Analyze survey and feedback data with statistical distributions, cross-tabulations, significance testing, and open-ended theme extraction. Produces executive-ready survey reports with segment comparisons and action recommendations. Use when processing NPS, CSAT, employee engagement, or market research surveys.
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Summarize the survey:
For each closed-ended question:
| Question | N | Mean | Median | Std Dev | Distribution Shape |
|---|---|---|---|---|---|
| [Q1 text] | [n] | [mean] | [median] | [sd] | Normal / Skewed L / Skewed R / Bimodal |
Calculate key indices:
Cross-tabulate by key segments:
| Segment | N | Score | vs Overall | Significant? |
|---|---|---|---|---|
| Region A | 120 | 72 | +4 | Yes (p<0.05) |
| Region B | 95 | 65 | −3 | No (p=0.12) |
Test significance:
For free-text responses:
| Theme | Frequency | % of Responses | Sentiment | Example Quote |
|---|---|---|---|---|
| Onboarding speed | 45 | 18% | Negative | "Took 3 weeks to get access" |
Structure insights as:
| Priority | Insight | Action | Owner | Timeline |
|---|---|---|---|---|
| 1 | NPS dropped 8 pts in segment X | Investigate root cause | CX Lead | 2 weeks |
| Input | Required | Format |
|---|---|---|
| Survey responses | Yes | CSV, spreadsheet, or summary tables |
| Question list | Yes | Questions with response types |
| Segments | Recommended | How to slice the data |
| Previous results | Recommended | For trend comparison |
## Survey Analysis — [Survey Name]
### Overview
- **Period:** Q1 2024 | **Responses:** 532 / 1,200 (44% response rate)
- **NPS:** +32 (↓4 from Q4) | **CSAT:** 78% (stable)
### Key Findings
1. **Onboarding satisfaction dropped 12 points** — driven by Region B
- Root cause: New system rollout created delays
- Action: Expedite training for Region B ops team
2. **Support quality is the #1 driver of promoter scores**
- Correlation: 0.72 between support rating and NPS
- Action: Protect support team headcount in budget cycle
### Segment Comparison
[Cross-tabulation table]
### Open-Ended Themes
[Theme frequency table with example quotes]
### Recommended Actions
[Prioritized action table with owners]
| Check | Question |
|---|---|
| Correctness | Are formulas, aggregations, and statistical methods applied correctly? |
| Completeness | Does the analysis cover all requested metrics and time ranges? |
| Context-fit | Are the chosen metrics relevant to the business question being answered? |
| Consequence | If this data were used for a decision today, what blind spots remain? |
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