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consistent-help

Review help links, chat controls, phone numbers, and FAQ entry points across related pages. Compare their relative positions and order under matching layout conditions, then identify changes that make support easier to find throughout a task.

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原文查看原文说明

Use when reviewing support UI across multi-page flows such as checkout, onboarding, account recovery, or support journeys. Compare multiple pages in the same variation instead of reviewing a single page alone.

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适用场景

  • Reviewing help placement throughout checkout
  • Aligning support links across onboarding steps
  • Checking help entry points during account recovery
  • Comparing support layouts at matching screen widths and zoom levels

包含的文件(2)

  • SKILL.md1.9 KB
  • references/rule.md3.3 KB

SKILL.md(原文)

安装前可以查看交给 AI 代理的指令内容。

Keep repeated help mechanisms in a consistent location

Users who need help during a task should not have to hunt for it on every screen. Predictable placement reduces stress and makes support easier to find when a user is already struggling.

Quick Reference

  • Put repeated help in the same place across related pages
  • Keep the same relative order at the same breakpoint and zoom level
  • Review chat, phone, contact, FAQ, and help-center entry points together
  • Inconsistency across steps matters more than the exact visual style

Check

Audit repeated help mechanisms across this set of pages. Check whether contact links, chat triggers, help-center links, or support phone numbers appear in the same relative order on each page.

Fix

Move repeated help mechanisms into a consistent location and keep their relative order stable across the flow at the same breakpoint.

Explain

Explain WCAG Consistent Help, what counts as a repeated help mechanism, and why consistent serial order matters more than pixel-perfect placement.

Code Review

Review page chrome, support UI, and responsive layouts related to Keep repeated help mechanisms in a consistent location. Flag exact pages or breakpoints where repeated help moves to a different relative position.


For full implementation details, code examples, and framework-specific guidance, see references/rule.md.

Rule page: https://frontendchecklist.io/rules/accessibility/consistent-help

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