Handle customer billing issues with connected tools such as Stripe. Review subscriptions and invoices, classify the problem, address refunds or cancellations, and prepare a handoff with revenue impact, customer follow-up text, and product gaps.
Operate customer billing workflows such as subscriptions, refunds, churn triage, billing-portal recovery, and plan analysis using connected billing tools like Stripe. Use when the user needs to help a customer, inspect subscription state, or manage revenue-impacting billing operations.
Investigate customer billing problems and organize responses and operator handoffs based on the cause. The skill identifies customers from email addresses or subscription and invoice IDs. It reviews active and canceled subscriptions, renewal status, and duplicates before classifying the issue.
It then helps restore access to billing management, correct subscription state, or refund the affected charge. The handoff brings together actions taken, revenue impact, a draft customer reply, and product improvements that need attention.
Use it for support requests such as “I was charged twice,” “I cannot cancel,” or “My renewal failed.” It also helps when reviewing the mix of monthly and annual plans or investigating discrepancies between team usage and the subscription's seat arrangements.
The skill uses connected billing tools such as Stripe. It classifies the issue before refunding and checks contract details for annual plans, team plans, or prorated billing. Responses must not contain secret keys, full card details, or unnecessary personal information.
This overview was written by AI (OpenAI Codex) from the public SKILL.md. Check the original below for the exact behavior.
AI rated this skill on four points using only the contents of its SKILL.md. Stars and popularity are not taken into account.
The total counts each point as A = 25, B = 15, C = 5. Rated by AI (OpenAI Codex) as of Oct 19, 2026. Treat it as a guide and read the original before installing.
Review the instructions the agent will receive before you install.
Use this skill for real customer operations, not generic payment API design.
The goal is to help the operator answer: who is this customer, what happened, what is the safest fix, and what follow-up should we send?
Start from the strongest identifier available:
Return a concise identity summary:
Put the case into one bucket before acting:
| Case | Typical action |
|---|---|
| Duplicate personal subscription | cancel extras, consider refund |
| Real multi-seat/team intent | preserve seats, clarify billing model |
| Failed payment / incomplete checkout | recover via portal or update payment method |
| Missing self-serve controls | provide portal, cancellation path, or invoice access |
| Product failure or trust break | refund, apologize, log product issue |
Preferred order:
If the fix requires product work, separate:
If the customer pain comes from a missing operator surface, call it out explicitly. Common examples:
Treat those as ECC or website follow-up items, not just support incidents.
End with:
Use this structure:
CUSTOMER
- name / email
- relevant account identifiers
BILLING STATE
- active subscriptions
- invoice or renewal state
- anomalies
DECISION
- issue classification
- why this action is correct
ACTION TAKEN
- refund / cancel / portal / no-op
FOLLOW-UP
- short customer message
PRODUCT GAP
- what should be fixed in the product or website
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