비즈니스 스킬

Plan customer onboarding from contract signature through real product use. Define shared go-live criteria, staff the implementation, account for data migration and integrations, train end users, and hand context over to the ongoing relationship team.

한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.

• Defining go-live criteria with a customer
• Planning a customer implementation
• Diagnosing a stalled onboarding

Prepare for uncertain futures by identifying assumptions that could change a decision, building coherent scenarios, and testing a plan against each. The result separates actions to take now from conditional moves and defines signals to monitor as conditions change.

한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.

• Testing a strategy against uncertain futures
• Surfacing assumptions behind a major decision
• Preparing before an irreversible commitment

Assess a potential market entry by estimating demand from countable customers, checking which advantages transfer, and comparing organic growth, partnerships, or acquisition. Get an operational checklist, a narrow test plan, and criteria for stopping.

한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.

• Evaluate entering a new country or customer segment
• Compare direct entry, partnership, and acquisition
• Pressure-test an entry plan before committing

Evaluate and structure business partnerships such as technology integrations, reseller channels, joint ventures, and OEM deals. Compare partnering with building or buying, shape commercial terms, and identify why a signed alliance is not producing results.

한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.

• Comparing a partnership with building or buying a capability
• Structuring a reseller or technology integration deal
• Negotiating exclusivity, revenue, data, and exit terms

Improve the customer experience after a sale by connecting support, customer success, escalations, and product feedback. Use it to decide staffing or automation, balance service quality and cost, address recurring problems, and respond to customer relationships at risk.

한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.

• Balancing customer support quality with operating cost
• Deciding what support work to staff or automate
• Routing recurring customer problems to a product owner

Manage customer relationships after a sale by matching support to account needs, building health scores tied to outcomes, running useful customer reviews, forecasting renewals, and identifying expansion opportunities based on product usage.

한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.

• Designing post-sale customer success coverage
• Deciding which accounts need a named contact
• Improving health scores and renewal forecasts

Create or improve customer help content, in-product guidance, and knowledge bases so people can solve common problems on their own. Organize articles around customer tasks, improve search and upkeep, and assess whether support contacts actually decline after content changes.

한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.

• Building or improving a customer help center
• Reducing support contacts with self-service
• Writing task-focused customer help articles

Stress-test a specific decision, plan, or idea before committing. Identify its key assumption, the strongest argument against it, dependencies, and what evidence could change the recommendation. The skill can also turn meeting notes into decisions and rank competing initiatives.

한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.

• Checking a plan before committing
• Getting an honest review of a decision already made
• Turning meeting notes into clear decisions

Structure corporate acquisition work from the deal thesis through target screening, valuation framing, commercial diligence, and integration planning. It helps teams test whether a deal fits their strategy, identify key questions, and prepare for the first months after closing.

한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.

• Assess whether to acquire a company
• Screen targets against a deal thesis
• Review commercial diligence questions

Compare debt and equity financing, estimate the cost of capital used as an investment hurdle, and assess leverage against cash flow. Review loan covenants—the ongoing financial and operational conditions in a facility—and forecast whether planned decisions could breach them.

한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.

• Evaluating a debt or equity financing option
• Setting an investment hurdle rate
• Checking whether a plan could breach loan terms

Map the tax questions a growing business faces when it hires or sells in new places. Identify obligations involving corporate income, sales, payroll, and local tax connections, and organize filing or audit preparation for review with a qualified adviser.

한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.

• Checking tax obligations before a remote hire
• Reviewing sales tax questions for a product
• Preparing questions for a tax filing or audit

Review contracts to understand when revenue should be recognized, how prices are allocated across distinct obligations, and which terms may delay or reverse recognition. It also helps track deferred revenue as work still owed to customers.

한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.

• Reviewing a non-standard contract before signature
• Identifying terms that could delay revenue recognition
• Understanding how contract price is allocated across obligations

Plan and improve customer support operations by examining contact demand, channels, routing, staffing, service levels, and quality measures. Identify causes of long queues or weak resolutions, and decide where prevention, self-service, or automation may help.

한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.

• Set up or repair support operations
• Choose channels and staff coverage
• Investigate long queues or poor quality

Build and challenge budgets, forecasts, and financial models to assess margins, cash runway, spending, and investment decisions. Make assumptions visible, check whether plans reconcile, and explain what evidence or changes would alter a recommendation.

한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.

• Building or reviewing a business budget
• Assessing cash runway and unit economics
• Evaluating a proposed investment or expense

Use this skill to manage customer issues that need attention beyond normal support. It helps assess severity from the customer's impact, assign visible ownership, set communication updates, brief executives, plan relationship recovery, and review why the usual support path failed.

한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.

• Managing a customer-affecting outage
• Assessing a high-stakes customer issue
• Preparing leadership for an escalation call

Turn customer comments from support, surveys, interviews, and reviews into tracked themes, clear ownership, and product or service changes. Use it to interpret CSAT or NPS trends, prioritize recurring problems, and report back to customers and internal teams.

한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.

• Build a customer feedback program
• Interpret CSAT or NPS with context
• Prioritize recurring customer problems

Compare business lines, products, and markets by attractiveness and your ability to win. Rank investment options by the value of the next dollar, and document funding, harvesting, or exit decisions with evidence and reversal signals.

한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.

• Allocating budget across business lines
• Reviewing whether a product deserves more investment
• Ranking competing initiatives

Build or review financial models for forecasts, plans, investments, and hiring decisions. Separate assumptions from calculations, connect revenue to business drivers, and test downside cases and break-even points to reveal which assumptions could change the decision.

한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.

• Building a forecast or long-range plan
• Testing the financial impact of a decision
• Evaluating an investment or hire

Work with surveys in Tencent Survey by retrieving details, creating surveys for research, exams, assessments, or polls, updating questions, and listing responses. Access requires a Tencent Survey token or completion of its OAuth device authorization flow.

한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.

• Creating a survey, exam, assessment, or poll
• Editing questions in an existing survey
• Viewing paginated survey responses

Draft internal business communications such as status reports, leadership updates, Progress/Plans/Problems notes, newsletters, FAQs, project updates, and incident reports. It selects a matching writing guide to shape the format, tone, and information gathering for each communication type.

한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.

• Drafting a weekly status report
• Writing a Progress, Plans, Problems team update
• Preparing a company newsletter

Create investor materials such as pitch decks, one-pagers, memos, accelerator applications, and financial models. Keep figures, assumptions, funding needs, and milestones consistent across documents, and make claims clear enough to check.

한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.

• Drafting a pitch deck for a funding round
• Preparing a one-page company summary or investor memo
• Building financial forecasts and a use-of-funds table

Use this skill to create or revise investor materials such as pitch decks, one-pagers, memos, accelerator applications, and financial models. It helps align metrics, assumptions, funding needs, and milestones across documents so claims are clear and consistent.

한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.

• Drafting or revising a pitch deck
• Writing an investor memo or one-pager
• Building a financial model and use-of-funds plan

Draft concise, personalized messages for fundraising outreach, including cold emails, forwardable introduction blurbs, follow-ups, and investor updates. The guidance focuses on a clear request and specific evidence tailored to an investor’s interests.

한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.

• Writing a first email to an angel investor or VC
• Preparing a short blurb for someone making an introduction
• Following up after a meeting or no response

Research markets, competitors, investors, funds, and technology options to support business decisions. The skill organizes sourced findings, estimates, risks, and counterarguments into a concise summary that separates facts, inferences, and recommendations.

한국어 요약은 준비 중입니다. 영어 요약을 표시하고 있습니다.

• Estimating the size of a market before launch
• Comparing competitors and their positioning
• Researching an investor or fund before outreach