Planning, sales, accounting, legal, and project management (4.6K skills)
Compare debt and equity financing, estimate the cost of capital used as an investment hurdle, and assess leverage against cash flow. Review loan covenants—the ongoing financial and operational conditions in a facility—and forecast whether planned decisions could breach them.
Turn customer comments from support, surveys, interviews, and reviews into tracked themes, clear ownership, and product or service changes. Use it to interpret CSAT or NPS trends, prioritize recurring problems, and report back to customers and internal teams.
Stress-test a specific decision, plan, or idea before committing. Identify its key assumption, the strongest argument against it, dependencies, and what evidence could change the recommendation. The skill can also turn meeting notes into decisions and rank competing initiatives.
Review contracts to understand when revenue should be recognized, how prices are allocated across distinct obligations, and which terms may delay or reverse recognition. It also helps track deferred revenue as work still owed to customers.
Map the tax questions a growing business faces when it hires or sells in new places. Identify obligations involving corporate income, sales, payroll, and local tax connections, and organize filing or audit preparation for review with a qualified adviser.
Manage customer relationships after a sale by matching support to account needs, building health scores tied to outcomes, running useful customer reviews, forecasting renewals, and identifying expansion opportunities based on product usage.
Plan and improve customer support operations by examining contact demand, channels, routing, staffing, service levels, and quality measures. Identify causes of long queues or weak resolutions, and decide where prevention, self-service, or automation may help.
Build and challenge budgets, forecasts, and financial models to assess margins, cash runway, spending, and investment decisions. Make assumptions visible, check whether plans reconcile, and explain what evidence or changes would alter a recommendation.
Frame multi-year business choices about markets, portfolio, acquisitions, partnerships, and capital allocation. It helps compare build, buy, or partner options, state what the business will give up, and identify assumptions and signals that would call for revising the plan.
Analyze fixed, variable, and mixed costs to understand product and job profitability. Compare costing methods, calculate break-even points, and separate price, volume, and sales mix effects to support pricing, sourcing, and product-line decisions.
Organize period-end close tasks, account reconciliations, accrual estimates, and variance explanations. Use it to plan a monthly close, investigate changing balances, and prepare management reports that explain what changed against a clear baseline.
Analyze financial statements across periods and against budget to explain what changed and why. Review profitability, liquidity, debt, and efficiency trends, compare relevant peers, and examine how adjusted measures reconcile to statutory figures.
Design and review controls for financial reporting, including approvals, evidence, and separation of duties. Prepare for an audit, respond to findings, set risk-aware approval limits, and identify practical safeguards when a small team cannot divide responsibilities.
Assess a potential market entry by estimating demand from countable customers, checking which advantages transfer, and comparing organic growth, partnerships, or acquisition. Get an operational checklist, a narrow test plan, and criteria for stopping.
Create or improve customer help content, in-product guidance, and knowledge bases so people can solve common problems on their own. Organize articles around customer tasks, improve search and upkeep, and assess whether support contacts actually decline after content changes.
Structure corporate acquisition work from the deal thesis through target screening, valuation framing, commercial diligence, and integration planning. It helps teams test whether a deal fits their strategy, identify key questions, and prepare for the first months after closing.
Build or review financial models for forecasts, plans, investments, and hiring decisions. Separate assumptions from calculations, connect revenue to business drivers, and test downside cases and break-even points to reveal which assumptions could change the decision.
Use this skill to manage customer issues that need attention beyond normal support. It helps assess severity from the customer's impact, assign visible ownership, set communication updates, brief executives, plan relationship recovery, and review why the usual support path failed.
Work with surveys in Tencent Survey by retrieving details, creating surveys for research, exams, assessments, or polls, updating questions, and listing responses. Access requires a Tencent Survey token or completion of its OAuth device authorization flow.
Draft internal business communications such as status reports, leadership updates, Progress/Plans/Problems notes, newsletters, FAQs, project updates, and incident reports. It selects a matching writing guide to shape the format, tone, and information gathering for each communication type.
Draft concise, personalized messages for fundraising outreach, including cold emails, forwardable introduction blurbs, follow-ups, and investor updates. The guidance focuses on a clear request and specific evidence tailored to an investor’s interests.
Research markets, competitors, investors, funds, and technology options to support business decisions. The skill organizes sourced findings, estimates, risks, and counterarguments into a concise summary that separates facts, inferences, and recommendations.
Create investor materials such as pitch decks, one-pagers, memos, accelerator applications, and financial models. Keep figures, assumptions, funding needs, and milestones consistent across documents, and make claims clear enough to check.
Use this skill to create or revise investor materials such as pitch decks, one-pagers, memos, accelerator applications, and financial models. It helps align metrics, assumptions, funding needs, and milestones across documents so claims are clear and consistent.