Workflows

Triggers

• new-booking — fires when a booking is created
• before-event — offset minutes BEFORE startTime
• after-event — offset minutes AFTER endTime
• reschedule — booking rescheduled
• cancellation — booking cancelled
• no-show — a host marked an attendee as no-show

Steps

Action	Sends
email-host	Email to the organizer
email-attendee	Email to the attendee
email-address	Email to a fixed address (e.g. ops@example.com)
sms-attendee	SMS to the attendee's phone (requires attendee phone custom field)
sms-host	SMS to the host
sms-number	SMS to a fixed number
webhook	HTTP POST to a URL

Step offsetMinutes is relative to the trigger time. For before-event use positive values (we apply them with a minus sign internally).

Template variables

In email subjects / bodies and SMS bodies:

• {eventName} — event type title
• {attendeeName}, {attendeeEmail} — first attendee
• {hostName}, {hostEmail} — organizer
• {startTime}, {endTime} — formatted in host's timezone
• {location} — meeting URL or address
• {cancelUrl}, {rescheduleUrl} — public magic links

Firing

When a booking fires a trigger, the hook dispatcher materializes rows in scheduled_reminders. A recurring job processes due rows and fires the actual emails/SMS/webhooks. Framework-side recurring jobs handle the polling.

Common tasks

User	Action
"Email attendees 24h before the meeting"	create-workflow --trigger before-event --steps '[{action: email-attendee, offsetMinutes: 1440}]'
"Text me when someone books"	create-workflow --trigger new-booking --steps '[{action: sms-host, ...}]'
"Stop all reminders on an event type"	toggle-workflow to disable