Recover failed Stripe subscription payments through a charge retry and three timed reminder emails. Track each subscription’s progress in a ledger, stop reminders after payment, and hand unresolved cases to a person after the final notice.
中文简介正在准备中。当前显示英语简介。
Per-subscription dunning ladder for recovering failed Stripe payments — smart retry, payment reminder, update-your-card notice, final notice — with minimum wait times between rungs, the ledger format that carries state across hourly runs, and the stop-for-human line at cancellation, credits, and refunds.
安装前可以查看交给 AI 代理的指令内容。
Read memory/payment-recovery-ledger.md. For every subscription
already tracked, note its current rung, the timestamp of its last action, and
its next-eligible-escalation time. Anything not yet on the ledger is a
candidate for Step 2.
Query Stripe for invoices in a failed/past-due state and their parent subscriptions. For each:
now >= next-eligible time; if
not, leave it alone this run.| Rung | Name | Action | Minimum wait before this rung |
|---|---|---|---|
| 1 | Smart retry | Retry the failed charge against the existing payment method via Stripe (off-session), no email sent yet | Immediately on first failure |
| 2 | Payment reminder | Friendly email: the charge didn't go through, here's the amount and a pay link | 24h after rung 1 if still failing |
| 3 | Update-your-card notice | Firmer email naming the likely cause (expired/declined card) with a direct link to update the payment method | 48h after rung 2 if still failing |
| 4 | Final notice | Clear, professional email stating this is the last automated reminder before the account needs manual attention | 72h after rung 3 if still failing |
A subscription advances at most one rung per run, and only once its minimum wait has elapsed. Never send two rungs' worth of email in the same run, and never re-send the same rung.
Send the exact email for the current rung via {{dunning_channel}}, addressed to the subscription's billing contact. Keep the tone matched to the rung — rung 2 is a nudge, rung 4 is unambiguous but still professional, never threatening. Every send is logged to the ledger with the rung and timestamp.
Once a subscription has received the final notice and the invoice is still
unpaid, do not create a rung 5. Mark it awaiting-human on the ledger and
surface it in the Slack summary every run until a person acts or it pays.
Never cancel the subscription, issue a credit, or process a refund — that
decision, and the action, belongs to a human.
If a tracked subscription's invoice has been paid (checked fresh from Stripe
every run, not assumed), mark it recovered on the ledger with the rung it
was on when it cleared, stop sending it anything, and report it as a recovery
in the summary.
Post one message per run to {{alert_channel}}: subscriptions that advanced a
rung (with new rung), subscriptions newly at awaiting-human, and
subscriptions that recovered since the last run. Omit subscriptions with no
change.
Write the full current state back to memory/payment-recovery-ledger.md
(see <ledger-format>) before ending the turn.
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Review Slack access requests against Okta role and team information, then prepare narrowly scoped GitHub or AWS IAM permissions. Apply changes only after an eligible person's approval and record the grant, reasoning, approver, and timestamp.
中文简介正在准备中。当前显示英语简介。
Research companies and people before outreach or meetings. Combines business profiles, recent news, hiring signals, and key contacts into a sourced brief with talking points and suggested questions, adding relationship history when CRM data is connected.
中文简介正在准备中。当前显示英语简介。
Review daily Google Ads and Meta Ads results for budget pacing, declining performance, and unusual activity. Get prioritized findings with supporting numbers and concrete recommendations for a marketing team to assess and carry out.
中文简介正在准备中。当前显示英语简介。
Automate website tasks such as navigating pages, filling forms, clicking buttons, taking screenshots, and extracting data. The skill also supports web app testing, with specialized guides for Electron desktop apps, Slack, and cloud browsers.
中文简介正在准备中。当前显示英语简介。
Process emailed vendor invoices by extracting details, comparing them with purchase orders and invoice history, and recording duplicates, overcharges, or missing orders. Summarize results in Slack for human review; payment approval and execution remain with people.
中文简介正在准备中。当前显示英语简介。
Guide changes to Kortix billing code, admin controls, and pricing screens. Explain how plans, trials, enterprise contracts, and access exceptions should work, where pricing is defined, and which audited routes must handle account changes.
中文简介正在准备中。当前显示英语简介。