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Guide Zoom Contact Center integrations across Zoom client apps, websites, and native mobile apps. Use platform references to implement chat, video, scheduled callbacks, and handling of customer interaction states, context changes, and resource cleanup.

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• Build an agent side-panel app with notes per customer interaction
• Embed chat or video on a website
• Add chat, video, or scheduled callbacks to a mobile app

Helps integrate Zoom Contact Center into native Android apps, including chat, video, virtual agent interactions, and scheduled callbacks. Covers SDK setup, service lifecycle management, campaign support, and handling users who rejoin a session.

中文简介正在准备中。当前显示英语简介。

• Add chat and video support to an Android app
• Integrate virtual agents and scheduled callbacks
• Check SDK initialization and service cleanup

Integrate Zoom Contact Center chat, video, ZVA, and scheduled callbacks into native iOS apps. Follow guidance on service initialization, app lifecycle events, video rejoining, and callback handling, with references and debugging checklists.

中文简介正在准备中。当前显示英语简介。

• Add chat or video support to a native iOS app
• Implement scheduled callbacks and callback handling
• Connect app lifecycle events to the SDK

Guide web integrations for Zoom Contact Center, including chat and video embeds. Covers engagement events, app context, and Smart Embed messaging between a page and its embedded frame, with integration checks and troubleshooting references.

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• Embedding chat or video in a website
• Connecting engagement events to app state
• Implementing Smart Embed message handling

Helps developers build systems that receive live Zoom audio, video, transcripts, chat, and screen sharing. Covers SDK setup, persistent WebSocket connections, media selection, and troubleshooting for recording, transcription, and meeting assistants.

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• Build a live meeting transcription pipeline
• Receive audio and video for custom recording
• Design media ingestion for an AI meeting assistant

Generate a fully customized Amazon Connect AI agent PoC bundle (Lambda handlers, OpenAPI spec, AI agent prompt, Contact Flows, CloudFormation/CDK infrastructure, FAQ knowledge base) from a ~15-minute structured interview — or from a requirements doc, a flow sketch, or an existing flow/prompt you want to improve. Use when the user wants to build, scaffold, prototype, or refine an Amazon Connect contact center, an AI voice/chat agent on Amazon Connect, or any contact-center use case that mentions Connect, Lex, Wisdom, Q in Connect, "AI agent domain", or Agentic CX Designer (ACXD, Connect Customer, the Agentic CX block — the ACXD runtime target). Also triggers on "I have a requirements document", "turn this flow sketch into a Contact Flow", or "improve my existing Contact Flow / AI prompt". Produces 6 asset packages on local disk.

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Use this skill when setting up Service Cloud Voice with Amazon Connect — provisioning the contact center, configuring phone numbers, enabling real-time transcription, and configuring After Conversation Work Time. Covers the deployable metadata behind it: CallCenter, ConversationVendorInfo (vendorType), CallCenterRoutingMap, the Voice ServiceChannel that carries ACW, ServicePresenceStatus, PresenceUserConfig, ServiceCloudVoice.settings, and the VoiceCall / VoiceCallRecording objects. Trigger keywords: Service Cloud Voice, Amazon Connect, contact center, softphone, call transcription, After Conversation Work, ACW, wrap-up time, VoiceCall, CallCenter metadata, vendorType, telephony provider. NOT for Omni-Channel routing setup — use admin/omni-channel-routing-setup. NOT for Open CTI softphone adapters — use apex/cti-adapter-development. NOT for Sales Dialer (Voice.settings) — that is a different product.

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