Bright Data Redacted Support Bundle

Overview

Build a deterministic manifest of configuration shape, timestamps, versions, provider codes, and operation identifiers. Default-deny all raw headers and payloads, then include only explicitly allowlisted diagnostic fields.

Prerequisites

• A run receipt and named incident owner
• A private output directory with a retention deadline
• A redaction policy covering URLs, credentials, cookies, headers, and target data

Instructions

Step 1: Inventory inputs

Read the receipt and Grep candidate logs for secret names, proxy URLs, Bearer values, cookies, query strings, and target content before copying anything.

Step 2: Create the manifest

Write a small metadata file with product, zone alias, client/runtime version, UTC window, operation ID, state, and current provider error fields.

{"product":"web-scraper-api","zone_alias":"production-redacted","operation_id":"s_redacted","provider_code":"client_10000","raw_payload_included":false}

Step 3: Redact and validate

Use Edit only to remove disallowed material from the private bundle. Use Bash(python:*) to scan for configured secret values and forbidden keys; fail closed if any match remains.

Step 4: Seal the evidence

Record sorted file hashes, owner, purpose, recipient, and deletion time. Transmit only through the approved private support channel; never attach it to a public issue.

Tool Discipline

Use Read and Grep for discovery and pre-copy review. Use Write and Edit only inside the exact private bundle path. Use Bash(python:*) for local redaction and checksum checks; it must not upload the bundle or call Bright Data.

Output

• Private manifest plus allowlisted redacted diagnostics
• Zero-secret scan and sorted file-hash receipt
• Named recipient, retention deadline, and deletion owner

Examples

Include Proxy-Status, x-brd-err-code, a rounded UTC window, and an opaque snapshot ID. Exclude proxy username/password, API key, target URL query, response body, cookies, and collected records.

Error Handling

Failure	Meaning	Response
Secret scan finds a value	Redaction is incomplete	Quarantine the bundle and rebuild from the allowlist
Raw target content is required to reproduce	Support request exceeds the safe default	Obtain data-owner approval and use a separate controlled transfer
No operation identifier exists	Evidence cannot be correlated	Reproduce once against an approved test target

Resources

• Proxy error catalog
• Network status
• Authentication and API keys
• Acceptable use policy