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概要と使いどころ
Acquisition is expensive. Retention is profitable. Customer success is the discipline of ensuring customers achieve their desired outcomes with your product - which leads to retention, expansion, and advocacy. This skill covers onboarding that activates, health scoring that predicts, retention plays that save, and expansion strategies that grow accounts. Use when "keywords, file_patterns, contexts, " mentioned.
日本語の概要は準備中です。原文の説明を表示しています。
Map customer journeys from awareness to advocacy. Visualize touchpoints, identify drop-off points, analyze channel interactions, and optimize the end-to-end experience. Use when the user asks about customer journey, funnel mapping, touchpoint analysis, or experience optimization.
日本語の概要は準備中です。原文の説明を表示しています。
When the user wants to create, optimize, or analyze a referral program, affiliate program, or word-of-mouth strategy. Also use when the user mentions 'referral,' 'affiliate,' 'ambassador,' 'word of mouth,' 'viral loop,' 'refer a friend,' 'partner program,' 'referral incentive,' 'how to get referrals,' 'customers referring customers,' or 'affiliate payout.' Use this whenever someone wants existing users or partners to bring in new customers. For launch-specific virality, see launch.
日本語の概要は準備中です。原文の説明を表示しています。
Suede-owned product-marketing context discipline. Use when a project needs a shared record of product, audience, ICP, positioning, objections, customer language, proof, and goals, or when that record needs updating. NOT FOR: writing a campaign (use suede-campaign-in-a-box), conducting new customer interviews (use suede-customer-research), or publishing brand claims.
日本語の概要は準備中です。原文の説明を表示しています。
Suede-owned customer-research discipline for interview design, transcript and ticket synthesis, review and forum mining, quote banks, jobs, and evidence-backed personas. Use when discovering or synthesizing what a defined customer segment actually says, does, needs, and resists. NOT FOR: competitor-only profiling (use suede-competitor-profiling), writing final marketing copy (use suede-copy), or deciding product priorities without product evidence (use suede-product-marketing).
日本語の概要は準備中です。原文の説明を表示しています。
When the user wants to create, optimize, or analyze a referral program, affiliate program, or word-of-mouth strategy. Also use when the user mentions 'referral,' 'affiliate,' 'ambassador,' 'word of mouth,' 'viral loop,' 'refer a friend,' 'partner program,' 'referral incentive,' 'how to get referrals,' 'customers referring customers,' or 'affiliate payout.' Use this whenever someone wants existing users or partners to bring in new customers. For launch-specific virality, see launch.
日本語の概要は準備中です。原文の説明を表示しています。
Amazon niche market review analysis and consumer sentiment insights. Trigger when the user mentions niche market review analysis, consumer sentiment, user pain points, customer feedback insights, review topic analysis, positive/negative review breakdown, niche market opinion mining, product review sentiment analysis, niche market reviews, consumer sentiment, customer pain points, review topic analysis, positive/negative reviews, opinion mining, Nexscope data. Even if the user does not explicitly mention "niche market reviews", if their need involves analyzing consumer reviews within Amazon niche markets or understanding customer sentiment at the niche market level, this skill should also be triggered.
日本語の概要は準備中です。原文の説明を表示しています。
🇺🇸 User Interview & Cold-Start Operations Playbook — Battle-tested framework from HeyGen's 937 interviews to PMF. Complete SOP for user screening, interview execution, Beta testing methodology, cold-start user operations, churn analysis, and user grading systems. 🇨🇳 用户访谈与冷启动运营实战手册 — 基于 HeyGen 937 场访谈验证的 PMF 方法论。包含用户筛选、访谈执行、Beta 测试设计、冷启动用户运营、流失分析、用户分级体系完整 SOP。 🇯🇵 ユーザーインタビュー＆コールドスタート運営プレイブック — HeyGenの937回インタビューで検証されたPMF方法論。ユーザースクリーニング、インタビュー実行、Betaテスト設計、コールドスタートユーザー運営、離脱分析、ユーザーグレーディング。 🇰🇷 사용자 인터뷰 & 콜드 스타트 운영 플레이북 — HeyGen 937회 인터뷰로 검증된 PMF 방법론. 사용자 스크리닝, 인터뷰 실행, Beta 테스트 설계, 콜드 스타트 사용자 운영, 이탈 분석, 사용자 등급 시스템. Triggers: "user interview" | "user research" | "customer discovery" | "PMF" | "product-market fit" | "beta test" | "beta testing" | "cold start users" | "cold start operations" | "churn analysis" | "user grading" | "用户访谈" | "用户调研" | "冷启动" | "冷启动运营" | "Beta测试" | "流失分析" | "用户分级"
Add a new chain to an existing warp route owned by a customer. Reads a Linear ticket, adds the new chain to the deploy.yaml, builds a customer-specific strategy file for existing chains, runs warp apply, and outputs transaction files for the customer to sign via their multisig.
日本語の概要は準備中です。原文の説明を表示しています。
Design insurance customer experience. TRIGGERS - Use when user needs help with insurance-customer-experience related tasks.
日本語の概要は準備中です。原文の説明を表示しています。
Optimize customer onboarding — map the activation sequence, identify drop-off points, design the aha moment, and produce the onboarding email sequence. Use when asked to "fix onboarding", "improve activation", "time-to-value is too slow", or "customers aren't getting started".
日本語の概要は準備中です。原文の説明を表示しています。
Write customer case studies and success stories — interview guide, story structure, and publish-ready case study with metrics. Use when asked to "write a case study", "document a customer success story", "create social proof content", or "write about how [customer] uses the product".
日本語の概要は準備中です。原文の説明を表示しています。
Design expansion revenue playbooks — upsell triggers, seat expansion sequences, tier upgrade paths, and cross-sell motions. Use when asked to "grow existing customers", "increase NRR", "design upsell", or "how do we get customers to expand".
日本語の概要は準備中です。原文の説明を表示しています。
Design a customer health scoring model — define signals, weights, thresholds, and action triggers. Use when asked to "build health scoring", "how do we predict churn", "what signals indicate a customer is at risk", or "design our health model".
日本語の概要は準備中です。原文の説明を表示しています。
Write churn prevention and win-back playbooks — risk intervention sequences, save conversation guides, and win-back email campaigns. Use when asked to "prevent churn", "save at-risk customers", "win back churned customers", or "build a save play".
日本語の概要は準備中です。原文の説明を表示しています。
When the user wants to deeply understand their ideal customer before writing copy — pains, desires, inner monologue, and language. Also use when the user mentions "empathy engine", "know your target", "customer pain points", or asks to research their audience before writing Blitz Copy.
日本語の概要は準備中です。原文の説明を表示しています。
Produce customer case studies from interviews or data — Problem, Solution, Results structure with perception engineering and quality gates. Use when "case study", "customer story", "testimonial", "success story", "client results", or any request to document a customer win.
日本語の概要は準備中です。原文の説明を表示しています。
Expert customer health scoring and analytics guidance. Use when designing health scores, building churn prediction models, analyzing usage metrics, identifying at-risk accounts, creating executive dashboards, or performing cohort analysis. Use for leading indicator development, customer data enrichment, risk escalation frameworks, and retention analytics.
日本語の概要は準備中です。原文の説明を表示しています。
Deconstructs customer cohort behavior with retention curves, LTV progression, and vintage-over-vintage comparison analysis. Use when analyzing cohort data, assessing customer quality, or modeling lifetime value trajectories.
日本語の概要は準備中です。原文の説明を表示しています。
Designs cancel flow UX, dunning email sequences, win-back campaigns, and retention triggers. Covers the full churn prevention lifecycle from early warning signals to 90-day win-back. Use when someone mentions 'churn', 'retention', 'cancel flow', 'dunning', 'win-back', 'users leaving', 'reducing churn', 'keep users', 'customers canceling', 'payment failed', 'failed payments', 'losing subscribers', 'customer retention', or wants to prevent customers from leaving. Even if they just say 'people keep canceling' or 'how do I keep users' — this is the skill. Handles both voluntary churn (unhappy users) and involuntary churn (failed payments). Use this whenever subscription retention is the goal.
日本語の概要は準備中です。原文の説明を表示しています。
Design AI customer service systems with handoff. TRIGGERS - Use when user needs help with ai-customer-service related tasks.
日本語の概要は準備中です。原文の説明を表示しています。
Extract AI customer insights. TRIGGERS - Use when user needs help with ai-customer-insights related tasks.
日本語の概要は準備中です。原文の説明を表示しています。
Multi-source research on a customer question or topic with source attribution. Use when a customer asks something you need to look up, investigating whether a bug has been reported before, checking what was previously told to a specific account, or gathering background before drafting a response.
日本語の概要は準備中です。原文の説明を表示しています。
Package an escalation for engineering, product, or leadership with full context. Use when a bug needs engineering attention beyond normal support, multiple customers report the same issue, a customer is threatening to churn, or an issue has sat unresolved past its SLA.
日本語の概要は準備中です。原文の説明を表示しています。