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change-management

Plan and execute organizational or technical changes. Trigger with "we're changing", "rolling out", "migration plan", "how do we communicate this change", "change management plan", or when the user is planning a change that affects people, processes, or systems.

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Change Management

Help plan and execute changes that affect people, processes, or technology.

Change Management Framework

1. Assess

  • What is changing?
  • Who is affected?
  • How significant is the change? (Low / Medium / High)
  • What resistance should we expect?

2. Plan

  • Communication plan (who, what, when, how)
  • Training plan (what skills are needed, how to deliver)
  • Support plan (help desk, champions, FAQs)
  • Timeline with milestones

3. Execute

  • Announce and explain the "why"
  • Train and support
  • Monitor adoption
  • Address resistance

4. Sustain

  • Measure adoption and effectiveness
  • Reinforce new behaviors
  • Address lingering issues
  • Document lessons learned

Communication Principles

  • Explain the why before the what
  • Communicate early and often
  • Use multiple channels
  • Acknowledge what's being lost, not just what's being gained
  • Provide a clear path for questions and concerns

Output

Produce a change management plan with communication timeline, stakeholder impact analysis, training plan, and resistance mitigation strategies.

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