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bug-triage-pack

Triage a raw bug report into something a team can act on — clean repro steps, a defensible severity/priority, environment, likely area/owner, and duplicate check. Use when asked to triage this bug, set severity and priority, is this a P1, or clean up this bug report for the backlog. Produces the normalized repro, a severity and priority with the reasoning (impact × frequency × workaround), the environment/metadata, a suspected component and owner queue, and a duplicate/related-issue check — flagging when info is missing rather than guessing.

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Bug Triage Pack

A bug backlog is only as good as its triage — and most bugs arrive as "it's broken" with no repro, a panicked severity, and no idea who should look. This turns a raw report into a triaged item: reproducible steps, a severity and priority you can defend (not vibes), the environment that matters, a suspected area and owner queue, and a check for whether it's a duplicate — asking for what's missing instead of inventing it.

What This Skill Produces

  • Normalized repro — clear, numbered steps; expected vs. actual; the minimal path to reproduce
  • Severity & priority — each with reasoning (impact × frequency × workaround availability), not a gut number
  • Environment & metadata — version, platform, browser/OS, user/role, first-seen, frequency
  • Suspected area & owner queue — where it likely lives and who should take it next
  • Duplicate/related check — is this the same as a known issue, and what to link
  • Missing-info flags — what the reporter must supply before it's actionable

Required Inputs

Ask for these if not provided:

  • The raw report — whatever came in (a Slack message, a customer ticket, a screenshot description)
  • Your severity/priority scale — what P0–P3 / S1–S4 mean here (else a sensible default is used and labelled)
  • Environment details — version, platform, who hit it, how often
  • Known issues (optional) — a list to dedupe against

Framework: Triage You Can Defend

  1. Repro or it's not a bug yet. No reliable steps → the first action is "needs repro," not a severity.
  2. Severity ≠ priority. Severity is how bad the impact is; priority is when we fix it (a rare-but-catastrophic bug and a constant-but-cosmetic one differ on both axes).
  3. Score, don't feel. Impact (data loss > broken flow > cosmetic) × frequency (all users > edge case) × workaround (none > easy) → a defensible level.
  4. Route it. Suspected component and the queue/owner it should go to — triage that doesn't route just moves the pile.
  5. Dedupe. Check against known issues; a linked duplicate is worth more than a fifth copy.
  6. Flag gaps, don't guess. Missing environment or repro is a request to the reporter, not an assumption.

Output Format

Bug: [title] · Severity [Sx] · Priority [Px]

Why this level: impact [x] × frequency [y] × workaround [z].

Repro

  1. … → Expected: … · Actual: …

Environment

| Version | Platform | User/role | First seen | Frequency |

Routing

  • Suspected area: [component] · Suggested queue/owner: [team].

Duplicate / related

  • [links, or "no known duplicate"].

⚠ Missing before it's actionable

  • [what the reporter must add].

Quality Checks

  • Repro steps are clear and include expected vs. actual (or "needs repro" is the flagged first action)
  • Severity and priority are distinct and each justified by impact × frequency × workaround
  • Environment/metadata is captured (or flagged missing)
  • A suspected area and owner queue are proposed
  • A duplicate/related check is done
  • Missing information is requested, not invented

Anti-Patterns

  • A severity with no reasoning — "this is a P1" because it feels urgent.
  • Conflating severity and priority — they answer different questions.
  • Assigning a level without repro — triage a phantom and you fix nothing.
  • No routing — a triaged bug with no owner queue is still stuck.
  • Inventing environment/repro the reporter never gave.

Example Trigger Phrases

  • "Triage this bug and set severity and priority: [paste]"
  • "Is this a P1? Here's the report."
  • "Clean up this bug for the backlog with repro steps and an owner."
  • "Normalize this customer bug report and check if it's a duplicate."

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