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contact-center/web

Guide web integrations for Zoom Contact Center, including chat and video embeds. Covers engagement events, app context, and Smart Embed messaging between a page and its embedded frame, with integration checks and troubleshooting references.

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原文查看原文说明

Zoom Contact Center SDK for Web. Use for web chat/video/campaign embeds, engagement event handling, app-context integrations, and Smart Embed postMessage workflows.

集成工具Zoom
查看安装方法

适用场景

  • Embedding chat or video in a website
  • Connecting engagement events to app state
  • Implementing Smart Embed message handling
  • Checking embed settings during troubleshooting

包含的文件(6)

  • SKILL.md1.7 KB
  • concepts/lifecycle-and-events.md1.0 KB
  • examples/app-context-and-state.md1.5 KB
  • references/web-reference-map.md1.2 KB
  • RUNBOOK.md2.2 KB
  • troubleshooting/common-issues.md862 B

SKILL.md(原文)

安装前可以查看交给 AI 代理的指令内容。

Zoom Contact Center SDK - Web

Official docs:

Quick Links

  1. concepts/lifecycle-and-events.md
  2. examples/app-context-and-state.md
  3. references/web-reference-map.md
  4. troubleshooting/common-issues.md

Integration Modes

  1. Contact Center App in Zoom client:
  • Zoom Apps SDK engagement APIs/events.
  1. External website embed:
  • Campaign SDK/web scripts (zoomCampaignSdk pattern).
  • Video client initialization pattern.
  1. Smart Embed:
  • iframe + postMessage event contract.

Hard Guardrails

  • For campaign SDK, gate calls behind zoomCampaignSdk:ready.
  • Persist state by engagementId.
  • Expect context switching and background app behavior.
  • Validate CSP and allow-list settings before debugging logic.

Chaining

Operations

  • RUNBOOK.md - 5-minute preflight and debugging checklist.

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