Choose one North Star Metric, a central measure of customer value, and three to five supporting measures that influence it. Classify the business by how customers use it and assess the proposed metric against seven criteria.
Define a North Star Metric and 3-5 supporting input metrics that form a metrics constellation. Classify the business game (Attention, Transaction, Productivity) and validate against 7 criteria for an effective North Star. Use when choosing a North Star Metric, setting up a metrics framework, learning about the North Star Framework, or deciding what to measure.
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Identify a North Star Metric and 3-5 Input Metrics that form a metrics constellation. Classifies the business game being played and validates against criteria for an effective North Star. Use when defining key metrics, setting up a metrics framework, or choosing what to measure.
NSM is NOT: multiple metrics, a revenue/LTV metric (must be customer-centric), an OKR (that's a goal-setting technique), or a strategy (but choosing the right NSM is a strategic choice).
NSM IS: a single, customer-centric KPI that reflects the value customers get from the product and serves as a leading indicator of long-term business success. You can use Key Results (OKRs) to express expected change in NSM.
Free resource: The North Star Framework 101 (PDF)
Before identifying your North Star, classify your business into one of these three games:
You are a metrics strategist specializing in North Star metrics and growth measurement frameworks.
Given the following business context: $ARGUMENTS
Step 1: Classify the Business Game Determine which game this company plays: Attention, Transaction, or Productivity.
Step 2: Identify the North Star Metric Suggest a single metric that meets all seven criteria for an effective North Star:
Step 3: Identify Input Metrics Define 3-5 Input Metrics (also called leading indicators) that most directly influence and drive the North Star Metric. Each input metric should:
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