Monitors customer health, predicts churn risk, and identifies expansion opportunities using weighted scoring models for SaaS customer success
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Monitors customer health, predicts churn risk, and identifies expansion opportunities using weighted scoring models for SaaS customer success
한국어 요약은 준비 중입니다. 원문 설명을 표시하고 있습니다.
Comprehensive project audit — security, dependencies, code quality, architecture, performance, infra, docs, and mesh analytics. Use when needing a full 8-dimension health-score snapshot before a major release, M&A diligence, or quarterly review. Delegates to specialist skills (sentinel, dependency-doctor, perf, autopsy, etc.).
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Build a customer health scorecard across usage, engagement, adoption, NPS, support load, and financial risk. Use when user says "health score", "customer health", "build a scorecard", "how healthy is this account", "customer scoring model", "green yellow red", "health dashboard", or "account health framework" - even if they don't say "scorecard" explicitly. Applies to CSMs building account health models or CS leaders standardizing health tracking across the team.
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Systematically QA test a web application and fix bugs found. Runs QA testing, then iteratively fixes bugs in source code, committing each fix atomically and re-verifying. Use when asked to "qa", "QA", "test this site", "find bugs", "test and fix", or "fix what's broken". Proactively suggest when the user says a feature is ready for testing or asks "does this work?". Three tiers: Quick (critical/high only), Standard (+ medium), Exhaustive (+ cosmetic). Produces before/after health scores, fix evidence, and a ship-readiness summary.
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Use when designing churn defence — health-score signals, churn-cause split (involuntary / value / relationship / fit), early-warning loop. Triggers on 'why are accounts leaving'.
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Expert en customer success avancé (onboarding, adoption, expansion, QBRs, NPS, health scores)
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Churn prevention specialist — Early warning signals, retention campaigns, win-back, health scores
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Expert en prévention du churn avancé (early warning, health scores, win-back campaigns, predictive)
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