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Investigate suspicious privilege increases, including Windows UAC approval bypasses and Linux sudo or setuid abuse. Use registry changes, process relationships, and permission changes to identify possible abuse and document affected hosts, methods, and risk levels.
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Build dashboards that show how long vulnerabilities remain unresolved and compare remediation times with severity-based deadlines. Define response policies, automate escalation notices, and report compliance rates and other measures of remediation progress.
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Audit Kubernetes access rules to find excessive permissions and service account token abuse paths. Trace which users or workloads could gain cluster administrator access, then produce prioritized findings and recommendations for reducing permissions.
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Review Active Directory permissions with ldap3, a Python library for directory queries. Identify excessive access granted to non-administrative accounts, explain potential privilege escalation paths, and produce a JSON report with affected objects and remediation recommendations.
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Create or update step-by-step instructions for recurring operational tasks. Document exact commands, expected results, failure responses, verification checks, rollback steps, and escalation contacts so operations teams have a concrete procedure to follow.
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Review unresolved Plain support tickets for missed response or resolution deadlines, VIP accounts, and serious problems. Route qualifying tickets to the responsible team, create linked Linear issues for engineering work, and post internal Slack alerts.
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Draft, rewrite, or shorten emails to match the audience, tone, and desired length. Produce a subject line and complete message with clear next steps, with optional alternative versions for outreach, replies, updates, or escalations.
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Update individual settings in an existing product counsel profile, such as risk thresholds, escalation contacts, launch review categories, or marketing claims rules. The guided process explains downstream effects, checks inconsistencies, and saves confirmed changes without repeating setup.
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Identify who should approve a contract issue using the team’s approval matrix and contract guidelines. The skill checks authority limits and exceptions, then drafts a request with the relevant wording, options, recommendation, and decision deadline.
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Set up an employment legal practice profile through an interview and supplied documents. Record employee locations, hiring and termination review triggers, severance practices, and escalation contacts, then build a jurisdiction-specific table for routing issues to the appropriate reviewer.
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Update an existing AI governance profile through guided changes. Adjust risk posture, escalation contacts, registered use cases, vendor positions, or assessment formats, while checking downstream effects and inconsistencies before saving each change.
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Investigate how a limited Linux account could gain root, the system administrator's privileges. The skill guides checks of permissions, scheduled tasks, services, and known vulnerabilities, while outlining evidence defenders can monitor during authorized security assessments.
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Analyze incoming Slack messages, emails, or escalations before replying. Separate the explicit request from the outcome behind it, clarify requirements and success criteria, and develop a reply or counterproposal while clearly labeling assumptions.
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Assess AWS security through penetration testing, a process for checking exploitable weaknesses. Examine IAM permissions, storage, compute resources, and credential exposure to identify privilege escalation paths and document security audit findings.
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Guides authorized security testing after initial access, covering privilege escalation, persistence, movement between systems, and data access. Helps agents define boundaries, assess demonstrated access, and document evidence or obstacles before ending the investigation.
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Handles customer situations that have exceeded normal support — severity assessment, incident communication, executive escalation, and recovering a relationship after a failure. Use this when a customer issue is escalating or has gone to leadership, during a customer-affecting outage, when a major account is at risk, when a relationship needs repairing after a failure, or to design the escalation path itself.
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Guides the Privacy Threshold Analysis screening process to determine whether a full DPIA is required. Provides a quick-screen questionnaire, threshold criteria based on WP248rev.01, escalation triggers, and documentation requirements. Activate when evaluating new processing activities, system changes, or procurement decisions. Keywords: PTA, privacy threshold analysis, DPIA screening, quick-screen, threshold criteria, WP248, escalation triggers.
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Builds a comprehensive breach response team playbook defining CSIRT and privacy team structure with named roles (incident commander, legal counsel, communications, IT forensics, DPO), escalation matrices, communication templates, pre-negotiated vendor contacts, and regulatory authority contacts organized by jurisdiction. Keywords: breach response playbook, CSIRT, incident response team, escalation matrix, communication templates, vendor contacts.
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5-level error recovery escalation: retry, nudge, replan, fallback, force-done — each with entry criteria and timeout before escalating
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Design AI-to-human escalation systems. TRIGGERS - Use when user needs help with ai-escalation-system related tasks.
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Design escalation policies — tiers, timeouts, stakeholder matrices, and escalation paths that actually work.
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Test AI agent systems for tool abuse, unauthorized actions, privilege escalation through tool chaining, and safety bypass via agentic workflows. Use this skill when assessing autonomous AI agents that use tool-calling (function calling, plugins, actions) to interact with external systems. Covers multi-step attack chains, implicit trust exploitation, and capability boundary testing for AI agents.
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Use this skill when designing, auditing, or troubleshooting behavioral boundaries for Agentforce agents — including topic (now subagent) Scope fields, agent-level system instructions, topic/action filters, the Escalation topic, restricted topics, and Instruction Adherence monitoring. Trigger keywords: agent guardrails, agent out of scope, restrict agent behavior, topic scope, subagent scope, agent fallback, Escalation topic, abuse prevention, action filters. NOT for Trust Layer content filtering (Einstein Trust Layer is a separate product concern), NOT for general topic routing design (use agentforce/agent-topic-design), NOT for prompt template construction (use agentforce/prompt-builder-templates).
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Configuring Salesforce case management: case queues, assignment rules, escalation rules, auto-response rules, Email-to-Case, Web-to-Case, case teams, entitlements, and milestones. Use when setting up or troubleshooting the Service Cloud case handling layer. Trigger keywords: email-to-case, web-to-case, escalation rules, case teams, entitlements, milestones, auto-response, case queue. NOT for Standard vs On-Demand Email-to-Case and routing-address setup — use admin/email-to-case-configuration. NOT for routing case work items to agents — use admin/omni-channel-routing-setup.
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