商务技能

Validate a user problem and test whether a proposed solution is worth building. The skill helps plan interviews, assess evidence from real behavior, test the riskiest assumption with a low-cost experiment, and reach a clear build, stop, or next-test decision.

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• Checking whether a user problem is real
• Testing an idea with a low-cost experiment
• Planning interviews that avoid leading questions

Manage suppliers and service vendors from requirements and evaluation through operational contract terms, performance reviews, renewal, and exit planning. Compare full costs and risks, address underperformance, and prepare for migration or supplier failure.

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• Run a structured vendor selection
• Review operational service agreement terms
• Address an underperforming supplier

Plan and steer cross-team programs by defining outcomes, scope, owners, dependencies, dates, and risks. The skill helps create readable status updates, surface decisions and blockers early, and recover a slipping initiative by laying out the consequences of changing scope, timing, or capacity.

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• Coordinating a multi-team initiative
• Building a delivery plan with agreed dependencies
• Reporting progress against committed dates

Create or review project schedules by linking tasks, checking dependencies, critical paths, resource limits, and schedule risks. Compare progress with a baseline to understand slippage, assess the effect of date changes, and judge whether completion reports are meaningful.

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• Build a logic-based project schedule
• Audit an inherited schedule for weak links
• Find causes of repeated project delays

Use this skill to shape team structure, hiring plans, role levels, compensation, and performance practices. It helps surface people related risks, improve onboarding and retention, and frame recommendations with their costs, assumptions, and next steps.

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• Planning a team restructure
• Defining roles and levels
• Reviewing compensation or performance questions

Organize employment compliance questions about role classification, overtime, employee or contractor status, work authorization, records, and accommodation requests. It helps identify issues to review and obligations to check, while recognizing that rules depend on jurisdiction and specific facts.

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• Reviewing whether a role is exempt from overtime
• Checking a contractor arrangement
• Organizing an accommodation request process

Plan fair responses to workplace complaints, investigations, colleague conflicts, and employee separations. It helps organize the process, identify questions to ask, and clarify what a manager should consider before acting.

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• Responding to an employee complaint
• Structuring a workplace investigation
• Addressing conflict between colleagues

Design the employee journey from pre-start readiness through onboarding and a clean departure. Structure first-day preparation, deliberate ramp-up, knowledge capture before access ends, and owned checklists for accounts, equipment, handovers, and exit feedback.

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• Planning a new hire’s first day
• Improving onboarding and ramp-up
• Capturing knowledge before an employee leaves

Use this skill to review employee benefits, plan for renewals, shape leave policies, and handle leave administration. It helps weigh employee value against cost, track benefit use, and identify questions that need a qualified broker or employment counsel.

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• Reviewing a health or retirement benefits package
• Preparing for an insurance plan renewal
• Drafting a leave policy for managers

Structure a hiring process by defining the role and outcomes, setting interview competencies, preparing consistent questions and scorecards, and evaluating evidence before making a decision. It can also help diagnose why a hiring process is producing poor results.

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• Writing a role definition and job description
• Designing a structured interview loop
• Preparing interview questions and scorecards

Design team structures around the work and business strategy. Clarify ownership and decision boundaries, assess reporting layers, and plan roles and hiring needs to address coordination problems or prepare a reorganization.

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• Structuring a new team around its work
• Clarifying ownership between teams
• Planning roles and hiring needs

Design or improve a performance review process, set clear expectations, give timely feedback, and calibrate ratings using evidence. Diagnose sustained underperformance and distinguish unclear expectations, skill gaps, role mismatch, and other causes before choosing a response.

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• Improving a review process that takes weeks without impact
• Writing timely, specific feedback for an employee
• Calibrating ratings across managers with evidence

Improve the flow of goods from sourcing through fulfillment by examining inventory, lead-time variation, supplier dependencies, and delivery performance. Use it to set reorder points, plan alternatives for critical inputs, and investigate stockouts or late, incomplete shipments.

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• Setting reorder points and safety stock
• Planning for a supplier disruption
• Reducing excess stock or stockouts

Define measurable benefits for a project, record the baseline before implementation, and assign ownership for tracking results after delivery. Use the skill to assess whether promised value appeared and make post-implementation reviews useful for future decisions.

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• Defining measurable benefits for a business case
• Recording a baseline before implementation
• Tracking value after a project is delivered

Set service targets around what customers experience, define how each target is measured, and handle missed commitments. Use it to draft or negotiate an SLA, choose useful metrics, or investigate why customers remain dissatisfied even when reported targets are met.

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• Draft or negotiate an SLA with measurable terms
• Choose service metrics and target thresholds
• Respond to a missed service commitment

Write or review product specifications that explain the problem, measurable success, scope, user-visible behavior, and testable acceptance criteria. Surface edge cases and unresolved questions so teams can agree on what to build and how to know it is complete.

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• Writing a product specification before development
• Reviewing a spec that is causing rework
• Defining testable acceptance criteria

Use this skill to manage competing projects from proposal intake through prioritization and review gates. It helps compare work against real delivery capacity, resolve shared resource conflicts, and make clear decisions to pause, redirect, or stop initiatives.

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• Setting up a consistent process for project proposals
• Choosing priorities based on available delivery capacity
• Reviewing whether an initiative should continue

Manage access as people join, change roles, or leave: provision accounts, review group membership, remove old permissions, and find orphaned or unused accounts. It helps teams turn identity lifecycle steps into a repeatable process.

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• Set up access for a new employee
• Remove old access after a role change
• Deprovision a departing employee

Calculate whether each customer, account, or order contributes profit by examining variable costs, acquisition cost, payback time, and observed retention. Segment results into cohorts to guide pricing, channel investment, and the pace of growth the business can support.

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• Checking whether customer growth is profitable
• Comparing channels or customer segments
• Supporting a pricing decision with unit costs

Use this skill to identify intellectual property questions around names, commissioned work, software licenses, and contract terms. It helps surface ownership and compliance issues and organize next steps, while recognizing when jurisdiction-specific legal counsel is needed.

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• Check whether a proposed business name may conflict
• Review ownership terms for commissioned work
• Understand obligations in an open-source license

Clarify what corporate IT should own, how it should work with product engineering, and where its budget goes. Use the skill to set IT priorities, shape a roadmap, compare building, buying, or outsourcing, and connect service results with spending.

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• Setting priorities for corporate IT
• Drawing boundaries between IT and engineering
• Planning IT spending and a roadmap

Review how personal data is collected, used, shared, and kept. Map data and purposes, check consent and vendor agreements, and prepare processes for individual requests and breaches so teams can spot privacy issues before they act.

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• Map personal data before launching a product
• Review a vendor that will process personal data
• Prepare a process for individual data requests

Improve operational quality by defining standards customers can recognize, preventing or catching defects early, and tracing problems to causes the process can address. Plan corrective actions and process-level measures that show whether defect rates change over time.

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• Defining customer-focused quality standards
• Reducing defects in an operational process
• Investigating the root cause of a recurring error

Organize company records and governance work, including board materials, resolutions, minutes, approval authority, insurance, continuity planning, and retention. Use it to prepare meetings, document decisions, clarify ownership, or check whether records and responsibilities are properly managed.

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• Prepare board or committee materials
• Record a decision in meeting minutes
• Set or review approval authority