「contact-center」の検索結果

Reference skill for Zoom Contact Center. Use after routing to a contact-center workflow when implementing app, web, or native integrations; engagement context and state handling; campaigns; callbacks; or version-drift troubleshooting.

日本語の概要は準備中です。原文の説明を表示しています。

Zoom Contact Center SDK for Android. Use for native Android chat/video/ZVA/scheduled callback integrations, campaign mode, service lifecycle, and rejoin handling.

日本語の概要は準備中です。原文の説明を表示しています。

Reference skill for Zoom RTMS. Use after routing to a live-media workflow when processing real-time audio, video, chat, transcripts, screen share, or contact-center voice streams.

日本語の概要は準備中です。原文の説明を表示しています。

Zoom Contact Center SDK for iOS. Use for native iOS chat/video/ZVA/scheduled callback integrations, app lifecycle bridging, rejoin flow, and callback handling.

日本語の概要は準備中です。原文の説明を表示しています。

Zoom Contact Center SDK for Web. Use for web chat/video/campaign embeds, engagement event handling, app-context integrations, and Smart Embed postMessage workflows.

日本語の概要は準備中です。原文の説明を表示しています。

Use this skill when setting up Service Cloud Voice with Amazon Connect — provisioning the contact center, configuring phone numbers, enabling real-time transcription, and configuring After Conversation Work Time. Covers the deployable metadata behind it: CallCenter, ConversationVendorInfo (vendorType), CallCenterRoutingMap, the Voice ServiceChannel that carries ACW, ServicePresenceStatus, PresenceUserConfig, ServiceCloudVoice.settings, and the VoiceCall / VoiceCallRecording objects. Trigger keywords: Service Cloud Voice, Amazon Connect, contact center, softphone, call transcription, After Conversation Work, ACW, wrap-up time, VoiceCall, CallCenter metadata, vendorType, telephony provider. NOT for Omni-Channel routing setup — use admin/omni-channel-routing-setup. NOT for Open CTI softphone adapters — use apex/cti-adapter-development. NOT for Sales Dialer (Voice.settings) — that is a different product.

日本語の概要は準備中です。原文の説明を表示しています。

Generate a fully customized Amazon Connect AI agent PoC bundle (Lambda handlers, OpenAPI spec, AI agent prompt, Contact Flows, CloudFormation/CDK infrastructure, FAQ knowledge base) from a ~15-minute structured interview — or from a requirements doc, a flow sketch, or an existing flow/prompt you want to improve. Use when the user wants to build, scaffold, prototype, or refine an Amazon Connect contact center, an AI voice/chat agent on Amazon Connect, or any contact-center use case that mentions Connect, Lex, Wisdom, Q in Connect, "AI agent domain", or Agentic CX Designer (ACXD, Connect Customer, the Agentic CX block — the ACXD runtime target). Also triggers on "I have a requirements document", "turn this flow sketch into a Contact Flow", or "improve my existing Contact Flow / AI prompt". Produces 6 asset packages on local disk.

日本語の概要は準備中です。原文の説明を表示しています。