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**WORKFLOW SKILL** — Understand before implementing. USE FOR: any task where the agent might rush to code — forces understanding WHY/WHAT FOR/FOR WHOM before defining a solution, activates planning and reasoning discipline, prevents technical debt from shallow requests. Use to validate intent, plan before coding, reason before acting, challenge assumptions, prevent premature implementation. DO NOT USE FOR: deep multi-technology analysis (use contextação), persisting decisions across tasks (use task-map).

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Provides data-retrieval best practices, tool selection guidance, and performant SQL query syntax for BigQuery telemetry across INFORMATION_SCHEMA, Cloud Monitoring, and the REST API. Use when the telemetry to fetch is already known, selecting telemetry tools, writing performant INFORMATION_SCHEMA queries, retrieving telemetry for diagnosing single-job performance bottlenecks, investigating slot contention, job concurrency and queue latency, analyzing reservation capacity, utilization and autoscaling saturation, or auditing capacity-based and on-demand compute and storage resource billable usage. Don't use for root-cause diagnosis or symptom troubleshooting when the cause is unknown (use bigquery-troubleshooting first), or for writing or optimizing business logic SQL (use bigquery-optimization).

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Deploy open models or custom weights from Model Garden to Agent Platform endpoints, check the status of an in-progress deployment operation, or clean up resources by undeploying models and deleting endpoints. Use when asked to actively deploy a model, list the Model Garden CATALOG of available models, check if a specific model is deployable (`gcloud ai model-garden models list-deployment-config`), query deployment cost, troubleshoot deployment errors (like quota limits), or undeploy/clean up endpoints. Also use when copying and deploying a 1P Tuned Model. Don't use for pure listing/discovery questions of the form "is X deployed?", "list my endpoints", or "which regions have models running?" — for those use `agent-platform-endpoint-management`. Don't use for public Vertex AI deployments (use the `vertex-deploy` skill) or for running model evaluations (use the `agent-platform-eval-flywheel` skill).

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Use this skill when building custom channel integrations with the Agentforce Agent API or BYOC (Bring Your Own Channel) for CCaaS — covering session lifecycle management, webhook handling, externalSessionKey design, sequenceId sequencing, BYOC Interaction API integration, and conversation state management. NOT for standing up a standard channel (Embedded Service, Slack, Experience Cloud, Messaging) — use agentforce/agent-channel-deployment. NOT for writing the Apex actions the agent invokes — use agentforce/custom-agent-actions-apex.

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Design Agentforce conversations that span multiple turns without losing context: session variable scoping, conversation memory, clarifying-question patterns, topic-to-topic (now subagent) handoff, and the right abstractions for accumulating state across turns. NOT for deciding the topic boundaries themselves or out-of-scope behavior — use agentforce/agent-topic-design. NOT for single-turn agent actions and their input/output contracts — use agentforce/agent-actions.

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Canonical go-live checklist for Agentforce deployments with rehearsed rollback and stakeholder sign-off records. NOT for the technical pre-prod verification behind those sign-off rows — cost telemetry, rate limits, canary rollout, latency benchmarks — use agentforce/agentforce-production-readiness-checklist. NOT for general Salesforce release management — use devops/release-management.

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Use when designing how an Agentforce agent transfers the conversation to a human agent (Omni-Channel), to another bot/agent, or to an alternate workflow — including context package, deflection, escalation triggers, and user messaging. Triggers: 'agent to human handoff', 'agentforce escalate to omni channel', 'agent to agent handoff', 'transfer conversation with context', 'agent deflection fallback'. NOT for topic scope and selector design — use agentforce/agent-topic-design. NOT for the overall Einstein Bot plus Agentforce estate topology — use architect/conversational-ai-architecture.

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Use when writing, auditing, or troubleshooting Salesforce Validation Rules. Triggers: 'validation rule', 'required field formula', 'rule fires unexpectedly', 'integration failing validation', 'data quality', 'errorConditionFormula', 'errorDisplayField', 'errorMessage 255 characters', 'ValidationRule metadata', 'validationRule-meta.xml', 'deploy validation rule inactive', 'bypass custom permission', 'FIELD_CUSTOM_VALIDATION_EXCEPTION', 'validation rule on custom metadata type', 'compound field validation rule', 'require at least one child record before a stage', 'HasOpportunityLineItem'. NOT for Flow-based validation — use admin/flow-for-admins for that.

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Use when creating, configuring, auditing, or troubleshooting an Agentforce agent end-to-end: agent definition, agent user setup, channel assignment, system instructions, activation, and lifecycle management. Triggers: 'create agentforce agent', 'agent not appearing to users', 'how to activate agent', 'agent channel setup', 'agent lifecycle', 'deploy agent to production'. NOT for designing what the agent can DO — an agent that looks up an order, checks a case, or creates a record is action design, use agentforce/agent-actions. NOT for topic boundary design — use agentforce/agent-topic-design.

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Use this skill when designing the UX and content strategy for a Salesforce-powered self-service portal or help center — pre-deflection article surfacing, Help Center search UX, friction-calibrated case submission forms, community peer support layers, and deflection measurement. Trigger keywords: design self-service portal, case deflection strategy, help center UX design, reduce support volume with self-service, knowledge base search experience. NOT for picking which contact reasons to deflect and through which channel — use architect/case-deflection-strategy. NOT for building the Experience Cloud site itself — use admin/experience-cloud-site-setup. More trigger keywords: article visibility matrix IsVisibleInCsp IsVisibleInPkb, which articles show in the customer portal, case visibility for portal users, CaseComment IsPublished customer visible comment, self-registration profile and account for a portal, Help Center template does not support login, deflection metrics SOQL KnowledgeArticleViewStat, self-service journey map, moderation policy for a support community.

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Use when overriding the default UI of an Agentforce agent action's Apex input or output with your own Lightning web components via a LightningTypeBundle (schema.json + editor.json/renderer.json, lightning__AgentforceInput / lightning__AgentforceOutput targets, the @apexClassType binding). NOT for standard agent actions with primitive inputs/outputs (only Apex-class input/output can be overridden), NOT for Flow screen custom property editors (use flow/flow-custom-property-editors), and NOT for general LWC-in-Lightning-page work (use lwc/* skills).

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Configure and troubleshoot Salesforce Billing revenue recognition rules, schedules, and GL transaction generation under ASC 606. Triggers: 'revenue schedule not generated after order activation', 'blng__RevenueSchedule__c missing', 'blng__RevenueRecognitionRule__c on a product', 'Finance Periods not set up', 'performance obligation allocation for bundled products', 'distribution method', 'ASC 606 in Salesforce Billing'. NOT for billing schedules, invoice plans and invoice runs - use admin/billing-schedule-setup. NOT for invoice-to-payment mismatches at month-end close - use data/billing-data-reconciliation.

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Use when learning, designing, or explaining Salesforce Reports and Dashboards from first principles — report types, custom report types, groupings, bucket fields, summary formulas, charts, dashboard components, dynamic dashboards, report subscriptions, and folder permissions. Triggers: 'how do I build a report', 'what report type should I use', 'set up a dashboard', 'joined report limits', 'bucket field vs formula', 'dynamic dashboard running user'. NOT for CRM Analytics (use crm-analytics-* skills). NOT for Einstein Discovery predictive analytics. NOT for troubleshooting missing report data caused by sharing model issues (use admin/reports-and-dashboards for that).

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Advanced Lightning App Builder usage: component visibility filters, custom page templates, Dynamic Forms, Dynamic Actions, page performance optimization, LWC targetConfig constraints on record pages. Use when building complex record pages or custom app templates. NOT for Dynamic Forms basics — use admin/dynamic-forms-and-actions. NOT for exposing an LWC via js-meta.xml targets — use lwc/lwc-app-builder-config.

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Use this skill to configure and manage Field Service Lightning workforce capacity — covering ServiceResourceCapacity for individual resource caps, WorkCapacityLimit for territory-level demand throttling, and reporting strategies for capacity vs. utilization analysis. NOT for resource skills, certifications, or preference setup — use admin/fsl-resource-management. NOT for work rules and service objectives — use admin/fsl-scheduling-policies. NOT for Omni-Channel agent capacity — use architect/omni-channel-capacity-model.

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Diagnose and mitigate Salesforce data skew — ownership skew (single user owns >10,000 records) and parent-child skew (>10,000 children under one parent) — that cause sharing recalculation slowness, group membership lock errors, and record-level locking failures. Covers lookup skew and UNABLE_TO_LOCK_ROW, Defer Sharing Calculation (deferGroupMembership / deferSharingRules in Sharing.settings), ownership bucket groups, Controlled by Parent OWD, Bulk API serial vs parallel concurrency for skewed loads, and the documented load ordering for roles, groups and sharing rules. NOT for planning and batching a recalculation job — use data/sharing-recalculation-performance. NOT for designing the sharing model itself — use admin/sharing-and-visibility.

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Use this skill when planning or executing the human side of an Agentforce or Einstein AI feature rollout — user trust-building, AI-specific training, structured feedback collection via the Feedback API, and adoption measurement via Agentforce Analytics. NOT for turning the Einstein for Sales features on — use agentforce/agentforce-sales-ai-setup. NOT for rollout training with no AI in scope — use admin/change-management-and-training.

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Use when writing or auditing the conversational copy layer of a Salesforce bot or Agentforce agent: utterance authoring strategy, fallback message copy, escalation-criteria phrasing, and persona-consistent dialog scripting across channels. NOT for designing the bot dialog structure, intent model, or handoff architecture — use architect/einstein-bot-architecture. NOT for encoding agent tone in Agentforce system instructions — use agentforce/agentforce-persona-design.

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Use when enabling, configuring, or monitoring Change Data Capture (CDC) entity selection, channel enrichment, and delivery usage limits from an admin perspective. Covers the PlatformEventChannel and PlatformEventChannelMember metadata, the standard ChangeEvents channel, custom __chn data channels, enrichedFields, filterExpression, destructive deselection, and PlatformEventUsageMetric / EventBusSubscriber monitoring. Trigger keywords: change data capture, CDC, entity selection, change event, platform event channel, channel member, enrichment, event delivery allocation. NOT for writing an Apex change-event trigger — use apex/change-data-capture-apex. NOT for subscribing an external system over Pub/Sub or CometD — use integration/change-data-capture-integration.

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Zod schema validation and React Hook Form integration for TypeScript frontends. This skill should be used when creating forms, defining API schemas, validating form data, implementing type-safe validation, using ZodResolver with React Hook Form, or migrating legacy forms to the Zod + React Hook Form pattern.

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Train or fine-tune sentence-transformers models across `SentenceTransformer` (bi-encoder, dense or static embedding model for retrieval, similarity, clustering, classification, paraphrase mining, dedup, multimodal), `CrossEncoder` (reranker, pair scoring for two-stage retrieval / pair classification), `SparseEncoder` (SPLADE, sparse embedding model for learned-sparse retrieval), and `MultiVectorEncoder` (ColBERT / late-interaction, per-token embeddings scored with MaxSim). Covers loss selection, hard-negative mining, evaluators, distillation, LoRA, Matryoshka, and Hugging Face Hub publishing. Use for any sentence-transformers training task.

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Use when the user asks about finding the best, top, or recommended model for a task, wants to know what AI model to use, or wants to compare models by benchmark scores. Triggers on: "best model for X", "what model should I use for", "top models for [task]", "which model runs on my laptop/machine/device", "recommend a model for", "what LLM should I use for", "compare models for", "what's state of the art for", or any question about choosing an AI model for a specific use case. Always use this skill when the user wants model recommendations or comparisons, even if they don't explicitly mention HuggingFace or benchmarks.

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Expert guide for crafting high-quality video prompts for Ozor.ai, the AI video generation platform. Use this skill whenever the user mentions Ozor, wants to create a launch video, product demo, feature announcement, explainer video, social ad, release notes video, investor update, tutorial, or any marketing video. Also trigger when the user asks for help writing video prompts, improving video output, structuring video scenes, choosing video formats, or wants best practices for AI video creation. Trigger on phrases like 'make a video', 'create a launch video', 'video for my product', 'Ozor prompt', 'video best practices', 'explainer video', 'product demo video', 'social clip', 'announcement video', or any request involving short-form video content for products and marketing.

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Use when writing or auditing the conversational copy layer of a Salesforce bot or Agentforce agent: utterance authoring strategy, fallback message copy, escalation-criteria phrasing, and persona-consistent dialog scripting across channels. NOT for platform configuration (bot builder setup, topic metadata wiring, action mapping, or Agentforce deployment) — see architect/einstein-bot-architecture and agentforce/agentforce-persona-design for those concerns.

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