues did this PR add', or as a CI gate. For a full scan of one page use `accessibility-scan`; for a whole site use `accessibility-audit`.

日本語の概要は準備中です。原文の説明を表示しています。

tensology/decisionsai172026年10月13日 更新

Remediation only — repair web accessibility (a11y) violations against WCAG 2.2 with a baseline, edit, and verify loop. Takes a target (URL, files, directory) or a findings worklist from `accessibility-scan`/`accessibility-inspect`/`accessibility-audit`, applies mechanical fixes as given, leaves TODOs for visual or contextual judgment, and verifies by re-running the baseline check. It only fixes. To find issues use `accessibility-scan` (one page, automated), `accessibility-inspect` (one page, manual), or `accessibility-audit` (whole site, WCAG-EM); to check for regressions use `accessibility-diff`. Use it for 'fix the a11y issues in X', 'make this accessible', 'add missing alt text and labels', 'apply these accessibility fixes', 'remediate these violations'.

日本語の概要は準備中です。原文の説明を表示しています。

tensology/decisionsai172026年10月13日 更新

One page, hands-on manual tier — drive a live page through the web accessibility (a11y) checks a rule engine can't decide: keyboard operation and focus order, screen-reader names, roles and states from the accessibility tree, reflow and zoom, reduced motion, form errors, and target size. Grades each finding by evidence basis (verified / confirm-with-a-human / human-required) and severity, and closes every criterion in a ledger: verified, flagged, not exercised, or N/A. Locates and assesses; does not fix (use `accessibility-fix`). Use it for keyboard testing, focus-order checks, screen-reader or a11y-tree review, reflow and zoom at 200%, or 'is this operable, not just lint-clean'. The automated tier is `accessibility-scan`; `accessibility-audit` runs both across a sampled site.

日本語の概要は準備中です。原文の説明を表示しています。

tensology/decisionsai172026年10月13日 更新

One page, automated tier — run the web accessibility (a11y) rule engine against a live page and locate every violation it can detect mechanically. Pass a URL, a config target name (e.g. `accesslint:accessibility-scan dev`), or nothing to use the default target from `accesslint.config.json`. Ensures a debuggable Chrome, runs the @accesslint/core engine over CDP, and returns a worklist of live-DOM WCAG 2.2 violations, each grounded to its DOM selector and source `file:line`. Locates; doesn't edit. Use it for 'is this page accessible', 'check a11y on this URL', 'find contrast and alt-text issues', or to verify a UI change. For hands-on keyboard and screen-reader checks use `accessibility-inspect`; for a whole site or product use `accessibility-audit`; to diff against uncommitted changes or a branch use `accessibility-diff`.

日本語の概要は準備中です。原文の説明を表示しています。

tensology/decisionsai172026年10月13日 更新

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