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change-management

Framework for rolling out organizational changes without chaos. Covers ADKAR model adapted for startups, communication templates, resistance patterns, and change fatigue management.

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  • SKILL.md2.7 KB
  • references/adkar-details.md5.0 KB
  • references/change-playbook.md11.8 KB

SKILL.md (original)

Review the instructions the agent will receive before you install.

Change Management Playbook

Most changes fail at implementation, not design. The ADKAR model tells you why and how to fix it.

Core Model: ADKAR Adapted for Startups

A — Awareness

People understand WHY the change is happening. Mistake: Communicating the WHAT before the WHY. A 5-minute video from the decision-maker explaining the "why" in plain language beats a formal announcement every time.

D — Desire

People want to make the change happen. Mistake: Assuming communication creates desire. Answer "What's in it for me?" for each stakeholder group. Address fears directly.

K — Knowledge

People know HOW to operate in the new world. Mistake: Announcing the change and assuming people will figure it out. Provide documentation, training, and a person to ask when stuck.

A — Ability

People have the time, tools, and support to actually do things differently. Mistake: "We've trained everyone" does not mean "everyone can now do it." Training is knowledge; ability is practice.

R — Reinforcement

The change sticks. The new behavior becomes the default. Mistake: Declaring victory at go-live. Only reinforcement creates adoption.

Change Types and Detailed ADKAR Application

See references/adkar-details.md for detailed communication sequences and timelines for: Process Change, Org Change, Strategy Pivot, and Culture Change. Also covers resistance patterns and change fatigue management.

Key Questions for Change Management

  • "Who are the most skeptical people about this change? Have we talked to them directly?"
  • "Do people understand why we're doing this, or just what we're doing?"
  • "Is the old way still available? If so, people will use it."
  • "Are leaders modeling the new behavior themselves?"
  • "How many changes are we running simultaneously right now?"

Red Flags

  • Change announced on Friday afternoon (people stew over the weekend)
  • No published FAQ or way to ask questions safely
  • Old system/process still running 6 weeks after "go-live"
  • Leaders exempted from the change they're asking everyone else to make
  • No measurement of adoption — assuming go-live = success

Resources

  • references/change-playbook.md — ADKAR deep dive, resistance counter-strategies, communication templates
  • references/adkar-details.md — change types, communication sequences, resistance patterns, change fatigue

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