商务技能

Design a management rhythm with clear weekly, monthly, and quarterly decisions, metric owners, and escalation paths. Use it to make reviews more useful, surface recurring problems sooner, and remove meetings that no longer guide action.

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• Designing a management review schedule
• Giving recurring meetings clear decisions
• Clarifying metric owners and definitions

Plan purchasing before a contract is signed. Define the desired outcome and constraints, run a fair supplier comparison, negotiate using total cost over time, and shape category strategy. Use it for vendor selection, RFPs, spend consolidation, or deciding how many suppliers to use.

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• Preparing an RFP or supplier selection
• Negotiating a purchase
• Comparing total costs over time

Create and maintain an organizational risk register: describe causes and consequences, assess likelihood and impact, record controls and remaining exposure, assign owners and treatments, and gather audit evidence. Use it to evaluate decisions, prepare reports, and make explicit risk acceptance decisions.

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• Setting up a risk register
• Assessing risks in a decision or initiative
• Preparing for an audit or certification

Manage access as people join, change roles, or leave: provision accounts, review group membership, remove old permissions, and find orphaned or unused accounts. It helps teams turn identity lifecycle steps into a repeatable process.

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• Set up access for a new employee
• Remove old access after a role change
• Deprovision a departing employee

Plan and operate office and hybrid workspaces using actual attendance and room use. Review leases, workplace services, health and safety basics, and facilities incidents to help shape practical decisions about where and how people work.

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• Estimating office space from actual attendance and room use
• Reviewing lease terms before an office move
• Planning services and spaces for hybrid work

Improve operational quality by defining standards customers can recognize, preventing or catching defects early, and tracing problems to causes the process can address. Plan corrective actions and process-level measures that show whether defect rates change over time.

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• Defining customer-focused quality standards
• Reducing defects in an operational process
• Investigating the root cause of a recurring error

Use this skill to map regulatory, certification, and contractual obligations, assign owners, and plan controls and monitoring. It helps prepare for audits or market entry and organize responses to findings, with legal determinations referred to qualified counsel.

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• Mapping obligations for a business
• Setting up compliance controls and monitoring
• Preparing for an audit or certification

Organize company records and governance work, including board materials, resolutions, minutes, approval authority, insurance, continuity planning, and retention. Use it to prepare meetings, document decisions, clarify ownership, or check whether records and responsibilities are properly managed.

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• Prepare board or committee materials
• Record a decision in meeting minutes
• Set or review approval authority

Clarify what corporate IT should own, how it should work with product engineering, and where its budget goes. Use the skill to set IT priorities, shape a roadmap, compare building, buying, or outsourcing, and connect service results with spending.

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• Setting priorities for corporate IT
• Drawing boundaries between IT and engineering
• Planning IT spending and a roadmap

Review commercial agreements by ranking material risks, explaining their practical impact, and proposing preferred terms, fallbacks, and walk-away points. It can help prepare for negotiation or assess obligations already agreed, including liability, indemnity, data, and termination terms.

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• Reviewing an agreement before signature
• Preparing preferred and fallback negotiation terms
• Setting approval thresholds for routine contracts

Review contracts, intellectual property, compliance, privacy, security governance, and business risks. Use it to assess a commitment, prepare for an audit, compare the exposure of business options, or record who accepts a risk and when it should be revisited.

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• Review a contract or business commitment
• Assess privacy or regulatory exposure
• Check intellectual property or licensing questions

Organize an operational response to a dispute: identify when records may need preservation, scope a written legal hold, and suspend relevant deletion systems. Track counsel, costs, privilege, and settlement considerations with legal counsel guiding strategy.

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• Responding to a demand letter
• Identifying custodians and systems for a legal hold
• Stopping automatic deletion of relevant records

Use this skill to identify intellectual property questions around names, commissioned work, software licenses, and contract terms. It helps surface ownership and compliance issues and organize next steps, while recognizing when jurisdiction-specific legal counsel is needed.

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• Check whether a proposed business name may conflict
• Review ownership terms for commissioned work
• Understand obligations in an open-source license

Plan and improve customer support operations by examining contact demand, channels, routing, staffing, service levels, and quality measures. Identify causes of long queues or weak resolutions, and decide where prevention, self-service, or automation may help.

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• Set up or repair support operations
• Choose channels and staff coverage
• Investigate long queues or poor quality

Review contracts to understand when revenue should be recognized, how prices are allocated across distinct obligations, and which terms may delay or reverse recognition. It also helps track deferred revenue as work still owed to customers.

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• Reviewing a non-standard contract before signature
• Identifying terms that could delay revenue recognition
• Understanding how contract price is allocated across obligations

Map the tax questions a growing business faces when it hires or sells in new places. Identify obligations involving corporate income, sales, payroll, and local tax connections, and organize filing or audit preparation for review with a qualified adviser.

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• Checking tax obligations before a remote hire
• Reviewing sales tax questions for a product
• Preparing questions for a tax filing or audit

Pressure-test a SaaS or startup idea by examining the customer problem, reachable market, alternatives, willingness to pay, defensibility, and team execution. Get a clear verdict and, for ideas worth exploring, practical next steps for validation, first customers, or a small MVP.

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• Pressure-testing an idea before building
• Deciding whether a startup concept is worth pursuing
• Checking competition and willingness to pay

Improve the customer experience after a sale by connecting support, customer success, escalations, and product feedback. Use it to decide staffing or automation, balance service quality and cost, address recurring problems, and respond to customer relationships at risk.

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• Balancing customer support quality with operating cost
• Deciding what support work to staff or automate
• Routing recurring customer problems to a product owner

Identify the main constraint holding back a business and rank focused actions by impact, effort, and confidence. Use the analysis to choose what to do first, what to measure, and what to stop when growth is stalled or revenue and profit diverge.

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• Finding why business growth has stalled
• Prioritizing initiatives with limited budget
• Investigating rising revenue but flat profit

Structure corporate acquisition work from the deal thesis through target screening, valuation framing, commercial diligence, and integration planning. It helps teams test whether a deal fits their strategy, identify key questions, and prepare for the first months after closing.

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• Assess whether to acquire a company
• Screen targets against a deal thesis
• Review commercial diligence questions

Stress-test a specific decision, plan, or idea before committing. Identify its key assumption, the strongest argument against it, dependencies, and what evidence could change the recommendation. The skill can also turn meeting notes into decisions and rank competing initiatives.

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• Checking a plan before committing
• Getting an honest review of a decision already made
• Turning meeting notes into clear decisions

Build or review financial models for forecasts, plans, investments, and hiring decisions. Separate assumptions from calculations, connect revenue to business drivers, and test downside cases and break-even points to reveal which assumptions could change the decision.

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• Building a forecast or long-range plan
• Testing the financial impact of a decision
• Evaluating an investment or hire

Frame multi-year business choices about markets, portfolio, acquisitions, partnerships, and capital allocation. It helps compare build, buy, or partner options, state what the business will give up, and identify assumptions and signals that would call for revising the plan.

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• Choosing which markets or businesses to enter or exit
• Comparing a build, buy, or partner decision
• Allocating capital across business lines

Analyze fixed, variable, and mixed costs to understand product and job profitability. Compare costing methods, calculate break-even points, and separate price, volume, and sales mix effects to support pricing, sourcing, and product-line decisions.

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• Setting a minimum price for a product or job
• Explaining changes in revenue or margin
• Comparing in-house production with buying