2 件 ・ 関連度順
概要と使いどころ
Runs the IT service desk — intake, triage, prioritization, escalation, knowledge, and the metrics that improve service rather than distort it. Use this to set up or fix a service desk, design ticket priority and escalation, reduce repeat contacts, structure a knowledge base, or work out why a desk hitting its targets still frustrates everyone.
日本語の概要は準備中です。原文の説明を表示しています。
JIRA Service Management via the jira-as wrapper: service desks, request types, requests, customers, organizations, queues, SLAs, approvals (8 sub-domains). Triggers: 'create JSM request', 'list service desks', 'SLA status for KEY', 'approve request KEY', 'list queue NAME'. Requires JSM-licensed tenant + agent role. NOT for core Jira issue ops (mk:jira-issue); NOT for project admin (mk:jira-admin).
日本語の概要は準備中です。原文の説明を表示しています。