1.3천건 · 관련도순
Identify three to five distinct customer groups for a product. Describe their characteristics, goals, problems, and existing alternatives, then assess product fit, market potential, and competition to help compare target audiences and explore opportunities.
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Choose the first customer segment for a product launch by comparing urgent needs, willingness to pay, achievable market share, and referral potential. Get scored recommendations, a priority segment, a 90-day acquisition plan, and expansion options.
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Organize customer feature requests into themes and rank the top three against product goals, customer value, effort, and risk. For each recommendation, explain the underlying need, possible alternatives, uncertain assumptions, and simple ways to test them.
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Build an Opportunity Solution Tree, a structured map linking one measurable product outcome to customer needs, possible solutions, and experiments. Use research findings to prioritize problems and define hypotheses, metrics, and success thresholds for testing ideas.
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Reconstruct a customer's history from recorded meetings, support exchanges, and prior work. Check available current conversations and records, then summarize needs, commitments, unresolved issues, ownership, and next steps to inform a response draft.
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Draft an Amazon-style press release before development to clarify a product's customer value. Using Working Backwards, a method that starts with the intended customer outcome, organize the problem, benefits, and launch promise so stakeholders can assess the idea.
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Prepare customer-facing teams before announcing a product or feature retirement. Create support FAQs, honest replacement comparisons, objection responses, and escalation guidance, with the scope adjusted from a short support note to a broader training pack.
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Collect Trustpilot reviews for a company domain, with filters for ratings, language, dates, and reply status. Get structured review text, reviewer details, and company responses across pages to support reputation research and customer service analysis.
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Collect customer reviews for a Taobao or Tmall product using its item ID. Extract reviewer names, dates, purchased variants, review text, and photo URLs across review pages to prepare material for feedback analysis or review datasets.
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Create a shareable TRES Finance Transactions link filtered by dates, wallets, assets, amounts, and other requested conditions. The skill checks filter values and URL formatting so customers or colleagues can reopen the specified view.
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[omh] Unsorted customer feedback and bug reports: cluster customer signals and choose the next workflow. Use when the user says: feedback-triage, customer-feedback-triage, feedback triage, customer feedback, feedback cluster, bug or feature, feature request triage, payment failure feedback.
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Talk to customers without leading them using Mom Test rules: discuss their life not your idea, ask about specifics in the past, and talk less. Use when the user mentions "customer interviews", "validate my idea", "users say they want it but dont buy", "leading questions", "The Mom Test", "customer feedback bias", or "interview script". Also trigger when preparing user-research questions, interpreting ambiguous feedback, or designing customer-discovery that avoids false positives. Covers commitment and advancement, avoiding compliments, and extracting signal from noise. For product-market fit, see jobs-to-be-done. For rapid prototype testing, see design-sprint.
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Discover what customers truly need by analyzing the "job" they hire your product to do. Use when the user mentions "customer discovery", "why customers churn", "what job does this solve", "competing against luck", "product-market fit", "switching behavior", "milkshake moment", or "functional vs emotional jobs". Also trigger when investigating why users choose competitors, designing features around real customer needs, or reframing a value proposition. Covers JTBD interviews, competition analysis, and jobs-oriented roadmaps. For product positioning, see obviously-awesome. For rapid validation, see design-sprint. For non-leading interview technique, see mom-test.
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Owns the customer's experience after the sale — support, success, escalation, and the feedback loop back into product. Use this for a decision spanning support and product, when service quality and cost are in tension, when deciding what to staff or automate, when a customer relationship is at risk above the account-manager level, or when nobody owns a recurring customer problem.
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Builds the loop from what customers say to what gets changed — collecting feedback, distinguishing signal from noise, routing it to owners, and closing the loop back to the customer. Use this to set up a feedback program, design or interpret CSAT/NPS, decide what customer feedback deserves action, get product to act on recurring issues, or diagnose why feedback is collected but nothing changes.
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Collecting and synthesizing user feedback across channels (support tickets, NPS, in-app feedback, sales calls, social mentions, customer councils) into a continuous signal that informs product decisions. The triage discipline that distinguishes loudest-voice (whoever complains most wins) from averaged-noise (every signal weighted equally) from triaged-synthesis (signal weighted by source quality, frequency, and decision relevance). Triggers on user feedback, customer feedback aggregation, NPS, support ticket analysis, customer councils, feedback synthesis, voice of customer, feedback triage, in-app feedback. Also triggers when feedback channels overflow with volume that does not produce decisions, when the loudest-voice problem is steering roadmap, or when continuous feedback streams need synthesis discipline.
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Build customer journey maps and service blueprints that visualize the end-to-end user experience including touchpoints, emotions, friction, and underlying systems. Use this skill whenever the user wants to map a customer journey, build a service blueprint, identify friction across an experience, align teams on the user experience, or visualize touchpoints and pain points. Triggers on customer journey, journey map, service blueprint, user journey, experience map, touchpoint analysis, friction map, journey audit, end-to-end experience, customer experience map. Also triggers when the team has departmental views of users but no shared map of what the experience actually feels like.
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Customer leadership advisor on CX strategy, retention and expansion, and voice-of-customer programs. Use when defining a CX strategy, scoring CX maturity, planning churn interventions, or designing a VoC program.
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Monitors customer health, predicts churn risk, and identifies expansion opportunities using weighted scoring models for SaaS customer success
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Finds a prospect company's own case-study or customer-stories page and pulls one named customer off it, so email 1 can open with "saw your work with Intercom". Triggers on "case study", "customer stories", "who are their clients", "saw your work with X", "name-drop one of their customers", "logos on their site". Outputs case_study_line, a short clause that finishes the sentence "Saw ...".
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Use when customers should bring other customers — one-way versus two-way incentives, reward structure and economics, trigger moments, referral messaging, tracking and attribution, fraud controls, and anti-spam compliance by region: TCPA for US, GDPR for EU, PDPA for SEA, LGPD for LATAM. Trigger on 'referral program', 'refer a friend', 'word of mouth', 'viral loop', 'how do I get customers to bring friends', 'affiliate rewards'. Also use when the user has happy customers and no system to use them. Not for — running your own community space, see `28-community-building-global`; posting inside third-party communities, see `38-community-seeding-global`; email flow mechanics, see `14-email-marketing-global`.
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Designs customer interviews and turns the transcripts into decisions. Produces an interview guide plus a synthesis (forces of progress, jobs, pathways, opportunities) you can paste into a doc. Use for 'customer interviews', 'discovery calls', 'JTBD', 'switch interview', 'who should I talk to', 'how many interviews', 'synthesize these transcripts', or 'why do customers churn/buy'. Draws on 140 Lenny's Podcast guests incl. Teresa Torres, Bob Moesta and Judd Antin.
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Translate technical security work into the language of non-security audiences — board, executives, engineering, customer success, customers, legal, procurement, sales. Covers incident communication, post-mortem narrative, audit-findings-for-stakeholders, risk justification, security spend justification, and customer-facing breach disclosure. Use when the user mentions 'security comms,' 'communicate this finding,' 'explain to my boss,' 'board update,' 'executive summary,' 'incident communication,' 'breach notification,' 'customer disclosure,' 'security memo,' 'post-mortem narrative,' 'risk justification,' 'why this matters to the business,' 'translate this finding,' 'stakeholder update,' or has technical security work that needs to land with a non-security audience.
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Generate customer testimonial and social proof video prompts for Seedance 2.0 on Higgsfield. Use for customer stories, case study videos, review showcases, social proof content, success story videos, or any content featuring customer results and experiences. Triggers on testimonial, review, case study, social proof, customer story, success story, results, feedback, client.
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