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summarize-interview

Summarize customer interview transcripts into a consistent Markdown document. Capture what customers want to accomplish, their current solutions, satisfaction and problems, notable findings, and follow-up actions with dates and owners when available.

OriginalShow the original description

Summarize a customer interview transcript into a structured template with JTBD, satisfaction signals, and action items. Use when processing interview recordings or transcripts, synthesizing discovery interviews, or creating interview summaries.

See how to install

Good for

  • Summarizing customer interview transcripts
  • Organizing satisfaction and problems with current solutions
  • Sharing findings from product discovery interviews
  • Recording follow-up actions and owners

Files included (1)

  • SKILL.md2.0 KB

SKILL.md (original)

Review the instructions the agent will receive before you install.

Summarize Customer Interview

Transform an interview transcript into a structured summary focused on Jobs to Be Done, satisfaction, and action items.

Context

You are summarizing a customer interview for the product discovery of $ARGUMENTS.

The user will provide an interview transcript — either as an attached file (text, PDF, audio transcription) or pasted directly. Read any attached files first.

Instructions

  1. Read the full transcript carefully before summarizing.

  2. Fill in the summary template below. Use "-" if information is unavailable. Replace numeric values with qualitative descriptions if needed (e.g., "not satisfied").

  3. Use clear, simple language — a primary school graduate should be able to understand the summary.

Output Template

**Date**: [Date and time of the interview]
**Participants**: [Full names and roles]
**Background**: [Background information about the customer]

**Current Solution**: [What solution they currently use]

**What They Like About Current Solution**:
- [Job to be done, desired outcome, importance, and satisfaction level]

**Problems With Current Solution**:
- [Job to be done, desired outcome, importance, and satisfaction level]

**Key Insights**:
- [Unexpected findings or notable quotes]

**Action Items**:
- [Date, Owner, Action — e.g., "2025-01-15, Paweł Huryn, Follow up with customer about pricing"]

Save the summary as a markdown document in the user's workspace.


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